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All Journal Journal of Information Systems and Informatics Journal of Applied Computer Science and Technology (JACOST) Journal of Applied Research In Computer Science and Information Systems Journal of E-business and Management Science Proletarian : Community Service Development Journal
Erick Fernando
Universitas Multimedia Nusantara
Agriculture, Biological Sciences & Forestry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences

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Evaluasi Kapabilitas Sistem Informasi Pasien ICU dan HCU Menggunakan COBIT 5 dengan Domain BAI Erick Fernando; Jullend Gatc; yuhefizar Yuhefizar
Journal of Applied Computer Science and Technology Vol 4 No 1 (2023): Juni 2023
Publisher : Indonesian Society of Applied Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52158/jacost.v4i1.451

Abstract

The hospital's Intensive Care Unit (ICU) and High Care Unit (HCU) systems are very important systems and are always used, so it is necessary to know the extent of their performance. Thus, the study aims to provide reference for xyz hospital regarding the condition (performance) of the current ICU and HCU patient systems. COBIT 5 is an information system capability evaluation framework with the build, acquire and implement (BAI) domain. Domain BAI focuses on developing, acquiring, and implementing information systems, applications, and services. It covers the entire IT project life cycle, starting with the planning and requirements gathering phases and continuing through the design, development, testing, and deployment phases. This study also uses qualitative approach with literature studies and quantitative approach for data analysis to measure capability level. Research respondents were heads and staff from the IT, ICU, and HCU divisions. The results of this study describe the level of capability achieved by hospitals in the BAI Domain, with an average score of 3.30 at the established level. This level illustrates that the application of information technology can achieve process results that are in accordance with the wishes of raft xyz management. This stage also illustrates that the xyz hospital has an information technology process that has been standardized thoroughly to achieve all processes. The results of this evaluation can also be guideline for the xyz raft house to make improvements and improve the performance of the ICU and HCU patient systems in meeting the needs of intensively treated patients.
Exploring Customer Relationship Management: Trends, Challenges, and Innovations Erick Fernando; Rudi Sutomo; Yulius Denny Prabowo; Jullend Gatc; Winanti Winanti
Journal of Information System and Informatics Vol 5 No 3 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i3.541

Abstract

This study presents a comprehensive exploration of recent advancements in Customer Relationship Management (CRM), acknowledging its pivotal role in fostering crucial connections both within the industry and with customers at large. The study delves deeply into CRM, aiming to enhance overall customer satisfaction. The primary focus of this study centers around critical facets of CRM, encompassing strategies for managing customer relationships, applications of information technology, analysis of customer data, and approaches for customer retention. Employing a literature review methodology, this research rigorously examines the most recent journals germane to the field of CRM. A total of 46 articles sourced from reputable journal databases constitute the foundation of this investigation. The findings of this study yield an enriched comprehension of contemporary developments concerning challenges, factors driving success, relevant domains, and implementation goals within the realm of Customer Relationship Management.
Literature Study E-Commerce: Background, Methods Development System, Trend Topic, and Features Erick Fernando; Yulius Denny Prabowo; Jullend Gatc
Journal of Applied Research In Computer Science and Information Systems Vol. 1 No. 1 (2023): Juni 2023
Publisher : PT. BERBAGI TEKNOLOGI SEMESTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61098/jarcis.v1i1.49

Abstract

This research focuses on conducting a literature review on e-commerce. With such extraordinary developments, users demand more functions and features. This has the impact of continuous development to attract more users to transact on e-commerce platforms. The research uses a systematic literature review approach with 30 appropriate and relevant articles in the 2017 - 2022 timeframe. Findings The findings of e-commerce development occurring at this time have different backgrounds. Transaction service systems and the absence of online marketing media are the most dominant backgrounds for e-commerce development. The topic of e-commerce development that has been widely developed is the sale of clothing, followed by development for SMEs. Many system development uses the waterfall method approach. In addition to discovering 27 features designed just for online shopping. These findings may serve as an example of how future developments in e-commerce might be improved to be more user-friendly and in tune with the requirements of the customer base.
Factor Analysis of Influence of Purchase Intention on the Sociolla Platform Jeanne Carine; Desman Hidayat; Erick Fernando
Journal of E-business and Management Science Vol. 1 No. 1 (2023): Juni 2023
Publisher : PT. BERBAGI TEKNOLOGI SEMESTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61098/jems.v1i1.40

Abstract

Purchase intention arises in a person planning to buy a product which includes the goods or services to be used. Several factors can influence purchase intention, including price, consumer reviews, and brand image, which can affect customer trust. The population of this study is Sociolla users, while the sample of this study is individuals who have the Sociolla application and have made purchases through Sociolla at least once. Data was collected using a questionnaire filled out by respondents who met the sample criteria. This study uses the path analysis method by measuring the direct and indirect effects between variables. The results show that consumer reviews and brand image positively and significantly influence trust. Meanwhile, price and brand image positively and significantly influence purchase intention. Price doesn't affect trust, and consumer reviews don't influence buying intent. The researcher recommends that Sociolla price wisely and maintain brand image.
Edukasi Mengurai Sampah Rumah Tangga menjadi Emas dan Kerajinan Tangan Pada Masyarakat Kabupaten Tangerang Sukriyah; winanti winanti; Sucipto Basuki; Nana Supiana; Riyanto Riyanto; Nuri Wiyono; Jainuri Jainuri; Siti Maesaroh; Francisca Sestri Goestjahjanti; Sri Lestari; Miyv Fayzhall; Ervana Ervana; Dwi Purwaningrum; Edy Gozali; Oktabrianto Oktabrianto; Nelson Silitonga; Erick Fernando
Proletarian : Community Service Development Journal Vol 1 No 2 (2023): November 2023
Publisher : PT. BERBAGI TEKNOLOGI SEMESTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61098/proletariancomdev.v1i2.83

Abstract

Kabupaten Tangerang menjadi salah satu kota/kabupaten terpadat nomor empat di Indonesia dan penyokong sampah rumah tangga rata-rata 2.250 – 2.500 ton setiap harinya. Sampah rumah tangga menjadi persoalan yang sampai hari ini belum terselesaikan. Meskipun tersedia beberapa tempat pembuangan sampah (TPS) di Kabupaten Tangerang, namun belum sepenuhnya menjadi solusi dalam pengelolaan sampah di Kabupaten Tangerang. Kegiatan pengabdian kepada masyarakat (PKM) dilakukan secara daring melalui zoom meeting dengan harapan jangkauan peserta lebih banyak dan pemahaman masyarakat mengenai pengelolaan sampah rumah tangga menjadi lebih maksimal. Mengubah dan mengurai sampah rumah tangga menjadi emas dan barang kerajinan untuk menambah income rumah tangga menjadi topik kegiatan PKM. Tujuan kegiatan PKM adalah memberikan edukasi dan pemahaman mengenai mengurai sampah rumah tangga dengan memilah-milah sesuai dengan jenisnya dan memanfaatkan sampah yang dapat didaur ulang menjadi emas. Menukar sampah rumah tangga dengan tabungan emas dan beberapa sampah dimanfaatkan untuk kerajinan tangan dalam bentuk bingkai, souvenir dan lainnya yang memiliki nilai ekonomi. Kegiatan ini diharapkan dapat membantu masyarakat Kabupaten Tangerang untuk memanfaatkan sampah rumah tangga bernilai ekonomi.
Co-Authors Desman Hidayat Dwi Purwaningrum Edy Gozali Ervana Ervana Francisca Sestri Goestjahjanti Jainuri Jainuri Jeanne Carine Jullend Gatc Jullend Gatc Miyv Fayzhall Nana Supiana Nelson Silitonga Nuri Wiyono Oktabrianto Oktabrianto Riyanto Riyanto Rudi Sutomo Siti Maesaroh Sri Lestari Sucipto Basuki Sukriyah Winanti Winanti Winanti Winanti Yuhefizar Yuhefizar Yulius Denny Prabowo