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Analisis Penerapan Sistem Low Cost Carrier Terhadap Keputusan Pembelian Ulang Pada Maskapai Citilink Indonesia di Bandar Udara Internasional Achmad Yani Semarang Intan Mellisa Putri; Andi Syaputra
Jurnal Kewarganegaraan Vol 6 No 2 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (284.789 KB) | DOI: 10.31316/jk.v6i2.3248

Abstract

AbstrakLow Cost Carrier adalah maskapai penerbangan yang memberikan tarif lebih rendah namun dengan menghapus beberapa kenyamanan. Keputusan Pembelian Ulang merupakan salah satu faktor penting bagi perusahaan. Keputusan pembelian ulang terhadap suatu produk tersebut timbul karena konsumen merasa puas akan produk yang dibeli sebelumnya. Maskapai Citilink selalu berusaha memberikan fasilitas pelayanan yang baik dan memuaskan para penggunanya dengan harga yang ditawarkan. Metode penelitian ini menggunakan metode kuantitatif dengan teknik pengumpulan data menggunakan kuesioner serta membutuhkan sampel 105 responden yang dipilih menggunakan Non Probability Sampling dengan teknik Purposive Sampling. Hasil penelitian menunjukkan bahwa variabel Harga pada Sistem LCC (X) berpengaruh secara signifikan terhadap variabel Keputusan Pembelian Ulang (Y) sebesar 63,5% sisanya 36,5% variabel lain yang tidak diteliti.Kata Kunci: Low Cost Carrier, Keputusan Pembelian Ulang, Maskapai Citilink AbstractLow Cost Carrier is an offer by an airline that provides lower fares but eliminates some facilities for passenger comfort. The decision to repurchase is one of the important factors for the company. And the decision to repurchase a product arises if consumers are satisfied with the products they have bought before. With the prices offered, Citilink airlines always try to provide good service facilities and satisfy their passengers. This research method uses quantitative methods with data collection techniques using questionnaires and requires 105 respondents as samples, which were selected using Non Probability Sampling with Purposive Sampling techniques. And the results of the study indicate that the price variable in the LCC system (X) has a significant effect on the repeat purchase decision variable (Y) by 63.5% with the remaining 36.5% being other variables not examined.Keywords: Low Cost Carrier, Repurchase Decision, Citilink Airline
Analisis Pengaruh Kualitas Pelayanan In-Flight Service dan Harga Terhadap Minat Pembelian Ulang Tiket Pada Maskapai Batik Air di Bandar Udara Internasional Achmad Yani Semarang Muhammad Fahrio Hafizhi; Andi Syaputra
Jurnal Kewarganegaraan Vol 6 No 2 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (360.971 KB) | DOI: 10.31316/jk.v6i2.3249

Abstract

AbstrakPenelitian ini bermaksud untuk menganalisis antara variabel kualitas pelayanan dan harga terhadap minat pembelian ulang tiket pada maskapai Batik Air di Bandar Udara Internasional Achmad Yani Semarang. Jumlah sampel yang dilakukan dalam penelitian ini sebanyak 110 responden  yang dikumpulkan melalui penyebaran kuisioner yang disebarkan kepada penumpang yang melakukan perjalanan menggunakan maskapai Batik Air minimal dua kali. Metode yang digunakan dalam penelitian ini menggunakan metode kuantitatif. Pengujian hipotesis menggunakan uji regresi linear berganda, uji F, uji T yang bermaksud untuk mengetahui secara parsial dan simultan pengaruh variabel independen terhadap variabel dependen dengan tingkat kepercayaan α=0,05% . Hasil penelitian ini menunjukan bahwa kualitas pelayanan dan harga berpengaruh terhadap minat pembelian ulang tiket pada maskapai Batik AirKata Kunci: Kualitas Pelayanan, Pembelian Ulang, dan Maskapai Batik Air AbstractThis study aims to analyze the service quality and price variables on the intention to repurchase tickets on Batik Air airline at Achmad Yani International Airport, Semarang. The number of samples in this study were 110 respondents which were collected through the distributed of questionnaires given to passengers who traveled using Batik Air airline at least twice. The method used in this study is a quantitative method and hypothesis testing using multiple linear regression test, F test, T test which aims to determine partially and simultaneously the effect of the independent variable on the dependent variable with a confidance level of = 0,05%. The results of this study also show that the quality of servece and price affect the intention to repurchase tickets on Batik Air airline.Keyword: service quality, purchase ticket and Batik Air airline
Pengaruh Kualitas Pelayanan dan Harga pada Saat Pandemi terhadap Kepuasan Pelanggan Maskapai Garuda Indonesia di Bandar Udara Internasional Ahmad Yani Semarang Ester Ulandari; Andi Syaputra
Jurnal Kewarganegaraan Vol 6 No 2 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (290.137 KB) | DOI: 10.31316/jk.v6i2.3294

Abstract

AbstrakKualitas pelayanan merupakan kegiatan utama yang dilakukan oleh Garuda Indonesia di ditengah terjadinya perang harga yang dilakukan oleh maskapai lain. Maka Garuda Indonesia selalu berusaha meningkatkan kualitas pelayanan mulai dari pre journey hingga post journey untuk kenyamanan penumpang.Mulai saat pemesanan tiket, boarding, check-in, di atas pesawat, hingga sampai tempat tujuan.Untuk menjaga kualitas pelayanan ini, sebulan sekali dilakukan evaluasi dan kontrol sesuai dengan unit masing-masing. Pelayanan yang baik akan sangat berdampak positif bagi citra perusahaan dimata konsumen sehingga kepuasan konsumen harus menjadi tujuan utama dari setiap pelayanan yang diberikan oleh perusahaan. Salah satu faktor yang dapat memenuhi harapan pelanggan adalah kesesuaian antara pelayanan yang diberikan dengan harga yang ditetapkan. Pelayanan yang sesuai akan sangat mempengaruhi penilaian pelanggan terhadap suatu perusahaan. Selain itu faktor harga pun menjadi penentu berjalannya suatu bisnis. Metode penelitian ini menggunakan metode kuantitatif dengan teknik pengumpulan data observasi, kuesioner dan dokumentasi serta membutuhkan sampel 80 responden yang dipilih menggunakan Non Probability Sampling dengan metode Purposive Sampling. Hasil penelitian menunjukkan bahwa variabel Kualitas Pelayanan dan Harga pada saat pandemi (X) berpengaruh secara signifikan terhadap variabel Kepuasan Pelanggan (Y) sebesar 87,0% dan sisanya 13% dipengaruhi oleh variabel lain.Kata Kunci: Kualitas Pelayanan, Harga, Kepuasan Penumpang, Garuda Indonesia AbstractService quality is the main activity carried out by Garuda Indonesia in the midst of price wars carried out by other airlines. So Garuda Indonesia always tries to improve the quality of service from pre journey to post journey for passenger comfort. Starting from booking tickets, boarding, check-in, on board the plane, to arriving at the destination. To maintain the quality of this service, evaluation and evaluation is carried out once a month. control according to the respective unit. Good service will have a very positive impact on the company's image in the eyes of consumers so that customer satisfaction must be the main goal of every service provided by the company. One of the factors that can meet customer expectations is the suitability between the services provided and the price set. Appropriate service will greatly affect customer assessment of a company. In addition, the price factor is also a determinant of the running of a business. This research method uses quantitative methods with data collection techniques of observation, questionnaires and documentation and requires a sample of 80 respondents who were selected using Non Probability Sampling with the Purposive Sampling method. The results showed that the variables of Service Quality and Price during the pandemic (X) had a significant effect on the Customer Satisfaction variable (Y) of 87.0% and the remaining 13% was influenced by other variables.Keywords: Service Quality, Price, Customer Satisfaction, Garuda Indonesia
Analisis Kesiapan Petugas PT. Gapura Angkasa dalam Upaya Peningkatan Keamanan dan Keselamatan Penerbangan di Bandar Udara Internasional Husein Sastranegara Bandung Muhamad Syahrur Ramadhan Al-Firdaus; Andi Syaputra
Jurnal Kewarganegaraan Vol 6 No 2 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (280.766 KB) | DOI: 10.31316/jk.v6i2.3501

Abstract

AbstrakPenelitian ini menggambarkan tentang bagaimana kesiapan petugas PT. Gapura Angkasa dalam menjaga keamanan, keselamatan, serta kelancaran pengoperasian penerbangaan di Bandar Udara Internasional Husein Sastranegara Bandung yang sebenarnya, secara rinci, lengkap, dan sesuai dengan fakta, kondisi, serta data yang ada. Tujuan dari penelitian ini adalah untuk mengetahui sudah sejauh mana kesiapan petugas dan fasilitas/peralatan pendukung PT. Gapura Angkasa dalam menjaga keamanan, keselamatan, serta kelancaran pengoperasian penerbangaan di Bandar Udara Internasional Husein Sastranegara Bandung. Penelitian ini menggunakan metode kualitatif deskriptif yang ditambah dengan metode pengambilan data kuesioner untuk memperkuat validasi dan keabsahan data. Data pada penelitian ini diperoleh melalui wawancara, observasi, kuesioner, dan dokumentasi. Proses analisis data menggunakan model yang dikemukakan oleh Miles dan Huberman. Prosedur pengujian keabsahan data dilakukan dengan triangulasi. Penelitian ini dilaksanakan selama satu bulan mulai dari tanggal 19 Oktober hingga 19 November 2021. Penelitian ini dilakukan di PT. Gapura Angkasa cabang Bandar Udara Internasional Husein Sastranegara Bandung. Hasil penelitian menunjukan bahwa petugas PT. Gapura Angkasa telah memiliki kesiapan dalam menjaga keamanan, keselamatan, serta kelancaran operasional penerbangaan di Bandar Udara Internasional Husein Sastranegara Bandung. Kesimpulan yang didapatkan pada penelitian ini adalah petugas dan fasilitas/peralatan pendukung PT. Gapura Angkasa telah memiliki kesiapan dalam menjaga keamanan, keselamatan, serta kelancaran operasional penerbangaan sesuai dengan standar yang telah ditetapkan.Kata Kunci: Kesiapan, PT. Gapura Angkasa, Keamanan, Keselamatan AbstractThis study describes how the readiness of PT. Gapura Angkasa in maintaining security, safety, and smooth flight operations at Bandung's Husein Sastranegara International Airport in detail, complete, and in accordance with the facts, conditions, and existing data. The purpose of this study was to determine how far the readiness of officers and facilities/supporting equipment for PT. Gapura Angkasa in maintaining security, safety, and smooth flight operations at Bandung's Husein Sastranegara International Airport. This study uses a descriptive qualitative method coupled with a questionnaire data collection method to strengthen the validation of the data. The data in this study were obtained through interviews, observations, questionnaires, and documentation. The data analysis process uses the model proposed by Miles and Huberman. The procedure for testing the validity of the data is done by triangulation. This research was conducted for one month starting from 19 October to 19 November 2021. This research was conducted at PT. Gapura Angkasa branch of Husein Sastranegara International Airport Bandung. The results showed that the officers of PT. Gapura Angkasa is prepared to maintain security, safety, and smooth flight operations at Bandung's Husein Sastranegara International Airport. The conclusion obtained in this study is the officers and facilities/equipment supporting PT. Gapura Angkasa is prepared to maintain security, safety, and smooth flight operations in accordance with established standards.Keywords: Readiness, PT. Gapura Angkasa, Security, Safety
MENUMBUHKAN KEBIASAAN MENERAPKAN PROTOKOL KESEHATAN DALAM PENERBANGAN DAN MENAATI PERATURAN PEMERIKSAAN DI BANDAR UDARA Ristiani Ristiani; Gallis Nawang Ginusti; Andi Syaputra; Esti Nur Wakhidah; Faiz Albanna; Rosiana Ulfa
JURNAL PENGABDIAN MANDIRI Vol. 2 No. 1: Januari 2023
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kesadaran (awarness) akan pentingnya mematuhi protokol kesehatan, terutama saat melakukan perjalanan udara semestinya menjadi tanggung jawab masyarakat itu sendiri. Kesadaran ini perlu diupayakan dan mengharapkan kerja sama semua pihak agar dapat mewujudkan keamanan penerbangan. Tujuan dari pengabdian ini adalah untuk mengenalkan transportasi udara dan penerapan protokol kesehatan kepada anak usia dini agar anak-anak tersebut tumbuh menjadi manusia yang paham pentingnya penerapan protokol kesehatan serta keamanan dan keselamatan penerbangan, terutama di saat pandemi sedang berlangsung. Hasil pelaksanaan pengabdian kepada masyarakat yang dicapai yaitu telah dilakukannya sosialisasi penerapan protokol kesehatan dalam penerbangan kepada anak sekolah dasar di tiga Sekolah Dasar Negeri (SDN), yaitu SDN 01, SDN 50, dan SDN 80 yang berlokasi di Kabupaten Rejang Lebong Provinsi Bengkulu pada tanggal 14-18 Mei 2022 dengan harapan dapat memberikan pemahaman penerapan protokol kesehatan kepada anak-anak. Materi dalam bentuk poster disosialisasikan serta kemudian diserahterimakan kepada pihak sekolah.
Analysis of Extrinsic Rewards on Work Motivation in the Apron Movement Control (AMC) Unit at Adi Soemarmo Boyolali International Airport Heni Setyowati; Andi Syaputra
JETISH: Journal of Education Technology Information Social Sciences and Health Vol 2, No 1 (2023): March 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetish.v2i1.358

Abstract

This research is a qualitative research that aims to analyze extrinsic rewards on work motivation in the apron movement control unit at Adi Soemarmo Boyolali Airport. Extrinsic Rewards are tangible rewards that come from outside the person himself, can be financial, such as salaries, bonuses, benefits, and can be non-financial, such as promotions. Work motivation is a state or energy that drives employees who are ordered or given assignments to achieve organizational goals. (Apron Movement Control/AMC) is an airport employee who has a license or qualification to carry out law enforcement, traffic security on the apron and aircraft parking supervision. This study took 4 respondents consisting of 2 senior employees and 2 junior employees. Methods of data collection using observation (observation), interviews and documentation. Analysis of research data is descriptive. The results of this study indicate that extrinsic rewards can increase employee motivation in the AMC unit and the rewards given by the company have been implemented properly.
The Role of Natural Ability and Characteristics of Aviation Security Employees in Implementing Standard Operating Procedures at Lombok International Airport Yusuf Andi Dwi Satriya; Andi Syaputra
QISTINA: Jurnal Multidisiplin Indonesia Vol 2, No 1 (2023): June 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/qistina.v2i1.455

Abstract

Security in general is always considered as a guarantee of safety. When there is a problem in a place, it is none other than the security or security forces in that place, like at an airport, security issues are handled by Aviation Security officers. The importance of the natural abilities and characteristics of Aviation Security employees greatly influences the smooth implementation of standard operating procedures which one day will be needed when unexpected problems occur and not only for problems but the natural abilities and characteristics of Aviation Security employees play an important role for the comfort of the services provided for passengers or users of the airport. The purpose of this research is to find out the role of the natural abilities of individual Aviation Security employees in implementing Standard Operating Procedures and the role of the Characteristics of Aviation Security employees in implementing SOPs. This study uses a qualitative method of sampling purposively and snowball, triangulation research technique. The results of Intellectual avation security research in implementing standard operating procedures as research has carried out show that the potential possessed by Aviation Security employees is very influential in providing services to users of aviation services, members or Aviation Security personnel who have intellectual abilities such as having smart minds can carry out security and safety at the airport as best as possible, can detect the movements of a person, be it a flight service user or an employee at the Lombok International airport. Aviation Security personnel must have the courage to take decisive action in dealing with unruly passangers or service users who do not comply with applicable regulations for the safety of service users at the airport and on the basis of operational standards that apply at Lombok International Airport.
Analysis of the Effect of Work Pressure and Work Stress on Job Satisfaction of PT. Avia Citra Dirgantara Abdul Rachman Saleh Airport Malang Nadha Asmara Tri Kartika Sary; Andi Syaputra
QISTINA: Jurnal Multidisiplin Indonesia Vol 2, No 1 (2023): June 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/qistina.v2i1.494

Abstract

Job satisfaction is an expression of employee satisfaction regarding how the work they do can benefit both themselves and the company. So every company is expected to pay attention to the level of job satisfaction experienced by its employees by paying attention to what factors can affect the level of job satisfaction. This study aims to determine how the effect of work pressure and work stress on job satisfaction of employees of PT. Avia Citra Dirgantara Abdul Rachman Saleh Airport Malang. This study uses a quantitative method with a research instrument using a questionnaire or questionnaire distributed to all employees of PT. Avia Citra Dirgantara Abdul Rachman Saleh Airport Malang. The data analysis used was multiple linear regression analysis, partial test (T-Test), simultaneous test (F-Test), and test of the coefficient of determination which was processed using SPSS for windows relase version 25. The results showed that there was a significant influence between work pressure on job satisfaction and there is no significant effect between work stress on job satisfaction of employees of PT. Avia Citra Dirgatara Abdul Rachman Saleh Airport Malang. This shows that the variables of work pressure and work stress are able to explain the job satisfaction variable of 26.7%, where the difference of 73.3% is explained by other variables not tested in this study.
Impact Analysis of VVIP and VIP Flight Activities on the Smoothness of Commercial Flights at Bali's I Gusti Ngurah Rai International Airport Dewa Wahyu Satria Pemayun; Andi Syaputra
JETISH: Journal of Education Technology Information Social Sciences and Health Vol 2, No 2 (2023): September 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetish.v2i2.924

Abstract

I Gusti Ngurah Rai International Airport is an airport for several purposes, from the needs of VVIP and VIP guests to commercial needs. Some of these types of flights certainly have differences, VVIP and VIP flights are a priority at the airport. Disruption to the smooth operation of commercial flights, which was partly caused by VVIP and VIP guests coming and going to the island of Bali through I Gusti Ngurah Rai airport. This study uses inductive/qualitative data analysis. The method used for this research is the method of documentation, observation, and interviews with Airport Operation Landside and Terminal officers. This research was conducted for 2 months, starting from 01 November 2022 to 31 December 2022 at the Airport Operation Landside and Terminal unit. The results of the research conducted can be concluded that VVIP (Very Very Important Person) and VIP (Very Important Person) flight activities at I Gusti Ngurah Rai International Airport in Bali greatly affect commercial flight activities, causing commercial flights to be temporarily stopped or flight schedules changed. , and the airport has prepared for handling in such a way as to reduce the impact caused by VVIP flights on commercial flights.
The Effect of Work Discipline and Motivation on Employee Performance at the Airport Operation Landside and Terminal Unit at I Gusti Ngurah Rai International Airport Bali Muhammad Habib Al-Furqon; Andi Syaputra
JETISH: Journal of Education Technology Information Social Sciences and Health Vol 2, No 2 (2023): September 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetish.v2i2.702

Abstract

Factors that influence to improve employee performance include work discipline and motivation. Where work discipline is an attitude of respect, respect, obedience, and obey the applicable regulations. While motivation is an attempt to influence the people he leads to be able to carry out the desired work, in accordance with certain goals that have been set beforehand. The purpose of this research is to find out whether work discipline has an effect on employee performance, whether motivation has an effect on employees and whether work discipline and motivation have an effect on employee performance. This study uses quantitative methods using several data analysis techniques including instrument testing, hypothesis testing, multiple linear regression testing, coefficient of determination test, t test, and f test. The research was conducted at I Gusti Ngurah Rai International Airport in Bali from November to December 2022. The sampling technique used in this study was non-probability sampling with a saturated sampling technique. Where the sample in this study were employees at the Airport Operation Landside And Terminal (AOLT) unit at I Gusti Ngurah Rai International Airport Bali, totaling 52 people. The data collection method used in this study was by distributing questionnaires to respondents from the Airport Operation Landside And Terminal (AOLT) unit at I Gusti Ngurah Rai International Airport in Bali. The research results concluded that; first, the work discipline variable has an effect on employee performance variables as evidenced by the Tcount value of the work discipline variable which is greater than Ttable 6.197 2.018 and a sig value of 0.000 0.05; secondly, motivational variables affect employee performance variables as evidenced by the Tcount value of the motivational variable which is greater than Ttable 3.376 2.018 and a sig value of 0.002 0.05; third, work discipline and motivation simultaneously affect employee performance as evidenced by Fcount being greater than Ftable, namely 95.71 3.21; fourth, it is known that the R Square is 0.820, meaning that work discipline and motivation affect employee performance by 82%.
Co-Authors Baiq Husnatul Karunia Christian Lydia Sihaloho Dewa Wahyu Satria Pemayun Ester Ulandari Esti Nur Wakhidah Faiz Albanna Heni Setyowati Intan Mellisa Putri Muhamad Rizqi Fahrudin Muhamad Syahrur Ramadhan Al-Firdaus Muhammad Fahrio Hafizhi Muhammad Habib Al-Furqon Nadha Asmara Tri Kartika Sary Nawang Ginusti, Gallis Nur Indah Afriani Pusaka, Semerdanta Ristiani Ristiani Tiyan Aisyiyah Saputri Tomy Wahyudi Yusuf Andi Dwi Satriya