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All Journal Jurnal Pengabdian Kepada Masyarakat MAKARDHI Journal of Hospitality Accommodation Management Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO)
Ni Ketut Sekarti
Politeknik Pariwisata Bali
Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Resort Spa: Peluang Bisnis Perawatan Tubuh di Desa Wisata Gunung Salak, Tabanan, Bali Ni Nyoman Suci Arthini; Ida Ayu Sri Puspa Adi; Ni Ketut Sekarti
Jurnal Pengabdian Kepada Masyarakat Makardhi Vol. 2 No. 1 (2022): Jurnal Pengabddian Kepada Masyarakat MAKARDHI
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/makardhi.v2i1.700

Abstract

The purpose of this article is to review the implementation of community service activities carried out in Gunung Salak Tourism Village, Bali with the topic: Resort Spa: Body Care Business Opportunities in Tourism Villages. The activity was carried out for one day on April 7, 2020. The place for the implementation of the activities was in Banjar Kemetug with 30 participants who were homestay managers, youth and young women in Gunung Salak Village, PKK mothers and housewives. The training method is carried out using demonstration methods, practice, working in groups and asking questions. The results of this activity increase and add insight and knowledge of the community in Gunung Salak Tourism Village in utilizing the potential that exists in their village. This activity also empowers local geniuses by providing opportunities for the community to be able to work and innovate to build small businesses in the Spa sector. The skills provided range from simple/simple treatments to complete treatments which are currently the needs of the general public, not only for tourists, but also for urban communities.
Pelayanan Airport Representative pada Era New Normal di Hotel Four Seasons Resort Bali at Jimbaran Bay Ni Ketut Sekarti; Wayan Melano; Putu Gede Eka Darmaputra
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (392.759 KB) | DOI: 10.52352/jham.v1i1.717

Abstract

The background of this research is the discovery of obstacles that make the services of airport representative officers less than optimal in the new normal era. The goal of this research is to find out the services of airport representative staff in the new normal era which were adapted to the standard operating procedures applicable at the Four Seasons Resort Bali at Jimbaran Bay. Techniques that are used in gathering the required data are interviews and documentations. The results of this research shows that the implementation of standard operating procedures has been going well, but there are obstacles while on duty so it can be concluded that airport representatives at the Four Seasons Resort Bali in Jimbaran Bay experienced problems while on duty, causing services to be less than optimal. Airport representative staff have carried out their duties in accordance with applicable standard operating procedures
Preferensi Wisatawan Terhadap Butler Service Signature di The ST. Regis Bali Resort Ni Nyoman Suci Arthini; Ni Kadek Windi Karlina Dewi; Ni Ketut Sekarti
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (631.595 KB) | DOI: 10.52352/jham.v1i2.833

Abstract

This study aims to determine the preferences of tourists to the butler service signature at Hotel X. Hotel X applies three types of butler services, namely semi butler, 12-hour private butler service, and 24-hour private butler service. The data collection technique used is the documentation technique using a sample of 30 reviews of tourists who stay at Hotel X. The data analysis technique used is descriptive qualitative and analyzed using five aspects of guest preferences including, packing & unpacking service, pressing service, e-butler, beverage service and butler service desk. The results showed that most tourists were satisfied with all aspects of the five butler signatures such as packing & unpacking, pressing service, e-butler, beverage service and butler service desk. So expect Hotel X always evaluates the implementation of butler service and improves services comprehensively to staying tourists.  
Strategi Dalam Meningkatkan Kinerja Karyawan Kantor Depan di The Royal Santrian Luxury Beach Villas Pada Masa Pandemi Ni Ketut Sekarti; Komang Dea Ariska Febriyanti; I Made Sucipta Adnyana
Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 1 (2023): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v2i1.971

Abstract

The purpose of this research is to find out how the strategy to improve the performance of front office employees during the pandemic. This research is motivated by a decrease in the performance of front office employees during the pandemic period in the 2020-2021 period by showing that front office employees are not enthusiastic about work, make mistakes in doing work. This research uses a qualitative descriptive method by describing existing phenomena that pay more attention to the characteristics, quality, and interrelationships between activities. Data collection techniques used in this study were interviews with informant concerned with strategies to improve performance, namely Front Office Manager, Human Resources Manager, and one of the Receptionists at The Royal Santrian Luxury Beach Villas, and documentation study. The results showed that the strategy in improving the performance of front office employees in four indicators, namely discrimination, rewards, training and development, and communication has not been fully implemented properly.
Excellent Front Desk Agent Service in Increasing Guest Satisfaction at Hotels in Bali Ni Putu Selina Venysia; Ni Ketut Sekarti; I Gede Darmawijaya
Indonesian Journal of Interdisciplinary Research in Science and Technology Vol. 2 No. 10 (2024): October 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/marcopolo.v2i10.11254

Abstract

This research aims to identify and group guest reviews of Front Desk Agent services at one of the hotels in Bali that provide a pleasant experience (Prima/WOW). Data was collected from guest reviews on OTA Tiket.com and Tripadvisor in the period January 2023 to May 2024. The results of the analysis showed four main themes that were prominent in guest reviews: The first theme, "Friendly and Polite," recorded the highest frequency with reviews emphasizing friendliness and professional attitude from the Front Desk Agent. The second theme, "Provides a Personal Touch," shows guests' appreciation for personal touches such as birthday wishes and room upgrades. The third theme, "Sprightly Provide Guest Needs," underscores the staff's proactive and quick response in meeting guest needs. The final theme, "Smooth Check-in Process," reflects the efficiency of the check-in process which is considered to make it very easy for guests. The results of this research indicate that Excellent/WOW service from the Front Desk Agent plays a significant role in increasing guest satisfaction at Hotel X.
Co-Authors I Gede Darmawijaya I Made Sucipta Adnyana Komang Dea Ariska Febriyanti Ni Kadek Windi Karlina Dewi NI NYOMAN SUCI ARTHINI . Ni Putu Selina Venysia Putu Gede Eka Darmaputra Wayan Melano