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All Journal JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Jurnal Publik: Jurnal Ilmiah Bidang Ilmu Administrasi Negara JURSIMA Jurnal Dialektika Publik Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik International Journal of Law and Society International Journal of Social Science and Humanity Momentum Matrix: International Journal of Communication, Tourism, and Social Economic Trends SCIENTIA JOURNAL : Jurnal Ilmiah Mahasiswa International Journal of Social Welfare and Family Law Proceeding of The International Conference on Social Sciences and Humanities Innovation
Timbul Dompak
Unknown Affiliation
Humanities Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : International Journal of Social Welfare and Family Law

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The Role Of Digitalization In Enhancing Public Service Efficiency: Challenges And Opportunities In Managing Public Complaints Through E-Government In Indonesia Vita Aprilina; Timbul Dompak; Lubna Salsabila; Karol Teovani Lodan
International Journal of Social Welfare and Family Law Vol. 2 No. 1 (2025): International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v2i1.183

Abstract

The digitalization of public services improves efficiency, openness, and accessibility, particularly in the administration of public grievances. Information and communication technology facilitates effective, rapid, and responsive complaint resolution while safeguarding user data security. This strategy promotes public engagement using digital channels, including web applications, social media, and unified online complaint mechanisms. Nonetheless, issues such as the digital divide, technological proficiency, and infrastructure preparedness must be resolved. This study utilizes a literature review methodology, employing documentation methodologies and content analysis. The results indicate that the use of e-Government in Indonesia has markedly enhanced the efficiency, openness, and accountability of public services. The use of technology enhances the administration of public grievances in accordance with principles of good governance and current rules. However, issues with infrastructure, human resources, and community engagement remain. To optimize its beneficial effects, initiatives should concentrate on improving technology infrastructure, advancing human resource skills, and amplifying public awareness of the advantages of e-Government. These approaches intend to enhance the system's efficacy in providing high-quality and responsive public services.
The Free Trade Zone Policy : A Pathway to the Development of a Special Economic Zone in Batam City Betric Hasibuan; Lubna Salsabila; Timbul Dompak
International Journal of Social Welfare and Family Law Vol. 2 No. 3 (2025): Juli: International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v2i3.420

Abstract

Batam City is a national strategic area that has played a significant role in Indonesia's economic growth since the 1970s. Through its Free Trade Zone (FTZ) policy, Batam has successfully attracted significant investment and developed into an export-oriented trading center. However, the implementation of regional autonomy has created institutional dualism between the Batam City Government and the Batam Business Entity (BP Batam), resulting in overlapping authority, regulatory uncertainty, and a decline in regional economic competitiveness. This study aims to analyze regional development policy strategies that align with the vision of the Batam City Long-Term Regional Development Plan (RPJPD) 2025–2045. This study uses a descriptive qualitative approach with data collection techniques through document studies, secondary data, and interviews with key stakeholders. The results indicate that institutional restructuring is an urgent need to eliminate overlapping authority between the central and regional governments. In addition, harmonization of central and regional regulations, strengthening infrastructure, and improving the quality of human resources are strategic steps in Batam's transition from an FTZ to a Special Economic Zone (KEK). To achieve Batam's successful development in the future, inclusive multi-stakeholder collaboration and governance that adapts to global dynamics are needed. A policy strategy based on synergy, regulatory efficiency, and resource readiness is believed to be able to support the achievement of sustainable economic transformation in accordance with the region's long-term vision.
Co-Authors ANGEL PURWANTI Askarmin Betric Hasibuan Dedi Epriadi Dedi Epriadi Etika Khairina Febby Aulya Putri Ferdiansyah Ferdiansyah Herlin Putri Emilia Indah Maysa Amirtha Indri Anggi Simatupang Iranda Firiansyah Karol Teovani Lodan Krisman Hidayat Gea Lena, Lena Lenny Husna Lubna Salsabila Mariyo Mariyo Marta Yakin Niat Putri Harefa Mastiwi Putri Harefa Muhammad Rafi Juanda Nanda Dwi Angraeni Nur Assyafaah Seling Rahmawati Shelvia Arnie Putri Simatupang, Kristin Angelina Syamsiyah Adilah Daulay Topo Yudhoyono H Vernanda Handini Vita Aprilina Vivi Hayanti Yessi Juwita lestari Saragih