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All Journal Asy-Syarikah : Jurnal Lembaga Keuangan, Ekonomi dan Bisnis Islam Jurnal Riset Manajemen Jurnal Pengabdian Masyarakat Karya Nyata: Jurnal Pengabdian Kepada Masyarakat
Nunung Sari
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Other

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PERAN CUSTOMER SERVICE DALAM HANDLING COMPLAIN UNTUK KEPUASASN NASABAH PADA BRI UNIT SANGIASSERI KECAMATAN SINJAI SELATAN Nunung Sari; Nurwahida Nurwahida; Rahman Subha
Jurnal Asy-Syarikah: Jurnal Lembaga Keuangan, Ekonomi dan Bisnis Islam Vol 4 No 2 (2022): Asy-Syarikah Volume 4 Nomor 2 September Tahun 2022
Publisher : Institut Agama Islam Muhammadiyah Sinjai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47435/asy-syarikah.v4i2.1200

Abstract

Peran Customer Service Dalam Heandling Complain Untuk Kepuasan Nasabah Pada BRI Unit Sangiasseri Kecamatan Sinjai Selatan. Penelitian ini bertujuan untuk menegetahui: model complain nasabah serta peran customer service dalam heandling complain untuk kepuasan nasabah pada BRI unit sangiasseri. Jenis penelitian yang digunakan yaitu field research dengan pendekatan kualitatif, dan teknik pengumpulan data wawancara dan dokumentasi, dengan instrument penelitian lembar pedoman dan lembar dokumentasi adapaun keabsahan data triangulasi dengan teknik analisis data, pengumpulan data, verification, display, and conclution. Hasil penelitian menunjukkan. pertama, model complain nasabah mulai dari complain mengenai kartu ATM terblokir, kartu ATM eror, kartu ATM hilang, kartu ATM expayer dan cara penggunaan aplikasi BRImo. Kedua, peran customer service dalam handling complain untuk kepuasan nasabah pada BRI unit sangiasseri kecamatan sinjai selatan cutomer service akan meminta dokumen pendukung ketika ingin memperbaiki kartu ATM yang terblokir, memberikan solusi yang lain ketika ATM miliknya eror karena ATM yang eror selanjutnya ketika kartu ATM nasabah hilang nasabah ke kantor polisi untuk meminta surat keterangan hilang dan kembali ke kantor dengan membawa dokumen pendukung lainnya, ketika kartu ATM nasabah expayer nasabah mengisi formulir pengajuan kartu ATM yang baru dan customer service membantu nasabah untuk mendownload aplikasi BRImo terlebih dahulu kemudian mengarahkan nasabah dalam penggunaanya.
Pengaruh Electronic Word Of Mouth (E-WOM) dan Social Media Marketing Activities terhadap Purchase Intention Dimediasi Brand Image Nunung Sari; Ritta Setiyati
JURNAL RISET MANAJEMEN (JURMA) Vol 3 No 1 (2025): JURNAL RISET MANAJEMEN (JURMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v3i1.2981

Abstract

Social media marketing activities an important role in marketing strategies that can be implemented by e-commerce companies by providing the best service for consumers to improve the company's brand image and increase consumer purchase intention. The purpose of this study was to measure more specifically Social media marketing activities on brand image and purchase intention. This type of research is quantitative with a purposive sampling technique distributed through a questionnaire to 100 respondents who use the Tiktok Shop application, male and female, aged 18-55 years and intend to or have purchased skincare products through the Tiktok Shop application and are in the DKI Jakarta area. Primary data analysis was carried out using the Structural Equation Modeling (SEM) method. The results of this study tested with the results that all affect. This study contributes to e-commerce companies for skincare products on Tiktok Shop in maintaining and increasing purchase intention, which can be seen from several factors, namely always having new innovations in every feature presented and presenting information that is appropriate and needed by consumers. Then e- commerce companies also need to listen to consumer criticism that can be constructive.
Edukasi Stop Buang Sampah Ke Laut Bagi Masyarakat Pesisir Melalui Media Visual Poster dan Baliho di Kelurahan Purirano, Kota Kendari Siti Rabbani Karimuna; Inayah Zahrah; Nunung Sari; Lisnawati Lisnawati; Shava Neisya Rifadha; Shinta Dwi Aryanti; Siti Sofia Hartin; Sarliani Sarliani; Ade Sri Wahyuni; Galang Galang; Putri Mentary; Fitra Wati
Karya Nyata : Jurnal Pengabdian kepada Masyarakat Vol. 2 No. 2 (2025): Juni : Karya Nyata : Jurnal Pengabdian kepada Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/karyanyata.v2i2.1481

Abstract

Purirano Subdistrict is a coastal area in Kendari City with a strong connection to the sea in terms of social, economic, and daily community activities. Along with the increasing domestic activities and utilization of coastal areas, the issue of marine debris has begun to emerge, potentially disrupting ecosystems and environmental comfort. This community service activity aims to educate coastal residents about the importance of maintaining marine cleanliness through visual media such as posters and billboards. Posters were distributed directly to residents’ homes, while billboards were installed in strategic locations to be visible to the broader community. The results of the activity indicate that visual media can effectively attract public attention and deliver educational messages. The distributed posters received positive responses from residents, while the billboards served as strong visual reminders in daily life. This method is considered efficient in raising awareness without requiring intensive direct interaction. This activity is expected to serve as an initial step toward behavioral change among coastal communities in protecting the marine environment sustainably.
Mengintegrasikan Edukasi Sanitasi Melalui Poster dan Aksi Bersih-Bersih di Kolam Retensi Boulevard untuk Menciptakan Lingkungan Bersih dan Sehat Siti Rabbani Karimuna; Sarnilawati; Putri Mentary; Ririn Ali Rahmin; Shinta Dwi Aryanti; Nunung Sari; Rifdah Nabiilah Halik; Sri Anawati; Lisnawati; Galang; Rusmawan; Wa Ode Monang; Muliyati; Sitti Nurhaliza; Adrian; Nizar, Zahwa
Jurnal Pengabdian Masyarakat (JUDIMAS) Vol. 3 No. 2 (2025)
Publisher : Pusat Penelitian dan Pengabdian Masyarakat STIKes Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54832/judimas.v3i2.526

Abstract

Salah satu permasalahan terpenting terkait sampah di Indonesia adalah tentang kesadaran dan kebiasaan masyarakat terhadap sampah. Sistem pengelolaan yang menyeluruh dan berkesinambungan harus diterapkan untuk mengurangi dan menangani permasalahan yang ditimbulkan dari sampah. Oleh karena itu diperlukan pengelolaan sampah yang baik agar masalah sampah dapat teratasi, termasuk di Kolam Retensi Boulevard, Kelurahan lepo-lepo, Kec. Baruga, Kota Kendari. Dalam pengelolaan sampah, diperlukan peningkatan kesadaran dan partisipasi masyarakat dengan membentuk kesadaran untuk memilah sampah. Metode penelitian melibatkan 15 siswa yang akan turun langsung ke Kolam Retensi Jalan Boulevard, Kelurahan Lepo-Lepo, Kecamatan Baruga, Kota Kendari. Kegiatan ini bertujuan untuk membersihkan retensi kolam serta memberikan edukasi kepada masyarakat yang menjadikan kolam tersebut sebagai tempat berolahraga dan rekreasi. Hasil penelitian ini melalui aksi bersih-bersih dan edukasi melalui poster, siswa berhasil membersihkan area retensi kolam dan memberikan informasi tentang dampak polusi negatif dan pengelolaan sampah dengan 5R.
Co-Authors Ade Sri Wahyuni Adrian Fitra Wati Galang Galang Galang Inayah Zahrah Lisnawati Lisnawati Lisnawati Muliyati Nizar, Zahwa Nurwahida Nurwahida Putri Mentary Rahman Subha Rifdah Nabiilah Halik Ririn Ali Rahmin Ritta Setiyati Rusmawan Sarliani Sarliani Sarnilawati Shava Neisya Rifadha Shinta Dwi Aryanti Siti Rabbani Karimuna Siti Sofia Hartin Sitti Nurhaliza Sri Anawati Wa Ode Monang