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All Journal Sosiohumaniora Ilmu Administrasi Publik SUPREMASI: Jurnal Pemikiran, Penelitian Ilmu-Ilmu Sosial, Hukum dan Pengajarannya Jurnal Office Journal of Public Administration and Government (JPAG) Pinisi Business Administration Review Journal of Research in Social Science and Humanities Golden Ratio of Marketing and Applied Psychology of Business Golden Ratio of Social Science and Education Journal Of Human And Education (JAHE) Jurnal Penelitian Pendidikan Indonesia
Tunggul Prasodjo
Institut Pemerintahan Dalam Negeri
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Pengembangan Pariwisata Budaya dalam Perspektif Pelayanan Publik Prasodjo, Tunggul
Jurnal Office Vol. 3, No. 1, Januari - Juni 2017
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (130.48 KB) | DOI: 10.26858/jo.v3i1.3448

Abstract

Daya tarik objek wisata tidak lepas dari beberapa faktor yang harus ada di dalamnya, mulai dari objek wisata itu sendiri, organisasi yang mengelola objek wisata, dan wisatawan itu sendiri. Guna meningkatkan daya tarik wisatawan, kemampuan manajemen dari objek pariwisata itu baik untuk mengembangkan atau pun melayani sangat menentukan kualitas keterterikan wisatawan. Kajian ringkas ini coba menganalisa upaya pengembangan pariwisata budaya dari sudut pandang administrasi dan pelayanan publik. Kebutuhan wisatawan secara administratif, berhubungan erat juga dengan kebutuhan pelayanan.. Pelayanan yang baik oleh pengelola pariwisata akan berbanding lurus dengan perkembangan objek wisata tersebut. Selain itu, guna menguatkan daya tarik bagi wisatawan yang lebih luas, maka diperlukan sistem pemasaran yang baik. Kata Kunci: Pariwisata Budaya, Adminsitrasi, Pelayanan Publik.
Paradigma Humanis dalam Pelayanan Publik Prasodjo, Tunggul
Jurnal Ilmiah Ilmu Administrasi Publik Vol 7, No 1 (2017)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (264.219 KB) | DOI: 10.26858/jiap.v7i1.3438

Abstract

Tulisan ini bertujuan menjelaskan implementasi pelayanan publik dewasa ini dari perspektif/paradigma humanistis. Metode yang digunakan adalah metode deskriptif, yaitu menggambarkan beberapa kajian, kebijakan pelayanan publik dari berbagai literatur. Hasil kajian literatur menunjukkan bahwa pendidikan karakter dan penanaman nilai-nilai humanisme kepada para pelaksana pemberi layanan (elit pemerintahan/politik, aparatur birokrasi) sangat penting dan harus dilakukan agar proses pelayanan publik dapat lebih berkualitas dan memberi kepuasan optimal bagi para penerima layanan. Kata Kunci: Paradigma, humanis, pelayanan publik.
GAYA KEPEMIMPINAN CAMAT BIRINGKANAYA KOTA MAKASSAR PERIODE 2019 – 2021 Tunggul Prasodjo; Harbani Pasolong; Epifania Datu Popang
SUPREMASI: Jurnal Pemikiran, Penelitian Ilmu-ilmu Sosial, Hukum dan Pengajarannya Vol 17, No 1 (2022)
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/supremasi.v17i1.32506

Abstract

Penelitian ini bertujuan untuk mengetahui gaya kepemimpinan Camat Biringkanaya Kota Makassar periode 2021. Penelitian ini merupakan jenis penelitian kuantitatif dengan tipe deskriptif dengan populasi yaitu seluruh pegawai Kantor Kecamatan Biringkanya, Kota Makassar yang berjumlah 31 orang. Teknik pengambilan sampel menggunakan sampling jenuh. Teknik pengumpulan data menggunakan wawancara, observasi, dan kuesioner. Teknik analisis data menggunakan tabel distribusi frekuensi dan persentase. Hasil penelitian menunjukkan bahwa dalam menjalankan kepemimpinannya, Camat Biringkanaya dominan menggunakan gaya kepemimpinan paternalistik. Pengelolaan urusan pemerintahan kecamatan dapat dilaksanakan dengan baik jika dalam tubuh organisasi kantor camat bersangkutan berlangsung mekanisme sistem manajemen yang efektif, efesien, dan inovatif. Dalam hal tersebut diperlukan pemimpin yang mampu menjalankan peranan kepemimpinannya di dalam mengembangkan organisasi. Kecamatan Biringkanaya merupakan salah satu kecamatan di Kota Makassar yang pimpinannya dipegang oleh seorang Camat yang telah menjabat sejak tahun 2019. Dalam menjalankan kepemimpinannya, Camat Biringkanaya ditengarai cenderung membuat keputusan secara langsung, yang kemudian diikuti dengan belum maksimalnya pelaksanaan tugas oleh aparat kecamatan beserta unsur-unsur pendukungnya. Hal ini tercermina dari hasil penelitian dimana camat menerapkan gaya kepemimpinan paternalistik.
Work Stress on Employees of Perum BULOG Bulukumba Branch Muhammad Darwis; Syahruni; Sitti Hardiyanti Arhas; Tunggul Prasodjo
Journal of Public Administration and Government Vol. 4 No. 2 (2022)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/jpag.v4i2.392

Abstract

Perum BULOG Bulukumba Branch has a big responsibility in achieving marketing targets and distributing commodities, especially in the Bulukumba area. This study aims to find out how work stress is on employees and what are the determinants of work stress on employees of Perum BULOG Bulukumba Branch. To achieve this goal, the researchers used data collection techniques, namely observation, interview, and documentation techniques. The informants in this study were SCPP assistant manager, 2 SCPP staff, 1 accounting staff, 1 administrative and financial staff, and 1 business staff. Data analysis techniques used in this study are data reduction techniques, data presentation, conclusions, and verification. The results showed that work stress on employees of Perum BULOG Bulukumba Branch arises because of the lack of employees so that the workload of employees becomes greater, besides that slow internet connections and inadequate office facilities hinder employee work processes, causing work stress on employees. This research can be used as a source of information and knowledge about work stress in employees in more depth because it is different from previous studies which mostly use quantitative methods that focus on numbers and statistics, this study uses qualitative methods that produce hypotheses and more detailed descriptions of work stress on employees. In addition, a slow internet connection and inadequate office facilities hinder employee work processes, causing work stress for employees. This research can be used as a source of information and knowledge about work stress in employees in more depth because it is different from previous studies which mostly use quantitative methods that focus on numbers and statistics, this study uses qualitative methods that produce hypotheses and more detailed descriptions of work stress on employees. In addition, a slow internet connection and inadequate office facilities hinder employee work processes, causing work stress for employees. This research can be used as a source of information and knowledge about work stress in employees in more depth because it is different from previous studies which mostly use quantitative methods that focus on numbers and statistics, this study uses qualitative methods that produce hypotheses and more detailed descriptions of work stress on employees.
The Effect of Service Quality on Customer Satisfaction at PT. PLN (Persero) in Makassar City Tunggul Prasodjo
Jurnal Ilmiah Ilmu Administrasi Publik Vol 12, No 2 (2022)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v12i2.37192

Abstract

This study aims to determine the service quality of PT. PLN (Persero) in Makassar City. This type of research is quantitative. Data collection techniques were carried out through library research and field research in the form of observations, questionnaires, agency data and documentation. The total population of the study was 24,332 with a sample of 100 people selected at random. The analytical method used is the Simple Linear Regression method. The results showed that the indicators of Service Quality at PT. PLN (Persero) in Makassar City is good because the percentage of Service Quality has high values or a high percentage, especially on the Empathy indicator. Customer Satisfaction in Makassar City is very good because Customer Satisfaction is higher than Service Quality, which means that customers in Makassar City are very satisfied with the service or performance of service providers. Service Quality has an effect on Customer Satisfaction, from the regression model obtained significant results and the percentage value is 66 percent.
Bureaucratic Leadership Head of the Office of Population and Civil Registry Office of Soppeng Harbani Pasolong; Tunggul Prasodjo
Jurnal Ilmiah Ilmu Administrasi Publik Vol 12, No 2 (2022)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v12i2.35995

Abstract

The purpose of this study is to find out how maximal the bureaucratic leadership is carried out by the Head of the Soppeng Regency Population and Civil Registry Office. This research uses descriptive research type. The sampling technique used is saturated sampling technique, while the data collection methods used are observation and questionnaires. The data obtained using quantitative analysis and presented in the form of a frequency distribution table, where the scale used is the Likert scale. The results showed that the implementation of bureaucratic leadership at the Population and Civil Registry Office of Soppeng Regency could be categorized as "Not Good".
Excellent Service A6 at Grapari Makassar Tunggul Prasodjo
Jurnal Office Volume 7, Number 2, July-December 2021
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jo.v7i2.32819

Abstract

Excellent service is closely related to the service business which is carried out in an effort to provide a sense of satisfaction and foster trust in customers or consumers. This study aims to determine the description of excellent service from the A6 aspect in Grapari Makassar. This type of research is a qualitative descriptive study to provide an in-depth picture of excellent service in terms of A6. The informants in this study were five randomly selected customers, and one customer service. Data collection techniques were carried out by interview and observation. The data were analyzed using the Miles, Huberman and Saldana model consisting of data collection, data condensation, data presentation and conclusion drawing. The results of the study indicate that the excellent service from the A6 aspect has been carried out very well
SERVICE QUALITY AND PERFORMANCE OF ACADEMIC ADMINISTRATION EMPLOYEES ON STUDENT SATISFACTION Delly Mustafa; Sitti Chaeriah Ahsan; Muhammad Aris; Risma Niswaty; Tunggul Prasodjo
Sosiohumaniora Vol 24, No 3 (2022): Sosiohumaniora: Jurnal Ilmu-Ilmu Sosial dan Humaniora, NOVEMBER 2022
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/sosiohumaniora.v24i3.40870

Abstract

Higher education institutions should guarantee student satisfaction, not only in academic services such as the teaching and learning process, but also include administrative services, administrative and academic processes. This study aims to determine and analyze the quality of service, determine and analyze the performance of academic administrative employees, determine and analyze the level of student satisfaction, determine the effect of service quality and academic staff performance on student satisfaction at the Faculty of Social Sciences. Science and Law, Universitas Negeri Makassar. The research method used is causal associative quantitative type, the total population is 4. 588 with a research sample of 98 respondents. Data collection techniques are questionnaires, observation, and documentation with data analysis using descriptive analysis and multiple linear regression analysis. The effect of service quality and performance of administrative staff on student satisfaction is 53.10%. The magnitude of the effect is 53.10%, indicating that service quality and performance affect student satisfaction at the Faculty of Social Sciences and Law (FIS-H), Universitas Negeri Makassar, other factors contribute 46.90 percent to student satisfaction.
The effect of passive leadership on behavioral incivility and workplace incivility of employees in Indonesia public organizations Tunggul Prasodjo
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 9, No 1 (2023): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020221978

Abstract

The purpose of this study was to analyze the relationship between Passive Leadership variables and Behavioral Incivility, the relationship between Passive Leadership variables and Workplace Incivility and the relationship between Workplace Incivility variables and Behavioral Incivility in Indonesia public organizations. This research belongs to the type of descriptive quantitative research, namely research that aims to explain and explain descriptive information. The subjects taken in this study were 210 employee in Indonesia public organizations during the COVID-19 pandemic which were determined by the random sampling system method. Data was obtained by distributing online questionnaires with a Likert scale of 1 to 7 through social media. The analysis technique used Structural Equation Modeling (SEM) with data processing tools SmartPLS 3.0 software. The independent variable in this study is Passive Leadership, while the dependent variables are Behavioral Incivility and Workplace Incivility. The increase in the passive leadership variable does not have a significant effect on the behavioral incivility variable. There is a significant effect of passive leadership on workplace incivility in Indonesia public organizations. There is a significant influence between workplace incivility on behavioral inclusivity in Indonesia public organizations. 
STRATEGI PEMBANGUNAN KUALITAS MANUSIA: Suatu Perspektif Administrasi Publik Tunggul Prasodjo
Jurnal Ilmiah Ilmu Administrasi Publik Vol 6, No 2 (2016)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (432.084 KB) | DOI: 10.26858/jiap.v6i2.2480

Abstract

Tulisan ini bertujuan menjelaskan strategi pembangunan kualitas manusia dari perspektif administrasi publik. Metode yang digunakan adalah metode deskriptif, yaitu menggambarkan strategi pembangunan kualitas manusia dari berbagai literatur yang terkait dengan pembangunan sumberdaya manusia (SDM). Hasil kajian literatur menunjukkan bahwa pembangunan kualitas manusia birokrasi merupakan suatu keharusan untuk dapat memberikan pelayanan publik yang memuaskan. Strategi yang perlu dilakukan oleh pengelola SDM adalah dengan meningkatkan kualitas fisik dan psikis. Kata kunci:  Strategi Pembangunan, Sumberdaya Manusia.
Co-Authors Ahmad Firman Andiraputra, Radityan Aufaadaffa Anshar Daud Arfiani, Arfiani Asri asri Azharisman Rozie Burhanuddin Burhanuddin Delly Mustafa Epifania Datu Popang Harbani Pasolong Hasbiah Hasbiah, Hasbiah Muh. Darwis Muhammad Aris Muhammad Idris Murtiadi Awaluddin Mustaking, Mustaking Risma Niswaty Saifuloh, Nur Imam Sitti Chaeriah Ahsan Sitti Hardiyanti Arhas Syahruni