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Perspektif Tenaga Kesehatan Terhadap Kualitas Pelayanan Puskesmas Pasca Akreditasi Nikmah, Faizatun; Sujoso, Anita Dewi Prahastuti; Utami, Wiwien Sugih
ARTERI : Jurnal Ilmu Kesehatan Vol 5 No 2 (2024): Februari
Publisher : Puslitbang Sinergis Asa Professional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37148/arteri.v5i2.403

Abstract

Primary Healthcare Centers use accreditation as reference for improving health services quality. Health workers are the main component in providing health services at Primary Healthcare Center, but they have not felt the impact of accreditation on service quality. The study intend to figure out the perspective of health workers on the quality of health services in 44 Primary Healthcare Centers in Jember Regency after the implementation of accreditation. The type of study used is quantitative analytic with 330 health worker respondents. Interview was used to collect data while SEM-PLS was used to analyze data. Selection of study samples using multistage random sampling technique. Multistage random sampling is group sampling, where for each group selected as a sample, sample elements from each group are selected again. First, determine the primary healthcare centers to be studied from the 50 primary healthcare centers using the Slovin formula. The calculation results obtained were for 44 primary healthcare centers randomly. The second step was to select a sample of health workers from 1,866 people based on the sample size formula using the Slovin formula, resulting in 330 health workers. This study resulted that that leadership, strategic planning, human resources, customer focus, had a positive and significant effect on service quality with a p-value <0,05. Primary Healthcare Centers are advised to apply accreditation standards to improve service quality, improve service systems, improve facilities and infrastructure at Primary Healthcare Center, and increase health workers' competence by participating in training. The Health Office is expected to provide post-accreditation assistance continuously.
Faktor Penyebab Keterlambatan Pengembalian Rekam Medis Rawat Inap di Rumah Sakit Alfiansyah, Gamasiano; Nikmah, Faizatun; Swari, Selvia; Rochim, Nur An Nisyah; Jayanti, Krisnita Dwi; Nugraheni, Reny; Prakoso, Bakhtiyar Hadi
Jenggala : Jurnal Riset Pengembangan dan Pelayanan Kesehatan Vol 2 No 1 (2023): JUNI 2023
Publisher : Fakultas Teknologi dan Manajemen Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Keterlambatan pengembalian rekam medis rawat inap masih terjadi RS X. Data studi pendahuluan menunjukkan bahwa persentase keterlambatan lebih dari 65%. Penelitian ini bertujuan untuk menganalisis faktor yang menyebabkan keterlambatan pengembalian rekam medis rawat inap. Jenis penelitian yang digunakan adalah kualitatif, data dikumpulkan dengan wawancara, observasi, dan dokumentasi. Analisis data dilakukan dengan reduksi data, penyajian data, dan penarikan kesimpulan. Kurangnya pelatihan bagi petugas, dukungan sarana/fasilitas, belum adanya evaluasi, belum maksimalnya penerapan job desk bagi petugas, dan tidak adanya punishment menjadi penyebab keterlambatan pengembalian rekam medis. Rumah sakit disarankan untuk mendelegasikan petugas untuk mengikuti pelatihan, perlu adanya peningkatan sarana seperti komputer, dilaksanakan evaluasi secara rutin mengenai keterlambatan pengembalian rekam medis, dan pemberian punishment bagi petugas yang tidak melaksanakan tugas dengan baik.