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PENGARUH SERVICE RECOVERY TERHADAP KEPUASAN KONSUMEN UNTUK MENINGKATKAN MINAT GUNA JASA ULANG Wicaksono, Bagas; Magnadi, Rizal Hari
Diponegoro Journal of Management Volume 4, Nomor 3, Tahun 2015
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (132.534 KB)

The development of Indonesia aitlines grow rapidly. With low-cost base airline, there are still a lot of people who want to use airlines. Lion Air as low-cost airline market leader, still encounter a service failure such as delay. This study aims to analyzes the service recovery for service failure.Â Â Â Â Â Â Â Â Â Â Â This study analyzes the dimension of service recovery. Distributive justice, procedural justice, and interactional justice the effect to consumen satisfication and repurchase intention. The study was conducted on 120 respondents who qualified to provide for the completed questionnaires.Â Â Â Â Â Â Â Â Â Â Â The result of this study show that all of independent dimensions have positive effect on dependent dimensions. Distributive justice have the strongest effect on consumen satisfaction and repurchase intention. The other variable have positive effect but not significant.

Konsekuensi dari e-Service Quality pada Online Food Delivery Applications di Indonesia Muhammad, Armand; Riorini, Sri Vandayuli; Wicaksono, Bagas; Yasmir, Muhammad Chumaydi
Jurnal Pendidikan Tambusai Vol. 7 No. 3 (2023): Desember 2023
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jptam.v7i3.11024

Penelitian ini bertujuan untuk menguji dan menganalisis peran e-service quality, perceived value, customer satisfaction, dan customer loyalty terhadap repurchase intention di kalangan konsumen yang menggunakan aplikasi food delivery online. Sampel yang digunakan dalam penelitian ini berjumlah 200 responden. Teknik pengambilan sampel yang digunakan adalah purposive sampling. Data dianalisis dengan menggunakan metode Structural Equation Model (SEM). Hasil penelitian ini adalah: (1) e-Service Quality berpengaruh positif terhadap Perceived Value, (2) e-Service Quality berpengaruh positif terhadap Consumer Engagement, (3) e-Service Quality berpengaruh positif terhadap Customer Loyalty, (4) Perceived Value berpengaruh positif terhadap Customer Loyalty, (5) Consumer Engagement berpengaruh positif terhadap Customer Loyalty, dan (6) Customer Loyalty berpengaruh positif terhadap Repurchase Intention.

Sosialisasi Pengolahan Limbah Organik Rumah Tangga Melalui Budidaya Magot di Desa Pandeyan, Kecamatan Grogol, Kabupaten Sukoharjo Tri Atmoko, Nugroho; Suryono, Edy; Besar Riyadi, Tri Widodo; Teofilus Riyadi, Natanael; Awan, Sang Alang; Wicaksono, Bagas; Yuniarta, Fajar; Bagus Nugroho, Taufik; Putra Tegar Permata, Septian
Jurnal Suara Pengabdian 45 Vol. 2 No. 3 (2023): September: Jurnal Suara Pengabdian 45
Publisher : LPPM Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/pengabdian45.v2i3.1059

Organic waste is an environmental problem, especially in the villages of Pandeyan, Grogol, Sukoharjo, so there is a need to solve this problem through direct community activities. One solution is the socialization activity on organic waste processing through magot cultivation in Pandeyan village. With this socialization, it is hoped that the community will gain further understanding regarding magot cultivation as an effort to process household organic waste to make it more useful. The socialization activity was conducted at the Pandeyan village office on August 30, 2023. To measure the success of socializing organic waste processing through magot cultivation, an evaluation was carried out using a questionnaire method distributed to participants. From the questionnaire results, it was found that 88.9% of the total participants understood magot cultivation. Meanwhile, if you look at the potential of organic waste in each household participating in this socialization, it is possible to process it through magot cultivation. However, there is still a need for assistance and further understanding regarding magot cultivation because there is still a stigma that maggots have a maggot-like shape and are not suitable for cultivation.

PENGARUH KEPEMILIKAN MANAJERIAL DAN KEPEMILIKAN INSTITUSIONAL TERHADAP KINERJA KEUANGAN PERUSAHAAN DENGAN UKURAN PERUSAHAAN SEBAGAI VARIABEL MODERASI: Studi Empiris Pada Perusahaan Manufaktur Sektor Industri Dasar Dan Kimia Yang Terdaftar Pada BEI Wicaksono, Bagas; Fauzan, Fauzan
Jurnal Bina Bangsa Ekonomika Vol. 18 No. 1 (2025): Jurnal Bina Bangsa Ekonomika (JBBE)
Publisher : LP2M Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/jbbe.v18i1.713

This study aims to analyze the influence of managerial ownership and institutional ownership on the company's financial performance with company size as a moderation variable in manufacturing companies in the basic and chemical industry sectors listed on the Indonesia Stock Exchange for the period 2018-2022. The sampling technique used purposive sampling, so that 114 samples were obtained that met the research criteria. The analysis method used is multiple linear regression analysis. The results of this study show that managerial ownership has an effect on the company's financial performance, while institutional ownership has no effect on the company's financial performance. Then the testing of moderation variables showed that the size of the company weakened the influence of managerial ownership and institutional ownership on the company's financial performance

PELATIHAN PRAKTEK AKUNTANSI DAN TATA CARA PELAPORAN KEUANGAN KOPERASI SESUAI DENGAN PSAK/SAK-ETAP DI KABUPATEN SUKOHARJO Wicaksono, Bagas
JANAKA : JURNAL PENGABDIAN MASYARAKAT KEWIRAUSAHAAN INDONESIA Vol 2, No 1 (2021): JURNAL PENGABDIAN MASYARAKAT KEWIRAUSAHAAN INDONESIA
Publisher : STIE Atma Bhakti

Tujuan dari kegiatan kepada masyarakat ini adalah untuk mengamati serta mengetahui akan praktik-praktik yang sudah dilakukan dan diterapkan pada unit koperasi kabupaten Sukoharjo, mengetahui standar akuntansi yang telah digunakan pada unit koperasi di kabupaten Sukoharjo apakah sudah sesuai dengan standar PSAK/SAK-ETAP. Pemberlakuan pada standar akuntansi yakni PSAK No 27 dan SAK-ETAP timbul atas hubungan suatu transaksi antara koperasi dengan anggotanya maupun dengan badan koperasi lainnya. Kesejahteraan koperasi juga sangat mempengaruhi pada sektor-sektor lainnya misalkan pada jasa asuransi, perdagangan, jasa keuangan dan lain-lain. Hasil kegiatan pengabdian kepada masyarakat ini menemukan bahwa unit-unit koperasi yang ada di kabupaten Sukoharjo belum secara maksimal menerapkan standar berbasis PSAK/SAK-ETAP. Sebagian besar unit koperasi masih belum sempurna menyajikan pada beberapa post akun, misalnya perlakuan aktiva, kewajiban dan ekuitas. Serta unit koperasi masih ada yang belum bisa menerapkan laporan keuangan secara baik dan benar. Kata Kunci : PSAK, SAK-ETAP, Akuntansi, Pelaporan, Praktek

Sosialisasi Pengolahan Limbah Organik Rumah Tangga Melalui Budidaya Magot di Desa Pandeyan, Kecamatan Grogol, Kabupaten Sukoharjo Tri Atmoko, Nugroho; Suryono, Edy; Besar Riyadi, Tri Widodo; Teofilus Riyadi, Natanael; Awan, Sang Alang; Wicaksono, Bagas; Yuniarta, Fajar; Bagus Nugroho, Taufik; Putra Tegar Permata, Septian
Jurnal Suara Pengabdian 45 Vol. 2 No. 3 (2023): September: Jurnal Suara Pengabdian 45
Publisher : LPPM Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/pengabdian45.v2i3.1059

Organic waste is an environmental problem, especially in the villages of Pandeyan, Grogol, Sukoharjo, so there is a need to solve this problem through direct community activities. One solution is the socialization activity on organic waste processing through magot cultivation in Pandeyan village. With this socialization, it is hoped that the community will gain further understanding regarding magot cultivation as an effort to process household organic waste to make it more useful. The socialization activity was conducted at the Pandeyan village office on August 30, 2023. To measure the success of socializing organic waste processing through magot cultivation, an evaluation was carried out using a questionnaire method distributed to participants. From the questionnaire results, it was found that 88.9% of the total participants understood magot cultivation. Meanwhile, if you look at the potential of organic waste in each household participating in this socialization, it is possible to process it through magot cultivation. However, there is still a need for assistance and further understanding regarding magot cultivation because there is still a stigma that maggots have a maggot-like shape and are not suitable for cultivation.

Penyusunan Cash Budget pada UMKM Azalea di Kecamatan Cilodong Kota Depok, Jawa Barat Matusin, Ina Oktaviana; Mulyani, Susi Dwi; Hartini; Matusin, Anita Roosmalina; Wicaksono, Bagas; Noor, Ilham Ali
Dirkantara Indonesia Vol. 2 No. 2: September-Februari 2024
Publisher : PT. Cendekia Sapta Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55837/di.v2i2.75

Fakultas Ekonomi dan Bisnis, Universitas Trisakti melalui program pengabdian kepada masyarakat mengadakan pelatihan “penyusunan cash budget” untuk meningkatkan kemampuan pelaku UMKM dalam menjalankan usahanya. Mitra dalam kegiatan pengabdian kepada masyarakat ini adalah UMKM Azalea di Kecamatan Cilodong, Kota Depok, Jawa Barat yang sebagian besar usahanya masih skala usaha mikro kecil. Umumnya usaha yang dilakukan adalah secara mandiri dengan berbagai jenis bidang usaha makanan dan minuman. Metode pelaksanaan yang dilakukan untuk kegiatan PKM pada UMKM Azalea ini adalah dengan memberikan penyuluhan dan pelatihan. Hasil evaluasi menunjukkan bahwa menurut peserta pelatihan, materi pelatihan yang diberikan cukup mudah difahami, Penatar menyampaikan materi PKM dengan cara yang komunikatif dan menyenangkan, setelah mengikuti pelatihan tentang penyusunan cash budget, rata-rata peserta memahami pengertian, manfaat dan cara menyusun cash budget, serta berniat untuk mengaplikasikan atau menerapkan penyusunan cash budget yang diberikan saat pelatihan pada usaha mereka. Disamping itu sebagian besar peserta menyatakan mendapatkan hal baru yang bermanfaat dari materi pelatihan ini.

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