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All Journal Jurnal Ilmu Manajemen Universitas Tadulako (JIMUT) Journal of Educational Management Research Journal of Economic, Management and Entrepreneurship Indonesian Journal of Education and Social Studies
Rosida Adam, Rosida
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PENGARUH KUALITAS PRODUK TERHADAP KEPUASAN KONSUMEN MEMBELI HELM GM DI KOTA PALU Chrismariyanto, Refly; Adam, Rosida; Farid, Farid
Jurnal Ilmu Manajemen Universitas Tadulako (JIMUT) Vol 6, No 3 (2020): Jurnal Ilmu Manajemen Universitas Tadulako
Publisher : Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/jimut.v6i3.205

Abstract

Tujuan penelitian ini adalah mengetahui apakah kualitas produk yang terdiri dari kinerja, ciri khas, keandalan,  ketahanan, daya guna, tanggapan, keindahan, dan reputasi secara simultan dan parsial berpengaruh signifikan terhadap kepuasan konsumen membeli helm GM di Kota Palu. Penelitian ini merupakan penelitian deskriptif kausal. Data diperoleh secara langsung dari hasil kuesioner dari 90 responden yang menggunakan helm GM di Kota Palu. Metode analisis dalam penelitian ini adalah analisis regresi linear berganda. Hasil penelitian menunjukkan bahwa variabel kualitas produk yang terdiri terdiri dari kinerja, ciri khas, keandalan, ketahanan, daya guna, tanggapan, keindahan, dan reputasi secara simultan berpengaruh signifikan terhadap kepuasan konsumen. Kinerja, ciri khas, keandalan,  ketahanan, daya guna, tanggapan, keindahan, dan reputasi berpengaruh signifikan terhadap kepuasan konsumen membeli helm GM di Kota Palu.
Why Discipline and Happiness Matter in Boosting Government Employee Performance Sulastri, Sulastri; Adam, Rosida; Kurniawan, Arie
Indonesian Journal of Education and Social Studies Vol 4, No 3 (2025)
Publisher : Nurul Jadid University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/ijess.v4i3.13129

Abstract

This study examines the effect of work discipline and the happiness index on employee performance at the Department of Education, Youth, and Sports of Tojo Una-Una Regency. A quantitative survey method with an associative approach was used, involving 60 proportionally random-selected respondents from a population of 182 employees. Data were analyzed using multiple linear regression with SPSS version 25. The results show that both work discipline and the happiness index simultaneously have a positive and significant effect on employee performance, with an R² value of 0.327. Partially, work discipline (p = 0.025) and the happiness index (p = 0.003) also have a significant effect. These findings indicate that improving employee discipline—such as compliance with working hours and task responsibilities—and enhancing psychological well-being can increase productivity and work effectiveness. The practical implication highlights the importance of human resource management strategies focused on discipline and emotional well-being to improve public sector performance. 
Healing Through Words and Learning: Communication and Education Strategies in Drug Rehabilitation Agus, Karaeng Azham; Sipatu, Lindanur; Adam, Rosida; Kurniawan, Arie
Indonesian Journal of Education and Social Studies Vol 4, No 3 (2025)
Publisher : Nurul Jadid University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/ijess.v4i3.13126

Abstract

This study aims to analyze the role of therapeutic communication and health education in enhancing the effectiveness of drug rehabilitation programs at the National Narcotics Agency (BNN) of Tojo Una-Una Regency. A qualitative approach with a case study design was employed through observation, in-depth interviews, and documentation involving ten informants—seven rehabilitation clients and three officers. Data were analyzed using Miles, Huberman, and Saldana’s Interactive Model with the support of Nvivo 12 Plus software. The findings reveal that therapeutic communication, encompassing openness, empathy, supportive behavior, positive attitude, and similarity, fosters warm and trusting interpersonal relationships between officers and clients. Empathy-based and family-oriented communication motivates clients to recover from addiction. Furthermore, health education guided by the Health Belief Model (HBM) improves clients’ risk awareness, self-efficacy, and understanding of the benefits of behavioral change toward a healthy lifestyle. Continuous and contextual education helps clients build resilience and reduce relapse risk. These findings emphasize that the success of rehabilitation at BNN Tojo Una-Una is not solely determined by medical interventions but strongly relies on the quality of interpersonal communication and sustainable health education as empowerment strategies for clients’ holistic recovery.
Analysis of Workload and Job Satisfaction of Rocket Chicken Employees at the Ampana City Branch Fau, Siti Aisa A; Sipatu, Lindanur; Adam, Rosida; Kurniawan, Arie
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1408

Abstract

This study analyzes factors influencing employee job satisfaction at Rocket Chicken Ampana Branch, focusing on workload, sales targets, working conditions, Time management, work standards, promotion opportunities, and supervision. The research design used a qualitative case study approach, with data collected through interviews, observations, documentation, and audiovisual recordings from seven informants. The results show that, despite challenges such as high workloads and customer complaints, employees feel satisfied thanks to a clear system, supervisor support, and opportunities for career growth. Motivational factors such as incentives, fair compensation, and promotion opportunities play an important role in balancing job demands and personal satisfaction. The study also found that work experience and flexible Time management increase employee job satisfaction. The practical implications of this research are the importance of creating a work environment that supports employee wellbeing and provides equal career development opportunities for all employees.
Analysis of Employee Training Program Implementation in Hotels: Improving Service Quality Through Human Resource Development Mangale, Febrianti; Sipatu, Lindanur; Adam, Rosida; Kurniawan, Arie
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1409

Abstract

This study aims to explore the influence of employee training on service quality at Hotel Lawaka in Ampana City. The method used is a qualitative design with a case study approach, in which data were collected through in-depth interviews, observations, document analysis, and audio-visual documentation. The study's results indicate that employee training at Hotel Lawaka plays a significant role in improving employees' technical skills, professionalism, and work attitudes. Training that involves competent instructors, relevant materials, and interactive methods grounded in hands-on practice enhances service quality and guest satisfaction. Although there are challenges related to employee burnout and limited training, adaptive instructors and tailored training methods that address employees' practical needs have proven effective. This study contributes to the literature on employee training in the hospitality sector and offers practical solutions to improve service quality in hotels with limited resources. The findings also provide recommendations for hotel management to improve employee training programs in a more systematic and structured manner.
The Role of Human Resources Education in Improving the Competence and Commitment of Health Cadres in the Community Salsabila A R, Anisah; Sipatu, Lindanur; Adam, Rosida; Kurniawan, Arie
Journal of Educational Management Research Vol. 4 No. 5 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i5.1411

Abstract

This study aims to analyze the role of Human Resources (HR) education in improving the competence and commitment of health cadres. Using a qualitative case study design, this study involved six health cadres and three service recipients as informants. Data were collected through in-depth interviews, observations, and documentation, and analyzed using NVivo 12 Plus. The results of the study show that health cadres have a high level of commitment, both in terms of affective, sustainable, and normative commitments, despite limited facilities and suboptimal rewards. The community recognizes the important role of cadres in maintaining their health, but there is a real need to improve cadres' medical knowledge and technical skills. Human resource education has been proven to improve cadre competence, but continuous training and facility improvements are still needed to support cadre performance. This study identifies that a positive attitude of cadres, openness to criticism, and good social relations with the community are key factors in improving the quality of health services. The implications of these findings are the importance of a more structured HR education strategy and adequate facility support to ensure sustainability and optimal quality of health services at the community level.
Public Perspectives on The Quality of Public Services at The Bailo Village Office Parla, Fatyanur S; Sipatu, Lindanur; Adam, Rosida; kurniawan, Arie
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1413

Abstract

This study aims to evaluate the quality of public services at the Bailo Village Office, Tojo Una-Una Regency, using a qualitative research approach with a case study design. Data were collected through in-depth interviews with seven informants, including community members and village staff, and through direct observation. This study identified five dimensions of service quality based on the SERVQUAL model, namely reliability, responsiveness, assurance, empathy, and tangibles. The results showed that most services met community expectations, but there remained inequalities in Time efficiency and service speed. The dimensions of reliability and responsiveness were generally good, but some officers were inconsistent in providing efficient service. The dimensions of assurance, empathy, and tangibles also demonstrated good quality, though they still needed improvement, particularly in facility maintenance and the consistency of employee empathy. This study provides recommendations for improving employee training, Time management, and supporting facilities to improve the quality of public services.
Analysis of Health Workers' Professionality in Improving Service Quality Monoarfa, Apriyaldi; Sipatu, Lindanur; Adam, Rosida; kurniawan, Arie
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1418

Abstract

This study aims to explore the influence of hospital service quality on patient satisfaction at Ampana Regional Hospital, focusing on the role of healthcare professionals in improving this quality. Using a qualitative case study design, this study analyzed the five SERVQUAL dimensions reliability, responsiveness, assurance, empathy, and tangibles that influence patient satisfaction in the inpatient ward. Data were collected through in-depth interviews with ten informants and participant observation. The results showed that services at Ampana Regional Hospital generally met patient expectations, particularly in terms of reliability and responsiveness. However, there were still shortcomings in initial communication regarding hospital facilities and a lack of written information, such as leaflets. This study also highlighted the importance of therapeutic communication and empathetic care in improving patient satisfaction. Practical implications of this study include the importance of hospitals maintaining facility quality and improving communication to enhance the patient experience. At the same Time, theoretically, it strengthens the SERVQUAL model in the context of hospital services.
Analysis of Leadership Style and Employee Work Discipline in Improving Organizational Performance Ndua, Rusdin; Sipatu, Lindanur; Adam, Rosida; Kurniawan , Arie
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1445

Abstract

This study examines the relationship between the Village Head's leadership style and employee work discipline at the Padang Tumbuo Village Office, Ampana Kota District, Tojo Una-Una Regency. Quality human resources (HR) are crucial in achieving organizational goals, particularly in the public sector. This study employed a qualitative design with a case study approach, with data collected through in-depth interviews and direct observation. The results indicate that the Village Head's democratic-participatory leadership style, with directive and transformational touches, plays a significant role in improving employee work discipline. The Village Head provides appreciation, motivation, and direct involvement in work activities, creating a positive work atmosphere. However, challenges remain in discipline, such as tardiness and a lack of understanding of duties and responsibilities. This study suggests the importance of regular training, a more effective attendance system, and objective performance evaluation. The contribution of this study is to enrich the literature on the influence of leadership style on employee discipline in village government.
Sustainable Food Security Strategy: Distribution, Marketing, and Pricing of Rice Food Adam, Rosida; Sipatu, Lindanur; Satrawan Faris, Erwan
Journal of Economic, Management and Entrepreneurship Vol. 3 No. 3 (2025)
Publisher : CV. Satria Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61502/

Abstract

This research aims to formulate a sustainable food security strategy that focuses on the distribution, marketing, and pricing of rice in Tojo Una-Una Regency. The research sample consisted of 82 respondents, including extreme poor households (deciles 1 and 2), rice traders, and local government agencies. The analysis method used is SWOT (Strengths, Weaknesses, Opportunities, Threats) to identify strategic positions and QSPM (Quantitative Strategic Planning Matrix) to prioritize strategic alternatives. The results of the analysis show that the food security strategy is positioned in Quadrant II (Strength-Threat), which indicates that the diversification strategy is most suitable. Based on the QSPM analysis, priority strategies are: (a) increasing access to safe and nutritious food through market interventions, (b) strengthening BULOG's role in ensuring sustainable rice availability, (c) maintaining supply and price stability, (d) controlling the Highest Retail Price (HET), and (e) ensuring effective government food distribution and reserves.
Co-Authors Agus, Karaeng Azham Arie Kurniawan Chrismariyanto, Refly Farid Farid, Farid Fau, Siti Aisa A Kurniawan , Arie Lindanur Sipatu Mangale, Febrianti Monoarfa, Apriyaldi Ndua, Rusdin Parla, Fatyanur S Salsabila A R, Anisah Satrawan Faris, Erwan Suci Ramadhan Sulastri Sulastri