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All Journal Sodality: Jurnal Sosiologi Pedesaan Dinasti International Journal of Digital Business Management
Arief Budi Nugroho, Arief
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Arts Humanities Decision Sciences, Operations Research & Management Environmental Science Social Sciences

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THE EFFECT OF SERVICE QUALITY IN ONLINE DELIVERY ORDER (DO) COMPLETION ON CUSTOMER SATISFACTION AT PT. CONTAINER MARITIME ACTIVITIES Selasdini, Vidya; Nurdin, Muhammad; Budi Nugroho, Arief
Dinasti International Journal of Digital Business Management Vol. 2 No. 4 (2021): Dinasti International Journal of Digital Business Management (June - July 2021)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijdbm.v2i4.913

Abstract

Indonesia as a maritime country where sea transportation plays an important role and strategic position in mobilizing the movement of goods and services, where international trade activities in this case exports and imports use sea transportation. PT. Container Maritime Activities (CMA) Indonesia, based in Jakarta, is an agency shipping company engaged in container shipping, in other words, having its own containers. In economic activity, it cannot be separated from the import process, because imports are a reflection of a country's economic sovereignty, whether goods and services made in the country are still the masters in their own country. A country imports because it experiences a deficiency (lack/failure) in carrying out the production of goods and services for the consumption needs of its population. In this case the Delivery Order (DO) document is required by the importer to remove the goods from the container terminal terminal
Empowering Women Ex-Migrant Workers and Domestic Violence Victims through Komunitas Perempuan Singkong Jaya Chawa, Anif Fatma; Budi Nugroho, Arief; Sutopo, Dhanny Septimawan
Sodality: Jurnal Sosiologi Pedesaan Vol. 8 No. 2 (2020): Sodality: Jurnal Sosiologi Pedesaan
Publisher : Departement of Communication and Community Development Sciences, Faculty of Human Ecology

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22500/8202031910

Abstract

This article seeks to understand the empowerment of women ex-migrant workers who have faced various problems before, during and after going back to the homeland as ex-migrant workers. These problems include unemployment, family’s affairs, exploitation, discrimination and domestic violence. Komunitas Perempuan Singkong Jaya has been established to carry out empowerment programs to overcome these problems. The purpose of this study is to identify the needs as well as the problems that hinder the implementation of the programs and seeks to find the solutions. This study employs descriptive qualitative approach to examine the implementation of the development programs which have been conducted by Komunitas Perempuan Singkong Jaya located in Desa Sukowilangun, Kec. Kalipare, Kab. Malang. Based on the findings, there are several problems in the implementation of development programs, including the lack of capital and facilities, packaging and marketing, as well as product license problems. Addressing these problems, some intervention programs have been conducted, including training and funding which have generated intended outputs. However, this study also found that the change in lifestyle of these women ex-migrant workers has resulted in their being reluctant to be involved in the development programs.
Co-Authors Anif Fatma Chawa Muhammad Nurdin Sutopo, Dhanny Septimawan Vidya Selasdini