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All Journal Juminten : Jurnal Manajemen Industri dan Teknologi Journal La Multiapp Jurnal Pengbdian Teknik Mesin Sewagati: Jurnal Pengabdian Masyarakat Indonesia Jurnal Riset Rumpun Ilmu Teknik (JURRITEK) Jurnal Teknik Mesin, Industri, Elektro dan Informatika Kohesi: Jurnal Sains dan Teknologi Journal Serambi Engineering (JSE) The Indonesian Journal of Computer Science Venus: Jurnal Publikasi Rumpun Ilmu Teknik International Journal of Mechanical, Industrial and Control Systems Engineering
Yekti Condro Winursito
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Aerospace Engineering Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering Social Sciences Other

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Analisis Kepuasan Pelanggan Terhadap Kualitas Pelayanan di PT. X Rizqi Novita Sari; Mega Cattleya Prameswari Annissa Islami; Isna Nugraha; Yekti Condro Winursito; Sinta Dewi
JUMINTEN Vol. 3 No. 2 (2022): Juminten: Jurnal Manajemen Industri dan Teknologi
Publisher : Teknik Industri - UPN "Veteran" Jatim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/juminten.v3i2.328

Abstract

Kepuasan pelanggan memiliki peran penting dalam mencapai kesuksesan suatu organisasi yang menawarkan produk ataupun layanan jasa. Hal ini dikarenakan kepuasan pelanggan adalah kunci suatu usaha dapat terus berjalan maka dari itu pemilik usaha perlu memenuhi ekspektasi para pelanggan terhadap pelayanan yang diberikan. Sehingga dapat disimpulkan bahwa meraih kepua-san pelanggan adalah dengan memberikan pelayanan yang berkualitas. Penelitian ini bertujuan untuk mengetahui bagaimana tingkat kepuasan pelanggan melalui beberapa atribut kualitas pela-yanan di PT. X. Responden pada penelitian ini adalah para pelanggan di PT. X dan ditentukan dengan disproportionate stratified random sampling. Variabel dependen dalam tinjauan ini adalah kepuasan pelanggan sedangkan variabel independen adalah 5 komponen nilai yang terdiri dari responsive, reliability, tangible, assurance dan emphaty. Pengumpulan data dilakukan dengan pengamatan, wawancara serta menyebarkan kuesioner dan diolah dengan menggunakan metode Service Performance (SERVPERF). Hasil dari penelitian ini menyatakan tingkat kepuasan pelang-gan terhadap kualitas sebesar 82,185% dan terdapat 3 atribut pelayanan utama yang dapat mempengaruhi kepuasan pelanggan yaitu atribut kemampuan karyawan dalam menjelaskan masa-lah, kemampuan karyawan dalam memenuhi kebutuhan pelanggan serta atribut kecepatan karya-wan dalam pemberian solusi.
Analisis Risiko Pada Rantai Pasok di PT X dengan Pendekatan House Of Risk (HOR) Yekti Condro Winursito; Isna Nugraha; Rizqi Novita Sari; Mega Cattleya Prameswari Annissa Islami; Sinta Dewi
JUMINTEN Vol. 3 No. 2 (2022): Juminten: Jurnal Manajemen Industri dan Teknologi
Publisher : Teknik Industri - UPN "Veteran" Jatim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/juminten.v3i2.329

Abstract

PT X adalah perusahaan manufaktur yang bergerak dibidang pembuatan produk tas. Terdapat berbagai macam produk tas yang di produksi oleh PT X, yaitu tas ransel, tas jinjing, dan lain se-bagainya. Terdapat beberapa permasalahan yang dialami oleh PT X dalam menjalankan bisnisnya seperti terlambatnya pengiriman bahan baku, rusaknya bahan baku dalam penyimpanan, per-mintaan yang tidak sesuai dengan peramalan, kerusakan pada mesin produksi, dan jumlah produk cacat yang dihasilkan oleh perusahaan. Berdasarkan dari permasalahan yang dialami oleh perus-ahaan maka dilakukan identifikasi dan analisis risiko pada rantai pasok dengan menggunakan metode HOR. Pada HOR diperoleh hasil identifikasi bahwa terdapat berbagai macam risiko yang terjadi pada perusahaan yaitu sebanyak 33 kejadian risiko. Dari beberapa kejadian risiko didapat-kan 42 penyebab risiko dimana terdapat 13 agen risiko paling dominan yaitu ketergantungan pada satu supplier, terbatasnya alat transportasi pengiriman, sumber daya manusia yang terbatas, kele-lahan pekerja, tidak adanya SOP untuk melakukan evaluasi kinerja supplier, tidak adanya job train-ing, keterlambatan informasi yang diperoleh dari konsumen, terjadi breakdown mesin, tidak adanya SOP pengecekan rutin dari perusahaan, pengecekan mesin yang diburu waktu, kerusakan mesin sangat parah, permintaan secara mendadak, dan gangguan selama proses pengiriman.
Development of an E-Commerce Website to Empower Kampung Lawas Maspati SMEs Mega Cattleya; Rizqi Novita Sari; Yekti Condro Winursito
International Journal of Mechanical, Industrial and Control Systems Engineering Vol. 2 No. 4 (2025): December :IJMICSE: International Journal of Mechanical, Industrial and Control
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijmicse.v2i4.356

Abstract

The rapid advancement of digital technology has significantly influenced how small and medium enterprises (SMEs) connect with consumers. Kampung Lawas Maspati SMEs encounter obstacles in expanding their market due to limited online visibility and reliance on conventional sales approaches. This study aims to develop an e-commerce website that addresses these challenges by focusing on user-centered innovation. Using the Design Thinking method, which includes stages such as empathizing, defining, ideating, prototyping, and testing, user needs and challenges were explored through interviews, surveys, and observations to inform the website development process. The resulting platform is intuitive, responsive, and accessible, enabling SMEs to display their products, manage transactions, and engage with customers effectively. The application of this method not only improves market reach but also strengthens the competitiveness and digital literacy of Kampung Lawas Maspati SMEs. Evaluation results show a high level of consumer satisfaction, reaching 91.87%, indicating that the developed website effectively meets user expectations and supports SME digital transformation.
Optimalisasi Penjadwalan Perbaikan Kapal X di PT XYZ Menggunakan Critical Path Method Revian Devo Aryton Putra; Yekti Condro Winursito
JURAL RISET RUMPUN ILMU TEKNIK Vol. 5 No. 1 (2026): April: Jurnal Riset Rumpun Ilmu Teknik
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurritek.v5i1.8182

Abstract

Punctuality is a crucial factor in ship repair projects because it directly affects operational efficiency, project costs, and the utilization rate of shipyard facilities. Delays in work completion can lead to increased costs, disruption of ship operational schedules, and decreased shipyard productivity. Therefore, this study aims to analyze and optimize the repair scheduling of Ship X at PT XYZ using the Critical Path Method (CPM). The research data were obtained from the actual project schedule compiled using Microsoft Project software, including the duration of each activity and the dependency relationships between tasks. The analysis results show that the project has one main critical path with a total duration of 74 hours. Most activities are on the critical path with a float value of 0 hours, while the Non-Destructive Test Penetrant Testing activity has a time slack of 1 hour. The application of the CPM method has proven effective in identifying critical activities, improving schedule control, and supporting managerial decision-making in optimizing ship repair projects.  
Analisis Pemanfaatan SIINas Menggunakan Metode SWOT Dalam Mendukung Strategi Pembangunan Industri Berkelanjutan Pemerintah Provinsi Jawa Timur Damara Hutananto, Raditya; Yekti Condro Winursito
Jurnal Serambi Engineering Vol. 11 No. 1 (2026): Januari 2026
Publisher : Faculty of Engineering, Universitas Serambi Mekkah

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The National Industrial Information System (Sistem Informasi Industri Nasional/SIINas) is a national platform developed by the Ministry of Industry of the Republic of Indonesia to collect, manage, and present industrial data in an integrated manner as a basis for formulating industrial development policies. In East Java Province, the utilization of SIINas is one of the key instruments supporting sustainable industrial development strategies; however, its implementation still faces various challenges at both the business and local government levels. This study aims to analyse the utilization of SIINas at the Department of Industry and Trade of East Java Province using the Strengths, Weaknesses, Opportunities, and Threats (SWOT) method in order to identify internal and external factors that influence the optimization of the system. A descriptive qualitative approach was employed, drawing on internship activities at the Division of Industrial Facilities, Supervision, and Control (SP3I), including direct observation, informal interviews with officials and business actors, and document analysis related to SIINas, Online Single Submission (OSS), and the Geographical Industry Information System (GIIS). The results show that SIINas has several strengths, such as regulatory obligation, digital recording of industrial data, and online accessibility, but also weaknesses, including complexity of use, limited system integration, and infrastructural constraints in certain regions. 
Implementation of Lean Warehouse to Improve the Performance of Warehouse Activities at PT. ABC Ilmi, Mohammad Nachrul; Endang Pudji W; Yekti Condro Winursito
The Indonesian Journal of Computer Science Vol. 13 No. 1 (2024): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i1.3785

Abstract

PT. ABC, a company operating in the cocoa product manufacturing industry, faces challenges related to waste during the reception of large spare parts, resulting in extended lead times for receiving goods. To address these issues, it is imperative to conduct an analysis of enhancements in the spare part receiving section within the maintenance warehouse to minimize or eradicate existing waste, thereby ensuring a shorter and more efficient process for receiving spare parts. Lean warehousing, which focuses on identifying and eliminating waste in warehouse operations or processes while reducing the time required to fulfill company requirements, serves as the guiding principle. The potential time reduction achievable by eliminating non-value-added activities is estimated at 26.56 minutes, representing a 23.8% decrease
Co-Authors Arya Bagus Rizkyllah Damara Hutananto, Raditya Dhea Lailiya Rahma Endang Pudji W Gita Wahyu Ningsih Hassan Rahmatillah Ilmi, Mohammad Nachrul Isna Nugraha Isna Nugraha Joumil Aidil Saifuddin Marcelani, Rigel Saesaria Mega Cattleya Mega Cattleya P.A.I Mega Cattleya Prameswari Annissa Islami Muhammad Hafiz Aziz Rafidah Amelia Anastasya Revian Devo Aryton Putra Rizqi Novita Sari Rusindianto Santoso Bayu Hernanda Sinta Dewi