Garuda - Garba Rujukan Digital

Sistem Modus dan Transitivitas pada Passanger Boarding Announcement Gallis Nawang Ginusti
Jurnal Manajemen Dirgantara Vol 13 No 1 (2020): Jurnal Manajemen Dirgantara, juli 2020
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (341.73 KB)

Menyediakan informasi terkait pelayanan pra-keberangkatan penerbangan, dalam hal ini boardingannouncement, merupakan salah satu bentuk pelayanan operasional suatu bandar udara (airport operation) yang ditangani oleh Unit Informasi bandar udara. Penelitian ini merupakan suatu pendekatan Systemic Functional Grammar yang bertujuan untuk mendeskripsikan teks passenger boarding announcement yang secara spesifik akan dilihat dari fungsi interpersonal dan ideasional. Metode penelitian ini adalah deskriptif kualitatif yang bertujuan untuk menjelaskan fenomena kebahasaan. Data dalam penelitian ini berupa teks pengumuman di bandara boarding announcement dengan menggunakan pendekatan Sytemic Functional Grammar yang ditinjau dari fungsi interpersonal dan ideasional. Temuan dari penelitian dengan pendekatan Systemic Functional Grammar (SFG) ini menunjukkan bahwa penyampaian informasi pada boarding announcement memiliki dua tipe Modus kalimat, yaitu Deklaratif dan Imperatif/Instruksi. Sistem transitivitas pada informasi-informasi yang disampaikan dalam boarding announcement direpresentasikan dalam 3 jenis proses yaitu: i) proses Material yang diidentifikasikan dengan penggunaan kata „board‟, „wait‟, „start‟, „use‟, „interfere‟, „ask‟, „thank‟, „allow‟, dan „wish‟ ii) proses Verbal melalui kata „inform‟, dan iii). Proses Relasional yang ditunjukkan melalui penggunaan linking verbs. Sirkumstansi yang digunakan untuk memperjelas informasi dan instruksi yang diberikan mencakup keterangan waktu, tempat, alasan, tujuan, hal terkait, dan kesertaan.

Pengaruh Kualitas Pelayanan Unit Informasi Terhadap Kepuasan Penumpang Bandar Udara Komodo Labuan Bajo Kharisma Yunita Prastika; Gallis Nawang Ginusti
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

AbstrakBandar Udara Komodo Labuan Bajo merupakan gerbang para wisatawan yang ingin berkunjung di wilayah Manggarai. Untuk memberikan kepuasan kepada penumpang, Unit Penyelenggara Bandar Udara Komodo Labuan Bajo perlu mengadakan pengkajian secara berkala untuk memperbaiki kualitas pelayanan unit informasi serta untuk mengetahui penilaian penumpang atau pengunjung terhadap terhadap kualitas pelayanan unit informasi yang ada di Bandar Udara Komodo Labuan bajo. Penelitian ini menggunakan metode Kuantitatif,serta menggunakan nonprobability sampling dengan purposive sampling dan menggunakan bantuan IBM SPSS Statistic 21 For Windows. Sampel dalam penelitian ini diambil dari seluruh pengunjung atau penumpang yang pernah menggunakan pelayanan unit informasi dengan kriteria minimal 2 kali serta berusia minimal 17 tahun. Penelitian ini menggunakan 75 responden. Penyebaran kuesioner dilakukan secara offline pada ruang tunggu Bandar Udara Komodo Labuan Bajo dan secara online menggunakan google form. Hasil penelitian ini menunjukkan bahwa nilai mean atau rata-rata jawaban responden atas pernyataan dalam penelitian ini masuk dalam kategori â€œtinggi atau baik atau puasâ€ dengan nilai mean variabel X sebesar 4,085 dan variabel Y sebesar 4,119. Dan menunjukkan bahwa kualitas pelayanan unit informasi berpengaruh secara signifikan terhadap kepuasan penumpang yang dibuktikan dengan nilai Constant (a) sebesar 1,778 dan koefisien regresi sebesar 0,547 serta nilai t hitung sebesar 13,460 > t tabel sebesar 1,996 dengan signifikansi 0,000 < 0,05. Serta kualitas pelayanan unit informasi berpengaruh terhadap kepuasan penumpang sebesar 71,3% dan sisanya dipengaruhi oleh variabel lain yang tidak terdapat dalam penelitian ini.Kata Kunci : Kualitas Pelayanan Unit Informasi, Penumpang, Bandar Udara Komodo Labuan BajoÂ AbstractKomodo Labuan Bajo Airport is a gateway for tourists, who want to visit the Manggarai area. To provide satisfaction to passengers, the Komodo Labuan Bajo Airport operation unit needs to conduct periodic reviews to improve the service quality of the information unit and to find out the passenger or visitor assessment of the service quality of the information unit at Komodo Labuan Bajo Airport. This research uses a quantitative and uses non-probablity sampling and purposive sampling and method using IBM SPSS Statistics 21 For Windows. Sample in this research was taken from all visitors or passengers who used the information unit service at minimum 2 times and at least 17 years old totaling 75 respondents. Distribution of the questionnaires was offline at the Komodo Labuan Bajo Airport waiting room and online using the google form. The results of this research show that the mean or average value of respondents answers to the statements in this research in the â€œhigh or good or satisfiedâ€ category with the mean value of the X variable is 4,085 and Y variable is 4,119. And indicate that the service quality of the information unit has a significant effect on passengers satisfaction as evidenced by the Constant (a) value of 1,778 and regression coefficient of 0,547 and t arithmetic value of 13,460 > t table of 1,996 with a significance of 0,000 < 0,05. And the service quality of the information unit affects passenger satisfaction is 71,3% and the rest is influenced by other variables not included in this research.Keywords :Â Information Unit Service Quality, Passengers, Komodo Labuan Bajo Airport

Pengaruh Penanganan Bagasi Terhadap Kepuasan Penumpang Maskapai Citilink Oleh PT. Gapura Angkasa Di Bandar Internasional Juanda Surabaya Inneke Febryana Disastra; Gallis Nawang Ginusti
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

AbstrakPesawat udara merupakan alat transportasi yang efektif dan efisien untuk sebuah perjalanan yang memiliki jarak yang jauh. Saat sebagian besar penumpang membawa barang-barang, dimana barang-barang ini akan dimasukkan dalam sebuah bagasi. Untuk meminimalisir terjadinya kerusakan bagasi maka perusahaan akan memberikan penanganan yang terbaik sesuai prosedur. Penanganan bagasi yang dilakukan suatu maskapai akan berdampak pada kepuasan penumpang, kepuasan penumpang merupakan perasaan senang atau puas terhadap pelayanan yang diberikan petugas. Tujuan penelitian ini untuk mengetahui bagaimana penanganan bagasi terhadap kepuasan penumpang di bandar udara Internasional Juanda. Desain penelitian ini merupakan studi kuantitatif yang menggunakan populasi dan sampel dengan tujuan untuk menguji hipotesis yang telah ditetapkan kepada penumpang Citilink di Bandar Udara Internasional Juanda Surabaya. Teknik pengambilan sampel pada penelitian ini menggunakan tekniknon probability sampling dengan purposive sampling . Teknik yang digunakan untuk mengumpulkan data dalam penelitian ini menggunakan kuesioner, dan data dianalisis dengan menggunakan Uji Regresi Linier Sederhana, Uji t (parsial), Koefisien Determinasi (R 2 ). Hasil penelitian menunjukkan bahwa penanganan bagasi berpengaruh signifikan terhadap kepuasan penumpang di Bandar Udara Internasional Juanda Surabaya dengan hasil yang diperoleh 14,843 > 1,985. Dengan hasil koefisien kolerasi sebesar 0,692 dan koefisien determinasi sebesar 69,2% dengan selebihnya 30,8% dipengaruhi oleh faktor lain yang tidak diteliti oleh peneliti.Kata kunci: penanganan bagasi, kepuasan penumpangÂ AbstrakAirplanes are an effective and efficient means of transportation for a trip that has a long distance. When traveling, most passengers carry luggage, where these items will be included in a luggage. To minimize the occurrence of baggage damage, the company will provide the best handling according to the procedure. Handling baggage carried out by an airline will have an impact on passenger satisfaction, passenger satisfaction is a feeling of pleasure or satisfaction with the services provided by officers. The purpose of this study was to determine how the effect of baggage handling on passenger satisfaction at Juanda International Airport. The design of this research is a quantitative study that uses a population and a sample with the aim of testing the hypothesis that has been assigned to Citilink passengers at Juanda International Airport, Surabaya. The sampling technique in this study used a non-probability sampling technique with purposive sampling. The technique used to collect data in this study used a questionnaire, and the data were analyzed using the Simple Linear Regression Test, t-test (partial), Coefficient of Determination (R2). Hasil penelitian menunjukkan bahwa penanganan bagasi berpengaruh signifikan terhadap kepuasan penumpang di Bandara Internasional Juanda Surabaya dengan hasil diperoleh nilai t_hitung 14,843 > t_tabel 1,985. Dengan hasil koefisien korelasi sebesar 0,692 dan koefisien determinasi sebesar 69,2% dengan sisanya 30,8% dipengaruhi oleh faktor lain yang tidak diteliti oleh peneliti.Kata kunci: penanganan bagasi, kepuasan penumpang

Persepsi Penumpang Terhadap Kualitas Layanan Pemeriksaan Selama Masa Pandemi Covid-19 Di Bandar Udara Internasional Adi Sutjipto Yogyakarta Yulia Yekti Prihananti; Gallis Nawang Ginusti
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

AbstrakSejak tahun 2019 akhir, dunia pertama kalinya mencatat virus varian baruÂ yaitu coronavirus disease (Covid-19) yang menjadi pandemi di berbagai penjuru negara. Sesuai Surat Edaran Nomor 16 Tahun 2021 tentang ketentuan perjalanan orang dalam negeri pada masa pandemi Covid-19 bahwa pelaku perjalanan transportasi udara dari dan ke Pulau Jawa dan Pulau Bali wajib menunjukkan hasil negatif tes PCR yang sampelnya diambil dalam kurun waktu maksimal 2 x 24 jam sebelum keberangkatan dan wajib menunjukkan kartu vaksin (minimal vaksin dosis pertama). Hal ini merupakan tantangan baru bagi pihak bandar udara untuk menerapkan layanan yang berbeda dan fasilitas tambahan untuk memenuhi kebutuhan penumpang serta agar dapat meminimalkan penyebaran virus Covid-19 di bandar udara.Tujuan dari penelitian ini untuk mengetahui persepsi penumpang terhadap kualitas layanan pemeriksaan selama masa pandemi covid-19. Layanan pemeriksaan yang menjadi fokus utama pada penelitian adalah fasilitas penambahan baru yang menjadi persyaratan baru bagi penumpang pesawat udara seperti ketersediaan hand sanitizer, petugas yang mengenakan APD lengkap dan fasilitas lain yang menjadi persyaratan tambahan di Bandar Udara Adisutjipto. Penelitian ini menggunakan metode kuantitatif dengan pendekatan deskriptif untuk mengetahui nilai variabel secara mandiri tanpa membuat perbandingan atau menghubungkan dengan variabel lain. Hasil penelitian menunjukkan bahwa penumpang memberikan penilaian yang baik terhadap kualitas layanan pemeriksaan yaitu dimensi bukti fisik sebesar 3,56, dimensi kehandalan sebesar 3,50, dimensi daya tanggap sebesar 3,67 ,dimensi jaminan sebesar 3,54 dan dimensi empati sebesar 3,63 .Kata kunci: Persepsi, Penumpang, Kualitas Layanan, Covid-19, AdisutjiptoÂ AbstractSince late 2019, the world has recorded for the first time a new variant of the virus, namely coronavirus disease (Covid-19) which has become a pandemic in various countries. In accordance with Circular Letter Number 16 of 2021 concerning the provisions for travel for domestic people during the Covid-19 pandemic, air transportation travel agents from and to the island of Java and Bali are required to show a negative PCR test result whose sample is taken within a maximum period of 2 x 24 hours before departure and must show a vaccine card (at least the first dose of vaccine). This is a new challenge for the airport to implement different services and additional facilities to meet the needs of passengers and in order to minimize the spread of the Covid-19 virus at the airport. -19. The inspection service that is the main focus of the research is the new addition of facilities which are new requirements for aircraft passengers, such as the availability of hand sanitizers, officers wearing complete PPE and other facilities that are additional requirements at Adisutjipto Airport. This study uses a quantitative method with a descriptive approach to determine the value of a variable independently without making comparisons or connecting with other variables. The results showed that passengers gave a good assessment of the quality of inspection services, namely the physical evidence dimension of 3.56, the reliability dimension of 3.50, the responsiveness dimension of 3.67, the assurance dimension of 3.54 and the empathy dimension of 3.63.Keywords: Perception, Passengers, Service Quality, Covid-19, Adisutjipto Airport

MENUMBUHKAN KEBIASAAN MENERAPKAN PROTOKOL KESEHATAN DALAM PENERBANGAN DAN MENAATI PERATURAN PEMERIKSAAN DI BANDAR UDARA Ristiani Ristiani; Gallis Nawang Ginusti; Andi Syaputra; Esti Nur Wakhidah; Faiz Albanna; Rosiana Ulfa
JURNAL PENGABDIAN MANDIRI Vol. 2 No. 1: Januari 2023
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Kesadaran (awarness) akan pentingnya mematuhi protokol kesehatan, terutama saat melakukan perjalanan udara semestinya menjadi tanggung jawab masyarakat itu sendiri. Kesadaran ini perlu diupayakan dan mengharapkan kerja sama semua pihak agar dapat mewujudkan keamanan penerbangan. Tujuan dari pengabdian ini adalah untuk mengenalkan transportasi udara dan penerapan protokol kesehatan kepada anak usia dini agar anak-anak tersebut tumbuh menjadi manusia yang paham pentingnya penerapan protokol kesehatan serta keamanan dan keselamatan penerbangan, terutama di saat pandemi sedang berlangsung. Hasil pelaksanaan pengabdian kepada masyarakat yang dicapai yaitu telah dilakukannya sosialisasi penerapan protokol kesehatan dalam penerbangan kepada anak sekolah dasar di tiga Sekolah Dasar Negeri (SDN), yaitu SDN 01, SDN 50, dan SDN 80 yang berlokasi di Kabupaten Rejang Lebong Provinsi Bengkulu pada tanggal 14-18 Mei 2022 dengan harapan dapat memberikan pemahaman penerapan protokol kesehatan kepada anak-anak. Materi dalam bentuk poster disosialisasikan serta kemudian diserahterimakan kepada pihak sekolah.

The Implementation of Digital Technology in Online Project-Based Learning during Pandemic: EFL Students’ Perspectives Gallis Nawang Ginusti
J-SHMIC : Journal of English for Academic Vol. 10 No. 1 (2023): J-SHMIC: Journal of English for Academic
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jshmic.2023.vol10(1).10220

Integrating technology and digital media into project-based learning (PBL) is the best strategy for addressing the challenges of the English classroom in the digital age as well as providing an online learning alternative during the Covid-19 pandemic. This is a case study that investigates the utilization of technology in PBL and the benefits and drawbacks experienced by students. To conduct the case study, open-ended questionnaires were distributed to 118 students to get a wide range of perspectives on the implementation. The findings indicated that a numerous digital technology and tools were used to succeed in PBL learning ranging from LMS, video conferencing platforms, virtual whiteboard apps, chat and messaging, messaging and collaboration apps, Web 2.0, word processing, presentation software, graphic design or drawing tools, and photo editors. They concurred that the technology-mediated PBL was beneficial because it facilitated remote learning, offered online discussion/collaboration and feedback, was accessible and flexible, encourage creativity and allowed students to explore new knowledge as well as knowledge to produce a digital product, and also enhanced technological literacy. However, there were still significant obstacles existed especially the issues of internet connectivity and technology operation. In addition, they also had difficulties in articulating ideas using the technology and managing their time to complete the project.

Analisis Informasi Status Keberangkatan Penerbangan Oleh Unit Customer Service PT. Angkasa Pura II Bandar Udara Internasional Husein Sastranegara Bandung La ode Putra Batara; Gallis Nawang Ginusti
Student Research Journal Vol. 1 No. 3 (2023): Juni : Student Research Journal
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/srjyappi.v1i3.324

Process of providing information unit Customer Service Husein Sastranegara International Airport experienced a discrepancy in flight status information between FIDS and AAS at the departure untill passengers were confused because they received different information from each of the information facilities. Purpose this study is determine process of services provided, constraints, and efforts in the process of information services provided. This research was conducted using a qualitative analysis, which tried to describe all conditions that existed, condition of symptoms according to what they were at the time research was conducted. Based on the main problem, namely to analyze the constraints and what efforts are made by information unit Customer Service when there is a difference in scheduled departure flight information. Result of the study show that the flow of service information on status of departure exists in the unit Customer Service Husein Sastranegara International Airport refers to Standard Operating Procedure of PT. Angkasa Pura II 2022 with the aim of providing fast, precise and accurate information services. Constraints on differences in information caused by miscommunication with other unit and less information service staff. Listening detail every Announcement, contacting related units, teamwork and additional personnel are efforts to overcome the obstacles encountered.

Pengaruh Budaya Organisasi Dan Disiplin Kerja Terhadap Kinerja Karyawan PT Gapura Angkasa Di Bandar Udara Internasional Sultan Mahmud Badaruddin II Palembang Ryan Dynata; Gallis Nawang Ginusti
Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim Vol. 2 No. 4 (2023): Desember : Jurnal Ilmu Teknik dan Teknologi Maritim
Publisher : Fakultas Teknik Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/ocean.v2i4.1503

The service of an aircraft on the ground at the airport is handled by the Ground Handling unit. One of the ground handling companies at the airport International Sultan Mahmud Badaruddin II Palembang is PT Gapura Angkasa. PT Gapura Angkasa is engaged in providing Ground Handling services for airlines operating in Indonesia. One of the factors that support organizational culture is one of the factors that is strong and supports performance development is organizational culture Another factor that affects the performance of PT Gapura Angkasa employees is work discipline, because discipline is a form of training for the company. This study aims to determine how the influence of organizational culture and work discipline on the performance of PT Gapura Angkasa employees at Sultan Mahmud Badaruddin II International Airport Palembang. The method used in this study is quantitative method. A sample of 95 employees. The population in this study consisted of employees of PT. The gate at Sultan Mahmud Badaruddin II International Airport Palembang is as many as 95 population. The sampling technique used is the Nonprobability Sampling technique, which is a sampling technique that does not provide equal opportunities or opportunities for every element or member of the population to be sampled.The data collection technique was carried out by distributing questionnaires which were carried out in September 2023. Data analysis techniques used include validity tests, reliability tests, simple linear regression tests, determination coefficient tests, T tests, and F tests. The results showed that partially organizational culture and work discipline affect performance. The higher the organizational culture and work discipline, the higher the performance. Simultaneously, organizational culture and work discipline have a positive and significant effect on employee performance. This can be seen from the significant value of 0.000 less than 0.05 and the results of multiple linear tests show a constant value (a) marked negative, which is 3.356 meaning that if organizational culture, work discipline and performance are equal to zero (0) then employee performance decreases; From the results of coefficient determination, the R square number is 0.813 or 81.3%. This explains that the relationship between organizational culture variables and work discipline has a very strong correlation.

ANALYSIS OF SIGNAGE AVAILABILITY AND ITS OPTIMIZATION IN THE DEPARTURE AREA OF SAMS SEPINGGAN INTERNATIONAL AIRPORT Gallis Nawang Ginusti; Sintya Ika Windiyani
Jurnal Manajemen Dirgantara Vol 16 No 2 (2023): Jurnal Manajemen Dirgantara, Desember 2023
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v16i02.1031

The operational efficiency of an airport is supported by facilities, one of which is information service facilities in the form of signage for the convenience and ease of airport service users. This study aims to investigate the availability of signage, the supervision and handling processes of TSO personnel as the ones who are responsible for the availability and readiness of facilities in the airport terminal, and how TSO personnel follow up on signage optimization. This was descriptive qualitative research approach with both primary and secondary data sources. Data collection techniques include interviews, observations, and document analysis, while data analysis techniques involve data reduction, data display, drawing conclusions, and verification. Data validity and reliability were ensured through source triangulation and technique triangulation. The research findings revealed that the departure area of SAMS Sepinggan Airport has Operational, Public Facilities, Warning, and Prohibition, however Office signage is noticeably absent. Several signage elements do not perform their intended functions optimally due to their poor positioning or layout and fading information. TSO personnel have appropriately followed the prevailing quality procedures for supervision and management by initiating the submission of reports, which, if approved, leads to the renewal of signage in accordance with the applicable regulations and if not, TSO personnel will implement mitigation measures by installing standing signs and requesting assistance from the Customer Service Unit to guide service users in locating positions and areas in the departure area.

Communication Strategy in Handling Baggage Complaints at Citilink Airline in an Indonesian International Airport Gallis Nawang Ginusti; Erika Puspita Sari
Jurnal Manajemen Dirgantara Vol 17 No 1 (2024): Jurnal Manajemen Dirgantara, Juli 2024
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v17i1.1118

Baggage issues are occasionally unavoidable during air travel. Ideally, airlines should handle baggage complaints well. However, various issues can arise during the handling process, as experienced by Lost & Found officers at Citilink Airline, especially at international airports while serving global passengers. The objective of this research is to identify the challenges in handling damaged and lost baggage and to examine the communication strategy employed by the officers in addressing Citilink passenger complaints. This is a descriptive qualitative research study using primary data obtained from observation and interviews conducted at the Lost & Found Office PT Gapura Angkasa at one of Indonesia's major international airports during February-March 2023. The analysis covered data collection, reduction, display, and conclusion drawing. To enhance trustworthiness, triangulations were employed throughout the research process. The research indicates three primary challenges faced by the officers such as difficulties in identifying the locus of the damage to the baggage, language barriers during servicing international passengers from different cultural and language backgrounds, and passenger expressions of displeasure and anger. To address the complaints regarding baggage handling, the officers have introduced a sound handling strategy. They listen carefully, apologise sincerely, remain calm during interactions, defuse passengers' anger and ensure that each complaint is handled objectively, efficiently gather the necessary passenger details for communication and compensation purposes, and resolve baggage issues promptly to avoid passenger inconvenience.

Title

Found 15 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 15 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 15 Documents
Search