Article Per Year (5 Year)
p-Index From 2021 - 2026
1.633
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Mahasiswa FEB Jurnal Pemikiran Sosiologi Journal of Governance Innovation CERMIN: Jurnal Penelitian INTEGRITAS : Jurnal Pengabdian Journal of Interdisciplinary Socio-Economic and Community Study Jurnal Mediakita : Jurnal Komunikasi dan Penyiaran Islam Lenvari: Journal of Social Science JADMENT: Journal of Administration and Development
Ronny Ersya Novianto Putra
Gardana Indonesia
Religion Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

Published : 11 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 11 Documents
Search

 1   2 
Peran Lurah Meningkatkan Kualitas Pelayanan Surat Keterangan Tidak Mampu Di Kelurahan Sumbersari Kota Malang Fithriana, Noora; Rija, Merniyasih Tatu; Putra, Ronny Ersya Novianto; Firdausi, Firman
Journal of Governance Innovation Vol. 7 No. 2 (2025): Volume 7 Nomor 2, September 2025
Publisher : Program Studi Ilmu Pemerintahan Universitas Islam Raden Rahmat Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36636/jogiv.v7i2.8564

Abstract

The quality of public service fosters trust between the public and the government. While service personnel are dedicated to their roles, public services provided by the government often fall short of the highest quality. This is particularly true for the issuance of a financial hardship certificate, which requires improvement. At the urban-village administration level, enhancing the quality of public services requires strong leadership from the head. This study aimed to explore the role of the urban-village head of Sumbersari in Malang in improving the quality of public services related to the financial hardship certificate. The research used a qualitative method, gathering primary and secondary data from both verbal and visual sources through various techniques, including semi-structured interviews, observations, and documentation. It could be concluded that the urban-village head of Sumbersari undertaken two critical roles that help improve the quality of service regarding the financial hardship certificate: as an executor and as a director. By fulfilling these roles, the government could enhance the quality of service for the certificate in terms of responsiveness and reliability. Both the roles of the head of the urban village and the quality of service met expectations. The actions taken by the head were numerous and had received positive evaluations. Additionally, there were several sanctions in place when the head neglected his roles in delivering services.
Co-Authors Agus Suman Ahmad Saifullah Akhirul Aminulloh Ananda, Kun Sila Dwi Budi Santoso Farah Wulandari Pangestuty Ferry Prasetyia Firman Firdausi Hempri Suyatna Ikhwaningrum, Dian Utami Kalvira, Firda Lathifaniya, Palestin Tara Nanda Harda Pratama Meiji NOORA FITHRIANA Rija, Merniyasih Tatu Roro Merry Chornelia Wulandary S.Pd. M Kes I Ketut Sudiana . Wahyudianti, Muthia Alvi Aulia Waliyuddin Fattah, Zulfikar Wulndry , Roro Merry Chornelia