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All Journal E-Journal Cano Ekonomos Buletin Poltanesa Proceeding Of International Conference On Education, Society And Humanity Indonesian Journal of Law
ANGGI SYAHPUTRA, ANGGI
anggi_putra2440@yahoo.com
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Journal : E-Journal Cano Ekonomos

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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PENGINAPAN KURNIA PASIR PENGARAIAN SYAHPUTRA, ANGGI
Jurnal Mahasiswa Prodi Manajemen Fakultas Ekonomi Vol. 2 No. 1 (2015)
Publisher : Jurnal Mahasiswa Prodi Manajemen Fakultas Ekonomi

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Abstract

This research aimed to analyze the level of customer satisfaction stayingin Penginapan Kurnia with the quality of services provided. The samplingtechnique is purposive sampling sampling techniques with special considerationthat deserves to be sampled. The results showed that the TCR values forindicators of physical evidence, reliability, assurance, responsiveness, andempathy in fairly good condition, while customer satisfaction in good condition.Quality of service significantly influence customer satisfaction. Her advice thatshould Penginapan Kurnia improve service quality dimensions in order to providean optimal guest satisfaction.
Co-Authors Firmansyah, Ahmad Habib Anwar Al Anshori Kautsar Eka Wardhana Muhamad Fajri, Muhamad Riduan Riduan, Riduan Suratman Suratman