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All Journal Sosiohumaniora Journal Governance and Politics (JGP)
Muhammad Aris
Universitas Negeri Makassar
Arts Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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SERVICE QUALITY AND PERFORMANCE OF ACADEMIC ADMINISTRATION EMPLOYEES ON STUDENT SATISFACTION Delly Mustafa; Sitti Chaeriah Ahsan; Muhammad Aris; Risma Niswaty; Tunggul Prasodjo
Sosiohumaniora Vol 24, No 3 (2022): Sosiohumaniora: Jurnal Ilmu-Ilmu Sosial dan Humaniora, NOVEMBER 2022
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/sosiohumaniora.v24i3.40870

Abstract

Higher education institutions should guarantee student satisfaction, not only in academic services such as the teaching and learning process, but also include administrative services, administrative and academic processes. This study aims to determine and analyze the quality of service, determine and analyze the performance of academic administrative employees, determine and analyze the level of student satisfaction, determine the effect of service quality and academic staff performance on student satisfaction at the Faculty of Social Sciences. Science and Law, Universitas Negeri Makassar. The research method used is causal associative quantitative type, the total population is 4. 588 with a research sample of 98 respondents. Data collection techniques are questionnaires, observation, and documentation with data analysis using descriptive analysis and multiple linear regression analysis. The effect of service quality and performance of administrative staff on student satisfaction is 53.10%. The magnitude of the effect is 53.10%, indicating that service quality and performance affect student satisfaction at the Faculty of Social Sciences and Law (FIS-H), Universitas Negeri Makassar, other factors contribute 46.90 percent to student satisfaction.
Efektifitas Pelayanan Aparatur Sipil Dalam Meningkatkan Pelayanan Publik Muhammad Aris; Andi Agustang; Andi Muhammad Idkhan
Journal Governance and Politics (JGP) Vol 1 No 2 (2021): Journal Governance and Politics (JGP)
Publisher : IISIP YAPIS Biak

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Abstract

Efektifitas sangat penting peranannya dalam setiap organisasi, suatu usaha atau kegiatan dikatakan efektif apabila mencapai tujuan yang telah ditetapkan. Penelitian ini menggambarkan efektifitas pelayanan aparatur sipil dalam meningkatkan pelayanan publik. Adapun metode penelitian yang digunakan adalah pendekatan kualitatif. Pengumpulan data dilakukan melalui kajian pustaka. Studi pustaka digunakan dengan mengumpulkan data-data yang ada kemudian memahami dari setiap kesimpulan dan mengambil sumber-sumber data tersebut untuk dijadikan literatur dan referensi dalam memahami dan menganalisa penelitian. Hasil penelitian menunjukkan bahwa ada 2 aspek yang dilihat dalam efektivitas pelayanan aparatur sipil dalam meningkatkan pelayanan publik, yaitu optimasi tujuan dan perilaku pegawai dalam organisasi.
Co-Authors Agustang, Andi Andi Muhammad Idkhan Delly Mustafa Risma Niswaty Sitti Chaeriah Ahsan Tunggul Prasodjo