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All Journal Jurnal Pengabdian Mandiri Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Journal of Education Technology Information Social Sciences and Health Journal of Management Education Social Sciences Information and Religion
Ristiani Ristiani
Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta
Religion Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Neuroscience Nursing Public Health Social Sciences Other

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MENUMBUHKAN KEBIASAAN MENERAPKAN PROTOKOL KESEHATAN DALAM PENERBANGAN DAN MENAATI PERATURAN PEMERIKSAAN DI BANDAR UDARA Ristiani Ristiani; Gallis Nawang Ginusti; Andi Syaputra; Esti Nur Wakhidah; Faiz Albanna; Rosiana Ulfa
JURNAL PENGABDIAN MANDIRI Vol. 2 No. 1: Januari 2023
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kesadaran (awarness) akan pentingnya mematuhi protokol kesehatan, terutama saat melakukan perjalanan udara semestinya menjadi tanggung jawab masyarakat itu sendiri. Kesadaran ini perlu diupayakan dan mengharapkan kerja sama semua pihak agar dapat mewujudkan keamanan penerbangan. Tujuan dari pengabdian ini adalah untuk mengenalkan transportasi udara dan penerapan protokol kesehatan kepada anak usia dini agar anak-anak tersebut tumbuh menjadi manusia yang paham pentingnya penerapan protokol kesehatan serta keamanan dan keselamatan penerbangan, terutama di saat pandemi sedang berlangsung. Hasil pelaksanaan pengabdian kepada masyarakat yang dicapai yaitu telah dilakukannya sosialisasi penerapan protokol kesehatan dalam penerbangan kepada anak sekolah dasar di tiga Sekolah Dasar Negeri (SDN), yaitu SDN 01, SDN 50, dan SDN 80 yang berlokasi di Kabupaten Rejang Lebong Provinsi Bengkulu pada tanggal 14-18 Mei 2022 dengan harapan dapat memberikan pemahaman penerapan protokol kesehatan kepada anak-anak. Materi dalam bentuk poster disosialisasikan serta kemudian diserahterimakan kepada pihak sekolah.
Analysis of Passenger Satisfaction Level of Departure Terminal Facilities at Sam Ratulangi International Airport Manado Muzna Inna Din; Ristiani Ristiani
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 2, No 2 (2023): July 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v2i2.691

Abstract

The purpose of this research is to find out how the existing facilities are at Sam Ratulangi Manado International Airport Departure Terminal, to find out how the level of passenger satisfaction with the existing facilities at the Departure terminal at Sam Ratulangi International Airport Manado. The research method used in this study is a qualitative method and the type of research used is a case study and a quantitative method. The types of data used in this study are primary data including survey results using the CSI method regarding the level of satisfaction of passengers with departure terminal facilities, observation results and documentation results, and secondary data including articles, Decree of the Director General No. 77 of 2005, and documentation. The research is located at Sam Ratulangi International Airport Manado. The data analysis technique used includes the validity of qualitative data which consists of a credibility test, transferability test, dependability test, and confirmability test. Quantitative data validity test consisting of validity test and reliability test. And the data analysis used includes: data collection, data reduction, data presentation, conclusion drawing, and the Customer Satisfaction Index (CSI) method. From the results of the data conducted by researchers, this study resulted that the existing conditions of the departure terminal facilities at Sam Ratulangi Manado International Airport were fairly complete and had met service standards in accordance with Directorate General Decree No. 77 of 2005 concerning Technical Requirements for the Operation of Airport Engineering Facilities, it can be seen from the results of the data obtained and the results of observations that were examined by the researchers as well as the survey results obtained by the researchers that the level of passenger satisfaction with the Sam Ratulangi Airport Departure Terminal facilities in Manado.
Optimizing the Role of the Makassar Regional V Airport Authority Office on Supervision of Land-Side Facilities at Sultan Hasanuddin International Airport Makassar Alfriona Marta Madile; Ristiani Ristiani
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 2, No 2 (2023): July 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v2i2.692

Abstract

The Airport Authority has the authority to carry out and carry out supervision to ensure flight safety and service and can be expected to fulfill its duties as executor of regulation, supervision and control of the airport area both on the land side and on the air side in accordance with established procedures. One of the roles and/tasks of the Airport Authority in the Field of Airport Services and Operations is supervision of land-side facilities, which aim to support services and maintain safety and security on the airport landside. Supervision and control of airport authorities must be optimized so that service, security and aviation safety can be carried out. The research method used in this research is descriptive with a qualitative approach and the type of research is a case study. Qualitative in this study is a process that produces descriptive data in the form of written words from informants and/or objects studied or observed. So that in the research that has been carried out, the researcher describes how the results of optimizing supervision carried out by the airport authority office on the land side facilities at Sultan Hasanuddin Makassar International Airport, as well as the obstacles and how to solve them. The results of the study show that the optimization efforts related to personnel in the field of Airport Service and Operations (P2BU) can be said to be optimal because the airport inspector reacts according to the constraints faced. This is done by rearranging the time with the airport operator for inspection, then carrying out intensive communication with other airport inspector friends, by changing personnel and/or changing supervision times, as well as notes during the supervision process the replaced inspector must inform detail to the inspector on duty. The results of the supervision in the form of inspections, monitoring (monitoring) and surveillance (observation) are reported to the airport directorate, in the form of minutes and reports on the results of supervision. The obstacles faced by airport inspectors are in terms of conditions, equipment and budget when the supervision is carried out.
Security Examination Procedures in the New Normal Period and Performance of Aviation Security Officers at Morowali Airport, Central Sulawesi Province Moh Ikhlasul Amal; Ristiani Ristiani
JETISH: Journal of Education Technology Information Social Sciences and Health Vol 2, No 2 (2023): September 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetish.v2i2.923

Abstract

Aviation Security officers play an important role in carrying out inspections to maintain the security and safety of prospective passengers. In the initial interview with AVSEC officers at Morowali Airport, Central Sulawesi Province, changes in policy, especially in the New Normal Era, can affect the performance of AVSEC officers, apart from conducting security checks on passengers, AVSEC officers also direct passengers who have or are identified with symptoms of COVID-19 to checked separately and also carry out separate checks on passengers who carry sharp weapons or firearms that can threaten and endanger flight security and safety. With this additional performance, it can affect the performance of AVSEC officers, apart from conducting security checks, officers also conduct briefings for passengers. This study aims to find out the security inspection procedures during the new normal period at Morowali Airport, Central Sulawesi Province. And analyze the performance of Aviation Security (AVSEC) officers at Morowali Airport, Central Sulawesi Province. This study uses a qualitative approach with data collection techniques using observation methods, structured interviews, and documentation collected from relevant informants when the writer is in the field. The results of this study indicate that the inspection procedure in the era of adaptation to new habits is the same as the previous examination but there are additional checks or rules such as passengers must wear masks, maintain a minimum distance of 1 meter and examine health documents for passengers who will travel with the help of supporting equipment such as Walk Through Metal Detector, Hand Held Metal Detector, X-Ray Machine. And the performance of Aviation Security personnel at Morowali Airport is in accordance with the SOP set at Morowali Airport, Central Sulawesi.
Kepuasan Penumpang Terhadap Pelayanan Terminal Domestik di Bandar Udara Internasional Adi Soemarmo Boyolali Asyifa Nuris Istighfari; Ristiani Ristiani
Journal of Management Education Social Sciences Information and Religion Vol 1, No 2 (2024): September 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/mesir.v1i2.3124

Abstract

Penelitian ini bertujuan untuk mengetahui karakteristik penumpang, persepsi kepuasan pelayanan penumpang, dan untuk mengetahui perbedaan persepsi kepuasan pelayanan dilihat dari gender, usia, pendidikan, pendapatan dan pekerjaan penumpang. Penelitian ini dilakukan pada tanggal 1 Maret 2024 sampai 31 Maret 2024, di Bandar Udara Internasional Adi Soemarmo Boyolali. Penelitian dilakukan di bagian terminal domestik dengan menggunakan penyebaran kuesioner. Dalam penelitian ini kuesioner dibagikan kepada seluruh penumpang di Bandar Udara Internasional Adi Soemarmo Boyolali dengan sampel 100 responden. Teknik analisa yang digunakan yaitu uji normalitas, uji homogenitas, dan uji hipotesis. Karakteristik penumpang di Bandar Udara Internasional Adi Soemarmo Boyolali dilihat dari gender sebanyak 55% wanita, dilihat dari usia sebanyak 70% 21-40 tahun, dilihat dari pendidikan sebanyak 59% S1 atau sarjana, dilihat dari pendapatan sebanyak 44% pendapatan kurang dari 2 juta dan dilihat dari pekerjaan yaitu 37% sebagai pelajar atau mahasiswa.  Atribut pelayanan yang ada memilikii tingkat kepuasan dimana penumpang merasa puas dan tidak ada perbedaan persepsi kepuasan pelayanan yang dirasakan oleh penumpang.
Co-Authors Alfriona Marta Madile Andi Syaputra Asyifa Nuris Istighfari Esti Nur Wakhidah Faiz Albanna Moh Ikhlasul Amal Muzna Inna Din Nawang Ginusti, Gallis Pusaka, Semerdanta