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All Journal YUME : Journal of Management International Journal of Educational Review, Law And Social Sciences (IJERLAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Sinar Dunia: Jurnal Riset Sosial Humaniora dan Ilmu Pendidikan Asian Journal of Environmental Research Aliansi: Jurnal Hukum, Pendidikan dan Sosial Humaniora Karakter: Jurnal Riset Ilmu Pendidikan Islam
Andi Nurhasanah
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Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Social Sciences Other

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ENHANCING SERVICE EFFICIENCY THROUGH AN EXCEL MACRO- BASED INFORMATION SYSTEM: EVIDENCE FROM SANKEN SAMARINDA SERVICE CENTER Tandi Kadang; Tiara; Andi Nurhasanah; Angga Kusumah; Feti Fahmimroah
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 12 (2025): NOVEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i12.1527

Abstract

This study aims to develop an information system using Microsoft Excel Macros to improve service efficiency at the Sanken Samarinda Service Center. The background of this research lies in the operational condition that still relies heavily on manual record-keeping, resulting in data entry delays, calculation errors, and slow report generation. The development of this information system is expected to accelerate the administrative processes of sales and services while increasing data accuracy. The research applied a mixed-methods approach, employing observation, interviews, documentation, and literature review for data collection. The incremental model was used for system development, allowing design and testing to be carried out progressively. The findings indicate that implementing a Macro Excel-based system reduces data entry time by up to 50%, improves operational efficiency, and enables automatic and accurate report generation. In terms of effectiveness, the system successfully optimizes resource utilization and minimizes human error. These findings reinforce the theory of information technology efficiency, showing that simple software tools like Microsoft Excel can serve as economical and effective alternatives to support business process digitalization.
Co-Authors Andi Syarifuddin Angga Kusumah Ari Sarwo Indah Safitri Arlin Pratama Putra Feti Fahmimroah Hamdani Hamdani Ibni Azka Johan Lucas Away Prapdopo Putri , Noor Emiliani Rengganis Diladias Rima Melati Sri Rahayu Indah Azhari ST Nurhasanah Syachrul, Syachrul Tandi Kadang Tiara Zul Kahfi