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Performance Evaluation Of Area Cleanliness Company Using Balanced Score Card (Analytical Study Of Waste Management In Bandung City) Wargadinata, Betty; Sulaeman, Eman; Prasetyo, Riyan; Wahyudin, Restu Budi; Siregar, Syahdias
JIIP - Jurnal Ilmiah Ilmu Pendidikan Vol. 5 No. 8 (2022): JIIP (Jurnal Ilmiah Ilmu Pendidikan)
Publisher : STKIP Yapis Dompu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (701.64 KB) | DOI: 10.54371/jiip.v5i8.809

Abstract

In the current era of globalization, every business entity, including PD Cleaning needs to be managed professionally. For this reason, improving organizational performance, alignment of organizational goals and individual goals is very important. For this reason, a comprehensive performance appraisal system is needed. The Balanced Scorecard is an alternative performance measurement that combines financial and non-financial performance measures. This measurement is the result of a process based on the mission and strategy of a company. This study aims to determine how the performance of PD Hygiene, using the concept of the Balanced Scorecard, by measuring four aspects, namely financial perspective, customer perspective, internal business process perspective, learning and growth perspective. From the research results it is known that, the learning and growth perspective shows that employee productivity is still low, the percentage of skilled employee training every year is still low. This triggers the level of employee satisfaction is still not satisfied. Internal business perspective, the level of service has not satisfied customers.
Evaluasi kinerja perusahaan daerah kebersihan menggunakan balanced score card Wargadinata, Betty; Prihadi, M. Dana
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 5 No. 1 (2022): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (490.449 KB) | DOI: 10.32670/fairvalue.v5i1.2264

Abstract

In the current era of globalization, every business entity, including PD Hygiene, needs to be managed professionally. For this reason, improving organizational performance, alignment of organizational goals and individual goals is very important. For this reason, a comprehensive performance appraisal system is needed. The Balanced Scorecard is an alternative performance measurement that combines financial and non-financial performance measures. This measurement is the result of a process based on the mission and strategy of a company. This study aims to determine how the performance of PD Hygiene, using the Balanced Scorecard concept, by measuring four aspects, namely financial perspective, customer perspective, internal business process perspective, learning and growth perspective. From the research results, it is known that the learning and growth perspective shows that employee productivity is still low, the percentage of skilled employee training every year is still low. This triggers the level of employee satisfaction is still not satisfied. Internal business perspective, the level of service has not satisfied customers.
Pemberdayaan Pemimpin Desa dalam Mendorong UMKM dan Ekonomi Kreatif Lokal Berbasis Desa Wisata Bahasoan, Husen; Wargadinata, Betty; Ansari, Ansari; Fauziansyah, Fauziansyah
Jurnal Pengabdian Masyarakat: Pemberdayaan, Inovasi dan Perubahan Vol 5, No 2 (2025): JPM: Pemberdayaan, Inovasi dan Perubahan
Publisher : Penerbit Widina, Widina Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59818/jpm.v5i2.1478

Abstract

This article is the result of a community service activity was conducted by the Young Generation of the Lecturer Communication Forum (GM FKD) on March 20, 2025, in West Bandung Regency. Its objective was to empower village leaders in promoting the growth of MSMEs and the creative economy based on local potential. With its significant tourism potential, the village has opportunities to develop culinary businesses, handicrafts, and tourism services. However, challenges such as limited capital and lack of marketing knowledge remain obstacles. This activity included seminars, education, and interactive discussions attended by 30 village officials. The materials covered business strategies, digital marketing, and safe access to financing. As a result, village leaders gained a better understanding of their role in developing MSMEs and the importance of innovation in marketing. With support from various stakeholders, the village has the potential to become a creative economy hub based on tourism. This initiative is expected to improve community welfare and serve as a model for sustainable MSME development.ABSTRAKArtikel ini merupakan hasil kegiatan pengabdian kepada masyarakat ini dilakukan oleh Generasi Muda Forum Komunikasi Dosen (GM FKD) pada 20 Maret 2025 di Kabupaten Bandung Barat. Tujuannya adalah memberdayakan pemimpin desa dalam mendorong pertumbuhan UMKM dan ekonomi kreatif berbasis potensi lokal. Dengan potensi wisata yang besar, desa ini memiliki peluang untuk mengembangkan usaha kuliner, kerajinan, dan jasa wisata. Namun, tantangan seperti keterbatasan modal dan kurangnya pemahaman pemasaran masih menjadi kendala. Kegiatan ini meliputi seminar, edukasi, dan diskusi interaktif yang diikuti oleh 30 perangkat desa. Materi mencakup strategi bisnis, pemasaran digital, dan akses permodalan yang aman. Hasilnya, pemimpin desa semakin memahami peran mereka dalam mengembangkan UMKM serta pentingnya inovasi dalam pemasaran. Melalui dukungan berbagai pihak, desa ini berpotensi menjadi pusat ekonomi kreatif berbasis wisata. Kegiatan ini diharapkan dapat meningkatkan kesejahteraan masyarakat dan menjadi model pengembangan UMKM yang berkelanjutan.
Sosialisasi Peran Perangkat Desa Sebagai Penghubung Informasi dan Pelayanan Publik: Pengabdian Masyarakat Wargadinata, Betty; Budhiarti Supyan, Ina; Azhar; Siti Maryam, Neneng
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 3 No. 3 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 3 Nomor 3 (Januari 202
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v3i3.393

Abstract

Perangkat desa berperan sebagai penghubung informasi dan pelayanan publik, namun masih menghadapi kendala dalam komunikasi dan transparansi akibat keterbatasan pemahaman serta akses teknologi. Untuk mengatasi hal ini dilakukan kegiatan pengabdian kepada masyarakat oleh Generasi Muda Forum Komunikasi Dosen (GM FKD) pada 20 Maret 2025 di salah satu desa di Kabupaten Bandung Barat. Kegiatan ini diikuti oleh 30 perangkat desa, termasuk Kepala Desa, Sekretaris Desa, Ketua RT, Ketua RW, lurah, dan kader desa. Sosialisasi ini bertujuan meningkatkan kapasitas perangkat desa dalam menyampaikan kebijakan dan mengoptimalkan pelayanan publik. Metode yang digunakan adalah seminar edukatif dan diskusi interaktif. Materi mencakup peran perangkat desa, komunikasi efektif, serta pemanfaatan teknologi. Hasilnya menunjukkan peningkatan pemahaman peserta mengenai keterbukaan informasi dan strategi komunikasi. Kendala utama yang diidentifikasi adalah minimnya pemanfaatan teknologi dalam administrasi desa. Kegiatan ini diharapkan dapat meningkatkan efektivitas pelayanan publik dan transparansi pemerintahan desa. Tindak lanjut berupa pelatihan lebih lanjut diperlukan agar teknologi dapat diterapkan secara optimal.
Kualitas Pelayanan Publik dalam Pembuatan E-KTP di Kecamatan Cimahi Selatan Nuraini, Intan; Kurhayadi, Kurhayadi; Wargadinata, Betty
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 1 (2024): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i1.4141

Abstract

This study aims to determine and analyze the quality of public services in making E-KTP at the South Cimahi District Office. The method in this study uses a type of quantitative approach method. This study uses informants, namely the public who are given services and employees who provide services. The results of this study concluded that public implementation in the South Cimahi sub-district had inhibiting factors, namely the lack of infrastructure and human resources. There is an empathy dimension with indicators of friendly manners, respect for what has been implemented, non-discrimination and prioritizing the interests of service users, but there are indicators regarding the unfriendliness of service employees who have not realized what the community expects in serving the community. The assurance dimension with indicators of certainty and timely guarantees has been realized what the community wants. This is proven by the absence of public complaints regarding indicators on the assurance dimension. The responsiveness dimension with indicators that are timely, precise, fast, responds to complaints and is thorough has been implemented. This is evidenced by the absence of complaints from the public about indicators on the responsiveness dimension. The reliability dimension has indicators of expertise, clear service standards, accuracy and ability that have been implemented, but the indicators of employee expertise in using assistive devices for services have not gone according to the expectations of service users. The tangible dimension has been implemented with indicators of the use of convenience aids, appearance and convenience, but there are indicators that have not been fully implemented regarding the convenience of service places.