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All Journal Jurnal Ilmiah Pariwisata dan Bisnis Jurnal Kajian Pariwisata dan Perhotelan
I Wayan Restu Suarmana, I Wayan Restu
Program Studi S1 Destinasi Pariwisata, Fakultas Pariwisata,Universitas Udayana
Economics, Econometrics & Finance Environmental Science Library & Information Science Social Sciences Other

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Pengaruh Motivasi dan Beban Kerja Terhadap Tingkat Kepuasan Kerja Karyawan Food & Beverage Department Maudy, Patricia Graciela; Pradana, Gede Yoga Kharisma; Suarmana, I Wayan Restu
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 3 No. 10 (2024): Jurnal Ilmiah Pariwisata dan Bisnis Oktober 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v3i10.887

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh motivasi dan beban kerja secara parsial maupun simultan terhadap tingkat kepuasan kerja karyawan food & beverage department di Aperitif Restaurant & BAR Ubud. Responden yang digunakan adalah seluruh karyawan food & beverage department di Aperitif Restaurant & BAR Ubud dengan total 30 responden. Data yang digunakan pada penelitian ini didapatkan melalui kuisioner, selanjutnya data primer diuji menggunakan uji validitas dan reliabilitas dilanjutkan dengan uji asumsi klasik dan hipotesis dibuktikan menggunakan analisis regresi linear berganda. Hasil penelitian menunjukkan bahwa Motivasi dan beban kerja berpengaruh secara simultan terhadap tingkat kepuasan kerja karyawan food & beverage department di Aperitif Restaurant & BAR Ubud, ditunjukkan dengan nilai F hitung sebesar 56,474 lebih besar dari F tabel sebesar 2,960 (df1 = 2, df2 = 27). Secara parsial motivasi kerja berpengaruh secara parsial terhadap tingkat kepuasan kerja karyawan food & beverage department di Aperitif Restaurant & BAR Ubud, hal ini ditunjukkan dengan nilai signifikansi variabel motivasi sebesar sebesar 0.000 < 0.05. beban kerja berpengaruh secara parsial terhadap tingkat kepuasan kerja karyawan food & beverage department di Aperitif Restaurant & BAR Ubud, hal ini dibuktikan dengan nilai signifikansi variabel beban kerja sebesar 0.014 < 0.05. Koefisien determinasi menunjukkan nilai R Square sebesar 0,592. hal ini menunjukkan bahwa 59,2% tingkat kepuasan kerja karyawan food & beverage department di Aperitif Restaurant & BAR Ubud dipengaruhi oleh motivasi dan beban kerja, sedangkan sisanya sebesar 40,8% dipengaruhi oleh variabel lain diluar penelitian ini. This study aims to determine the effect of motivation and workload partially or simultaneously on the level of job satisfaction of employees of the food & beverage department at Aperitif Restaurant & BAR Ubud. The method used in this study is a quantitative research method. The respondents used were all employees of the food & beverage department at Aperitif Restaurant & BAR Ubud with a total of 30 respondents. The data used in this study were obtained through questionnaires, then the primary data was tested using validity and reliability tests followed by classical assumption tests and hypotheses were proven using multiple linear regression analysis. The results showed that motivation and workload had a simultaneous effect on the level of job satisfaction of employees of the food & beverage department at Aperitif Restaurant & BAR Ubud, indicated by the calculated F value of 56,474 which was greater than the F table of 2,960 (df1 = 2, df2 = 27). Partially, work motivation has a partial effect on the level of job satisfaction of employees of the food & beverage department at Aperitif Restaurant & BAR Ubud, this is indicated by the significance value of the motivation variable of 0.000 < 0.05. workload has a partial effect on the level of job satisfaction of employees of the food & beverage department at Aperitif Restaurant & BAR Ubud, this is evidenced by the significance value of the workload variable of 0.014 < 0.05. The coefficient of determination shows the R Square value of 0.592. this shows that 59.2% level of job satisfaction of food & beverage department employees at Aperitif Restaurant & BAR Ubud is influenced by motivation and workload, while the remaining 40.8% is influenced by other variables outside this study.
Pengolahan Saus Barbeque dengan Penambahan Aga Red Hatten Wine Saputri, Angela; Efendi, Moch Nur; Suarmana, I Wayan Restu
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 3 No. 11 (2024): Jurnal Ilmiah Pariwisata dan Bisnis November 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v3i11.902

Abstract

Tujuan dari penelitian ini adalah (1) mengetahui proses pembuatan serta biaya pengolahan yang dibutuhkan dalam membuat saus barbeque dengan penambahan aga red hatten. (2) mengetahui kualitas saus barbeque dengan penambahan aga red hatten wine. (3) mengetahui minat beli masyarakat terhadap saus barbeque dengan penambahan aga red hatten wine. Metode yang digunakan pada penelitian ini adalah deskriptif kualitatif yang disertai dengan uji organoleptik. Teknik pengumpulan data dengan wawancara, observasi dan kuisioner, terdapat 15 responden dan 3 informan. Hasil yang diperoleh aga red barbeque sauce yaitu dari segi rasa mendapatkan skor 68, dari segi warna mendapatkan 73, dari segi aroma mendapatkan 65, dan dari segi tekstur mendapatkan 72. Dengan biaya produksi per resep (700ml) Rp. 64.838. sedangkan minat beli masyarakat diperoleh dari uji organoleptik yang dimana 13 dari 15 responden berminat membeli aga red barbeque sauce ini di pasaran dengan harga Rp. 50.000/botol (350 ml). The aims of this study were (1) to find out the manufacturing process and the processing costs needed to make barbecue sauce with the addition of red hatten aga. (2) determine the quality of barbecue sauce with the addition of aga red hatten wine. (3) knowing the public's buying interest in barbecue sauce with the addition of aga red hatten wine. The method used in this study is descriptive qualitative accompanied by organoleptic tests. Data collection techniques with interviews, observations and questionnaires, there were 15 respondents and 3 informants. The results obtained for aga red barbecue sauce were in terms of taste it got a score of 68, in terms of color it got 73, in terms of aroma it got 65, and in terms of texture it got 72. With a production cost per recipe (700ml) Rp. 64,838. while the public's buying interest was obtained from an organoleptic test in which 13 out of 15 respondents were interested in buying this aga red barbecue sauce on the market at a price of Rp. 50,000/bottle (350 ml).
Pengaruh Kualitas Makanan dan Pelayanan terhadap Minat Pembelian Ulang Pelanggan Waskito, Putri Satrio; Darsana, I Made; Suarmana, I Wayan Restu
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 3 No. 12 (2024): Jurnal Ilmiah Pariwisata dan Bisnis Desember 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v3i12.908

Abstract

Kajian ini bertujuan melihat yang memengaruhi mutu makanan serta pelayanan parsial dengan simultan minat pembelian ulang pelanggan di Fox Coffee Jember. Lokasi penelitian ini di Fox Coffee & Roastery Jember. Penelitian ini menerapkan metode pendekatan kuantitatif sebagai metode penelitian dengan pengolahan data primer melalui kuesioner yang disebarkan ke pengunjung Fox Coffee Jember. Sampel dari kajian ini dengan 40 responden. Teknik analisa data kajian dengan uji asumsi klasik analisis regresi linear berganda, uji koefisien determinasi, uji F dan uji T dengan bantuan program SPSS 28. Dari hasil penelitian dapat dilihat bahwa kualitas makanan berpengaruh positif signifikan terhadap minat pembelian ulang pelanggan dimana diperoleh nilai T hitung 7,644. Mutu pelayanannya memengaruhi signifikan pada minat membeli ulang pelanggan, dengan perolehan nilai T hitung 9,251. Besaran yang memengaruhi mutu pelayanan untuk membeli adalah 69,7%. This research aims to reveal the influence of food and service quality both partially and simultaneously towards the customer’s repurchase interests in Fox Coffee Jember. This research took place in Fox Coffee & Roastery Jember. This research applied quantitative closure method as the research method along with primary data processing done through questionnaires distributed to the customers of Fox Coffee Jember. The samples of this research are forty respondents. The data analysis techniques applied within this research are classic assumption test of multiple linear regression analysis, determinant coefficient test, F test and T test with the help of SPSS 28. From the results of this research, it was revealed that food quality showed significant positive influences towards customer’s repurchase interest whereas the calculated T value was 7,644. Service quality also showed significant positive influences towards customer’s repurchase interest whereas the calculated T value was 9,251. The amount of influence of food and service quality on customers’ repurchase interest was 69,7%.
Peran Kerja Pramusaji pada Masa Pandemi Covid-19 terhadap Peningkatan Kualitas Pelayanan Jik, Redemtus Palma Dae; Wirawan, Putu Eka; Suarmana, I Wayan Restu
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 4 No. 1 (2025): Jurnal Ilmiah Pariwisata dan Bisnis Januari 2025
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v4i1.920

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui bagaimana peran Pramusaji di masa pandemic covid-19 terhadap peningkatan kualitas pelayanan di Restoran Sangkar Lobster Loccal Collection, serta mengetahui apa saja kendala yang dihadapi saat pandemi covid-19 di Restoran Sangkar Lobster melalui analisis SWOT yang akan digunakan untuk menentukan strategi paling efektif guna meningkatkan kualitas pelayanan di masa pandemi Covid-19 di Restoran Sangkar Lobster. Metode ini menggunakan pendekatan Kualitatif. Metode penelitian yang digunakan adalah wawancara mendalam, observasi, dan studi kepustakaan yang dilakukan secara sistematik berdasarkan tujuan penelitian. Narasumber penelitian antara lain, Manajer, Supervisor, HRD, Waiter, Waiter's Restaurant Sangkar Lobster, 1 orang tamu Sangkar Lobster. Wawancara dilakukan untuk mendapatkan informasi yang jelas mengenai peran pramusaji serta apa saja kendala yang dihadapi oleh pramusaji pada masa pandemi covid-19, serta cara efektif yang dilakukan oleh pihak Hotel untuk meningkatkan kualitas pelayanan di Restaurant Sangkar Lobster. Hasil penelitian menyatatakn bahwa strategi WO (Weakness Opportunity) dirasa paling tepat dan efektif dalam upaya peningkatan pelayanan di Restaurant Sangkar Lobster. The purpose of this study is to find out the role of the waiter during the co-19 pandemic in improving service quality at the Sangkar Lobster Loccal Collection Restaurant and to find out what obstacles were faced during the co-19 pandemic at the Sangkar Lobster Restaurant through SWOT analysis which will be used to determine the most effective strategy to improve service quality during the Covid-19 pandemic at the Sangkar Lobster Restaurant. This research uses a qualitative approach. The research method used is in-depth interviews, observations, and literature studies which are carried out systematically based on the research objectives. Research sources included managers, supervisors, HRD, waiters, Waiter's Restaurant at the Lobster Cage, and 1 guest at the Lobster Cage. The interview was conducted to obtain clear information about the role of the waitress and what were the obstacles faced by the waitress during the Covid-19 pandemic, as well as the effective ways the hotel had implemented to improve the quality of service at the Sangkar Lobster Restaurant. The results showed that the WO (Weakness Opportunity) strategy was felt to be the most appropriate and effective in efforts to improve service at the Sangkar Lobster Restaurant.
Analisis Persepsi Tamu Terhadap Kinerja Pramusaji Restoran Ebony Menggunakan Servqual Asmidana, Samuel Hagi; Sinaga, Firman; Suarmana, I Wayan Restu
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 4 No. 2 (2025): Jurnal Ilmiah Pariwisata dan Bisnis Februari 2025
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v4i2.929

Abstract

Penelitian ini dilakukan karena hasil pra-riset yang telah dilakukan oleh penulis diantaranya 9 dari 10 tamu puas dengan bukti fisik waiter, 7 dari 10 tamu puas dengan kehandalan waiter, 7 dari 10 tamu puas dengan daya tangkap waiter, 8 dari 10 tamu puas dengan jaminan waiter, 8 dari 10 tamu puas dengan empati waiter. Tujuan penelitian ini adalah untuk mengetahui analisis kepuasan tamu terhadap kinerja waiter di Restoran Ebony Hotel Mercure Pontianak. Masalah dalam penelitian ini adalah bagaimana mengukur analisis kepuasan tamu di Restoran Ebony Hotel Mercure Pontianak menggunakan Metode Servqual, (IPA) dan (PGCV). Waktu penelitian Februari - Maret 2023. Metode pengumpulan data dalam penelitian ini menggunakan kuesioner dan accidental sampling. Populasi dalam penelitian ini adalah tamu yang berkunjung ke restoran dari bulan Februari sampai Maret 2023 dan sample sebanyak 50 responden tamu yang datang ke restoran. Data dianalisis dengan menggunakan metode service quality (ServQual). Importance-Performance Analysis (IPA), PGCV (Potential Gain Customer Value). Dari hasil penelitian diketahui Tingkat Kesesuaian Indeks (TKI) persepsi tamu terhadap kinerja waiter di Restoran Ebony Hotel Mercure Pontianak dari 50 responden yang diteliti sebesar 97,75%. Berdasarkan Servqual Gap positive terdapat 3 indikator dan 12 indikator pada gap negative. Berdasarkan analisis (IPA) di dalam kuadran A (Prioritas Utama) terdapat 3 indikator, kuadran B (Pertahankan Prestasi) terdapat 3 indikator, kuadran C (Prioritas Rendah) terdapat 5 indikator dan kuadran D (Berlebihan) terdapat 4 indikator. Dimensi jaminan yang menjadi prioritas utama terdapat 2 indikator. daya tanggap terdapat 1 indikator, bukti fisik perlu dipertahankan pelaksanaannya terdapat 1 indikator, kehandalan dinilai kurang penting oleh pelanggan, sedangkan empati dianggap berlebihan pelaksanaannya terdapat 1 indikator. This research was conducted because the results of the pre-research conducted by the author included 9 out of 10 guests satisfied with the waiter's physical evidence, 7 out of 10 guests were satisfied with the reliability of the waiter, 7 out of 10 guests were satisfied with the waiter's grasping power, 8 out of 10 guests were satisfied with the guarantee waiter, 8 out of 10 guests are satisfied with waiter empathy. The purpose of this study was to determine the analysis of guest satisfaction on the performance of waiters at the Ebony Hotel Mercure Pontianak Restaurant. The problem in this study is how to measure the analysis of guest satisfaction at the Ebony Hotel Mercure Pontianak Restaurant using the Servqual Method, (IPA) and (PGCV). Time for research February - March 2023. The data collection method in this study used a questionnaire and accidental sampling. The population in this study were guests who visited the restaurant from February to March 2023 and a sample of 50 guest respondents who came to the restaurant. Data were analyzed using the service quality method (ServQual). Importance - Performance Analysis (IPA), PGCV (Potential Gain Customer Value). From the results of the study it was found that the Conformity Index Level (TKI) of guest perceptions of the waiter's performance at the Ebony Hotel Mercure Pontianak Restaurant from the 50 respondents studied was 97.75%. Based on the Servqual Gap positive there are 3 indicators and 12 indicators on the negative gap. Based on the analysis (IPA) in quadrant A (Top Priority) there are 3 indicators, quadrant B (Maintain Achievement) there are 3 indicators, quadrant C (Low Priority) there are 5 indicators and quadrant D (Excessive) there are 4 indicators. There are 2 indicators for guarantee dimensions that are the top priority. responsiveness has 1 indicator, physical evidence needs to be maintained, there is 1 indicator, reliability is considered less important by the customer, while empathy is considered excessive, the implementation has 1 indicator.
Co-Authors Arjun, I Komang Asmidana, Samuel Hagi Efendi, Moch Nur Febianti Febianti Firman Sinaga Gede Yoga Kharisma Pradana I Made Darsana Jik, Redemtus Palma Dae Juniarta, Pande Putu Maudy, Patricia Graciela Putra, Kimberley Putu Eka Wirawan Ramantha, Ngakan Putu Gede Saputri, Angela Sudarmawan, I Wayan Eka Suwintari, I Gusti Ayu Eka Trisnadewi, I Gusti Ayu Made Inten Waskito, Putri Satrio Wastuty, Kezia Mirna Wijaya, Gede Agus Putra