Claim Missing Document
Check
Articles

Found 2 Documents
Search

Kualitas Pelayanan, Produk dan Harga Pengaruhnya Terhadap Kepuasan Konsumen Oberlian .; Maurits Sipahutar; Damaris Marpaung; Agus Sriyanto
Primanomics : Jurnal Ekonomi & Bisnis Vol. 21 No. 1 (2023): Jurnal Primanomics : Jurnal Ekonomi dan Bisnis
Publisher : Fakultas Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan Penelitian ini untuk megetahui pengaruh kualitas pelayanan dan kualitas produk pada kinerja perusahaan PT. TIO PRIMA yang bergerak dibidang logistik.Penelitian ini dilakukan pada PT. TIO PRIMA yang beralamat di jalan Narogong Kota Bekasi pada bulan Oktober 2021. Jumlah populasi sebanyak 150 pelanggan yang sering menggunakan jasa perusahaan, menggunakan Teknik Slovin pada df 95% atau alpha 0.05 didapat 99 sample. Data yang digunakan data primer dan sekunder,diperoleh dari kuesioner dan letratur-literatur. Untuk memastikan kelayakan data dilakukan uji-uji kualitas data dan uji asumsi klasik. Setelah pengujian dilanjutkan dengan analisa regresi berganda linier dengan bantuan SPSS untuk mengetahui hubungan dan pengaruh kualitas pelayanan, produk dan harga terhadap kepuasan konsumen.
Disclosure of CSR and ESG Information in Sustainability Accounting Reporting of Public Companies in Indonesia: A Literature Review Christine Dewi Nainggolan; Linda Lidyawati; Agus Sriyanto; Edison Sihombing; Liper Siregar
Journal of Innovative and Creativity Vol. 6 No. 1 (2026)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study reviews previous research on the disclosure of Corporate Social Responsibility (CSR) and Environmental, Social, and Governance (ESG) information in sustainability accounting reports of public companies in Indonesia. The main purpose of this paper is to summarize key discussions in the literature, identify commonly used theories and research methods, and highlight existing research gaps related to CSR and ESG disclosure practices. Materials and Methods. This study employs a literature review approach by collecting academic articles from national and international journals. The reviewed studies were published in reputable journals indexed in Scopus, Web of Science, and SINTA within the last ten years. Articles were selected based on their relevance to CSR disclosure, ESG disclosure, sustainability accounting, and public companies in Indonesia. The selected literature was systematically analyzed and classified based on research topics, theoretical frameworks, research methods, and key findings to identify overall patterns and research trends. Results. The review indicates a significant increase in CSR and ESG disclosure research in Indonesia over the past decade. Most studies apply legitimacy theory, stakeholder theory, and agency theory as the main theoretical foundations to explain corporate disclosure behavior. Quantitative approaches, particularly content analysis combined with regression or panel data analysis, dominate the research methods, while qualitative and mixed-method studies remain limited. Empirical findings generally suggest that CSR and ESG disclosure are positively associated with firm value, financial performance, and investor responses, although the quality and consistency of disclosures vary widely across companies and industries. Regulatory developments, such as mandatory sustainability reporting requirements, have encouraged broader disclosure practices; however, disclosure quality and standardization remain ongoing challenges. Conclusion. This review highlights several research gaps, including the limited use of integrated theoretical perspectives, insufficient attention to disclosure quality and assurance, and the lack of longitudinal and comparative studies. Future research is encouraged to explore the effectiveness of ESG disclosure, its real impact on corporate sustainability performance, and the role of institutional and regulatory factors in improving sustainability reporting practices in Indonesia.