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All Journal Jurnal Minfo Polgan (JMP) Journal of Society Counseling
Selly Noverina, Selly
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Humanities Computer Science & IT Library & Information Science Mathematics Social Sciences Other

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Pengaruh Penanganan Keluhan, Komunikasi Pemasaran dan Kepercayaan Terhadap Loyalitas di PT Jati Jaya Lestari Noverina, Selly; Alexander, Ferderich Apriadi; Purba, Mohd. Nawi; Auza, Ara
Jurnal Minfo Polgan Vol. 13 No. 2 (2024): Artikel Penelitian
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/jmp.v13i2.14071

Abstract

Perusahaan harus mempertimbangkan faktor-faktor yang mempengaruhi loyalitas pelanggan untuk meningkatkan penjualan karena loyalitas pelanggan sangat penting bagi mereka. Pengaruh penanganan keluhan, komunikasi pemasaran, dan kepercayaan pelanggan di PT Jati Jaya Lestari adalah tujuan penelitiannya. Metode deskriptif kuantitatif yang dipakai. Sampel dikumpulkan secara acak. Total sampel yang dipakai dihitung memakai rumus Cochran; totalnya 96 sampel. Data didapatkan menggunakan kuesioner yang diberikan untuk peserta. Untuk menganalisis data, penelitian ini menerapkan uji validitas, reliabilitas, asumsi klasik, analisis regresi linier berganda, koefisien determinasi, dan uji F dan T. Hasilnya menggambarkan bahwa, variabel penanganan keluhan, komunikasi pemasaran, dan kepercayaan berpengaruh secara parsial dan simultan terhadap loyalitas pelanggan di PT Jati Jaya Lestari. Jumlah variabel bebas yang memengaruhi loyalitas adalah 72,7%, variabel luar penelitian memengaruhi 27,3%.
Regulasi Emosi dan Kemampuan Belajar Siswa Sekolah Dasar: Sebuah Kajian Fenomenologi Permatasari, Alda; Masfufah, Annasriyah; Pratiwi, Margaretha Herlin; Lestari, Novi; Noverina, Selly; Utami, Yulita Devi; Murniviyanty, Liza; Arizona, Arizona
Journal of Society Counseling Vol. 4 No. 1 (2026): Journal of Society Counseling
Publisher : Scidacplus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59388/josc.v4i1.839

Abstract

Emotion regulation is a fundamental ability that plays an important role in the success of learning processes for elementary school-aged children. This study aims to gain an in-depth understanding of elementary school students' experiences of emotion regulation and its relationship with their learning ability in the real school context. This research employed a qualitative approach with a descriptive phenomenological design. Ten fifth-grade students from SD Negeri 136 Palembang were selected purposively as main informants, along with four classroom teachers and three parents. Data were collected through in-depth interviews, participatory observation, and documentation. Data validity was ensured through source triangulation and member checking. Data analysis followed Braun and Clarke's (2022) thematic analysis technique. Three main themes were identified: (1) negative emotional experiences as barriers to learning, (2) emotion regulation strategies used by students, and (3) the role of the school and family environment in supporting emotion regulation. Emotion regulation is not merely an internal factor but a socially and contextually constructed process. Holistic interventions involving both teachers and parents are essential to optimize elementary school students' learning ability.
Co-Authors Alexander, Ferderich Apriadi Ara Auza arizona, arizona Lestari, Novi Masfufah, Annasriyah Murniviyanty, Liza Permatasari, Alda Pratiwi, Margaretha Herlin Purba, Mohd. Nawi Utami, Yulita Devi