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All Journal JURNAL MANAJEMEN BISNIS JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi)
Suwarsito
Universitas Bina Sarana Informatika
Economics, Econometrics & Finance

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Quality of Service, Satisfaction and The Effect Towards Customer Loyalty Suwarsito; Syukri Ghozali; Herlin Widasiwi Setianingrum; Sufi Alawiyah
Jurnal Manajemen Bisnis Vol. 7 No. 1 (2020): Maret
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

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Abstract

The purpose of the research is to analyze and identify the effect of the service quality and satisfaction variables toward customer loyalty. the data collection method used in this researchi uses the survey method with questionnaires. This research population is the customers of Indosat Unlimited in Depok. From the results of the analysis, it shows that the service quality significantly influences the customer loyalty, proven by the t significant value of 0.000 smaller that α 0.05 with the coefficient of 2.537. Quality of service has a significant effect on the customer loyalty ishown by the t significant value 0.000 less than 0.05. service quality and satisfaction significantly influence the customer loyalty shown by F value of 0.000 smaller than 0.05 and are able contribute to the customer loyalty variables of 0.504 or 51.7%. the remaining 48.3% is influenced by other variables that are not analized in this research.
Analysis of The Effect of Credit Default Swap and Macroeconomic Variables on Indonesian Government Bonds Yield Alfiana Alfiana; Wenny Desty Febrian; Suwarsito; Herawati; Aprih Santoso
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 9 No. 5 (2023): Oktober 2023
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v9i5.1499

Abstract

The objective of this study is to examine the long- and short-term relationships between macroeconomic variables such as inflation, the Bank Indonesia interest rate (BI Rate), the USD/IDR exchange rate, gross domestic product (GDP), and Credit Default SWAP on Indonesian sovereign bond yields from January 2016 to December 2022. The Vector Error Correction Model (VECM) analysis is employed. Microsoft Excel and Eviews were used to perform the research. According to the findings, the dependent variable, inflation, does not have a long-term relationship with bond yields of five, ten, fifteen, or twenty years, but does have a short-term relationship with bond yields. BI Rate has a positive long-term relationship with bond yields of five, ten, and fifteen years. USD/IDR Exchange Rate has a negative long-term relationship with government bond yields of all tenors. Gross Domestic Product (GDP) has a negative long-term relationship with bond yields
Co-Authors Alfiana Aprih Santoso Ghozali, Syukri Herawati Herawati Herlin Widasiwi Setianingrum Sufi Alawiyah Wenny Desty Febrian Febrian