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Fanny Soewignyo
Fakultas Ekonomi Dan Bisnis, Universitas Klabat, Airmadidi, Indonesia
Aerospace Engineering Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences

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EXPLORING THE NEXUS BETWEEN SERVICE QUALITY, PATIENT SATISFACTION, AND RECOMMENDATION INTENTIONS IN FAITH-BASED HOSPITAL SETTINGS Ayu Christa Pratiwi Inaray; Fanny Soewignyo; Elvis R Sumanti; Deske W Mandagi
EKUITAS (Jurnal Ekonomi dan Keuangan) Vol 8 No 3 (2024): September
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya(STIESIA) Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24034/j25485024.y2024.v8.i3.6527

Abstract

  More research is needed, particularly examining the connection between service quality and patient happiness in the setting of faith-based hospitals. This study seeks to fill this empirical void by investigating the correlation between service quality, patient satisfaction, and the intention to recommend a faith-based private hospital. An empirical study was carried out from October to November 2022, with a sample of 200 participants who underwent medical treatment at religiously affiliated facilities in Manado, North Sulawesi, Indonesia. The quantitative data were examined using structural equation modelling (SEM) using SmartPLS version 3.2. The results suggest that the quality of healthcare services has a favourable impact on consumer satisfaction. The intention to promote healthcare services is strongly influenced by patient satisfaction. Moreover, patient satisfaction completely mediates the association between healthcare service quality and recommendation intention. Furthermore, the study highlights reliability as the primary determinant in forecasting the quality of healthcare services. The findings enhance comprehension of the dynamics within faith-based hospital settings, guiding strategic initiatives to enhance healthcare delivery and patient outcomes.
Co-Authors Agita Prasetyowati Wibowo Ananda Yunifa Solang Ayu Christa Pratiwi Inaray Celine Natasha Sonda Chesiona Esteron Keintjem Christin Rindorindo Cleon Cleveland Vanderkley Cry Cinta Putri Anjel Deske W. Mandagi Elvis Ronald Sumanti Frandy Melvin Walean George Morris William Tangka Gloria Ngangi Hanna Gratia Kambey Jonathan Paul Sabatani Tani JUNIOR LAKAT Komalig, Steffani Poppy Kondoy, Elfira Ira Lelasari Sijabat Lovenia Marlien Sakul Merlien Mamarimbing Monica Angelicia Frisca Mende Natasya Simatupang Rut Ezer Wanda Shapely Ambalao Sheren Syalomitha Antou Silitonga, Argha Orion Sompotan, Iveny Junita Tonny Irianto Soewignyo Wilsen Grivin Mokodaser