Article Per Year (5 Year)
p-Index From 2021 - 2026
1.978
P-Index
This Author published in this journals
All Journal Abjadia, International Journal of Education JISIP: Jurnal Ilmu Sosial dan Pendidikan Ideas: Jurnal Pendidikan, Sosial dan Budaya COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Jurnal Pendidikan Indonesia (Japendi) Jurnal Ilmiah Multidisiplin Indonesia Jurnal Studi Pemerintahan Journal of Social Studies and Education
Darmanto Darmanto
Universitas Terbuka, Indonesia
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Physics Social Sciences Other

Published : 12 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 12 Documents
Search

 1   2 
The Effect of Budget Efficiency on The Quality of Public Services at the Dobo Airport Organization Unit Office Hugo Savsavubun; Darmanto Darmanto; Tehubijuluw Zacharias
Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID) Vol. 5 No. 10 (2026): Jurnal Ilmiah Multidisplin Indonesia (JIM-ID), October 2026
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The government policy regarding efficiency in budget expenditures at the Ministry of Transportation also impacts the quality of public services at the Dobo UPBU Office, Aru Islands Regency, Maluku Province. The purpose of this study is to analyze the impact of budget efficiency on the quality of public services at the Dobo UPBU Office. This study conducted an analysis with a quantitative approach using the Structural Equation Modeling-Partial Least Squares (SEM-PLS) method. Respondents in this study consisted of 64 employees working at the Dobo UPBU Office. The variables studied included budget efficiency as an independent variable assessed through project cost savings, periodic reviews of budget use, and optimization of resource utilization, while the quality of public services as a dependent variable assessed through transparent, participatory services and equal rights. The results obtained showed that budget efficiency had a significant positive effect on the quality of public services, with a path coefficient of 0.422, a p-value of 0.001, and an f-square of 0.255 indicating that the effect was in the moderate category. This finding indicates that the more optimal the management and utilization of the budget, the better the quality of public services provided. The results of this study emphasize the importance of results-focused budget management, through cost control, periodic evaluation of budget use, and resource optimization without neglecting operational needs in services at the Dobo UPBU Office.
Public Service Quality at the Office of Investment and One-Stop Integrated Services of Natuna Regency Boy Wijanarko; Darmanto Darmanto; Ayuning Budiati
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 10 No 4 (2026): JISIP (Jurnal Ilmu Sosial dan Pendidikan) (November)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/bj57k547

Abstract

The attainment of the licensing administration arrangement program, such as the Business Identification Number (NIB), remains suboptimal, compounded by the geographical challenges of Natuna Regency as an archipelagic region, which complicates access to the DPMPTSP office for the public. This study aims to analyze public service quality, identify service constraints, and formulate an optimal public service model for the Office of Investment and One-Stop Integrated Services (DPMPTSP) of Natuna Regency. The research uses a qualitative approach with the Service Quality (Servqual) method, covering five dimensions: Reliability, Responsiveness, Assurance, Empathy, and Tangibles. Data were collected through in-depth interviews, observation, and documentation. The results indicate that public service quality at the DPMPTSP of Natuna Regency still faces various challenges, particularly regarding geographical access constraints, limited modern supporting facilities, and the need for more responsive service systems. This study proposes a public service model based on Artificial Intelligence chatbot technology using the Retrieval-Augmented Generation (RAG) approach as a strategic solution to improve efficiency, transparency, and accessibility for the public in real-time, unhindered by distance and time. The implementation of this technology is expected to be a concrete step toward adaptive bureaucratic reform within the framework of e-government and smart government to enhance public service quality at the regional level.  
Co-Authors Adji Suradji Muhammad Agus Santosa Alvonsius Parlindungan Sinaga Ayuning Budiati Azwar, Azwar Boy Wijanarko Dwi Putranto Riau Henry Henry Hugo Savsavubun Indrawan Tobarasi Muhlis Hafel Pramono Sidi Rahmat Hidayat Rommy Rommy Rudi Subiyakto Teguh Setiawan Tehubijuluw Zacharias Yaumil Yaumil