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All Journal INFORMATIKA Jurnal ULTIMA InfoSys Komputasi: Jurnal Ilmiah Ilmu Komputer dan Matematika Journal of Information Systems and Informatics Jurnal Sistem Komputer & Kecerdasan Buatan G-Tech : Jurnal Teknologi Terapan Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Warta Pengabdian Andalas: Jurnal Ilmiah Pengembangan Dan Penerapan Ipteks Journal of Applied Research In Computer Science and Information Systems
Rudi Sutomo
Universitas Multimedia Nusantara
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Medicine & Pharmacology Social Sciences Other

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Journal : Journal of Information Systems and Informatics

 1 
Analysis of IT Performance on Management HR of Equity Firm Using COBIT 5 Mochammad Herdin Adi Syahputra; Rudi Sutomo
Journal of Information System and Informatics Vol 5 No 2 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i2.494

Abstract

An Indonesian equity company is involved in project management for the construction of mechanical systems and the development of electrical and chemical waste treatment systems. With a strong emphasis on continuous improvement and customer satisfaction, the company is dedicated to enhancing its services. However, additional human resources are needed, particularly in the IT field, to align with the business objectives that have not yet been achieved. Despite establishing a minimum requirement of ten years of work experience, the study employs the COBIT 5 framework to evaluate the competency levels in IT governance. The analysis reveals four crucial domains: APO01 (Managing the IT Management Framework), APO07 (Human Resource Management), APO12 (Assessing and Managing Risks), and EDM04 (Ensuring Resource Optimization). It is evident that both EDM04 and APO01 are currently at level 1 and have not reached the desired level. Furthermore, APO07 and APO12 are at level 2 and still need to progress towards their ideal targets. Although Human Resource Management has performed satisfactorily, there is room for improvement in the upcoming year to further enhance its performance.
Exploring Customer Relationship Management: Trends, Challenges, and Innovations Erick Fernando; Rudi Sutomo; Yulius Denny Prabowo; Jullend Gatc; Winanti Winanti
Journal of Information System and Informatics Vol 5 No 3 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i3.541

Abstract

This study presents a comprehensive exploration of recent advancements in Customer Relationship Management (CRM), acknowledging its pivotal role in fostering crucial connections both within the industry and with customers at large. The study delves deeply into CRM, aiming to enhance overall customer satisfaction. The primary focus of this study centers around critical facets of CRM, encompassing strategies for managing customer relationships, applications of information technology, analysis of customer data, and approaches for customer retention. Employing a literature review methodology, this research rigorously examines the most recent journals germane to the field of CRM. A total of 46 articles sourced from reputable journal databases constitute the foundation of this investigation. The findings of this study yield an enriched comprehension of contemporary developments concerning challenges, factors driving success, relevant domains, and implementation goals within the realm of Customer Relationship Management.
Co-Authors Ahmad Rizqi Nugraha Ari Irawan Christian Davin Santoso Clarita Putri Denaldi Prima Fadlurrahman Erick Fernando Fenina Twince Tobing Jansen Wiratama Johan Setiawan Jullend Gatc Manuel Juan Kumendong Mochammad Herdin Adi Syahputra Monica Vabiola Yanli Monika Evelin Johan Ricardo Cuatanto RR. Ella Evrita Hestiandari Steven Chandra Victor Ilyas Sugara Winanti Winanti Yulius Denny Prabowo