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All Journal Muqoddima: Jurnal Pemikiran dan Riset Sosiologi TEMATICS : TECHNOLOGY MANAGEMENT AND INFORMATICS RESEARCH JOURNALS
Mas Budi Priyatno
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Humanities Computer Science & IT Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Sosialisasi Pelayanan Prima Dalam Permohonan Paspor Republik Indonesia Di Kantor Imigrasi Kelas I TPI Bengkulu Dinda Ayu Retno Sari; Hanifa Maulidia; Mas Budi Priyatno; Rahmawati Nurul Jannah; Devina Yuka Utami
Muqoddima Jurnal Pemikiran dan Riset Sosiologi Vol 3 No 2 (2022): MUQODDIMA Jurnal Pemikiran dan Riset Sosiologi
Publisher : Laboratorium Sosiologi Universitas Nahdlatul Ulama Indonesia Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47776/10.47776/MJPRS.003.02.02

Abstract

TPI Bengkulu Class I Immigration Office as a public service sector in the field of immigration strives to provide excellent service facilities for every community, especially applicants Republic of Indonesia passport. The services provided by employees are in accordance with standard operating procedures for services, but there are still applicants whose needs have not been met. So that it is still necessary to increase employee competence through socialization of excellent service. The existence of various backgrounds of applicants both in terms of culture, education, customs and others causes complaints from applicants for passports of the Republic of Indonesia to still exist. However, the percentage is relatively small compared to the total number of passport applicants at the Immigration Office Class I TPI Bengkulu. This study aims to determine the process of implementing excellent service socialization for employees at the Immigration Office Class I TPI Bengkulu. The type of research method used is descriptive qualitative, with data collection techniques through observation, interviews and documentation. The results of the study show that the socialization of excellent service at the Immigration Office Class I TPI Bengkulu is secondary socialization according to Berger and Luckman (2019) which has been well implemented at the Immigration Office Class I TPI Bengkulu by using 6 indicators according to Chao (1994), namely performance proficiency), people, politics, language, organizational goals and values, and history (history).
PENGARUH ROTASI KERJA TERHADAP KINERJA PEGAWAI MELALUI STUDI LITERATUR EMPIRIS: THE INFLUENCE OF JOB ROTATION ON EMPLOYEE PERFORMANCE THROUGH AN EMPIRICAL LITERATURE REVIEW Nurdin Musliman; Mas Budi Priyatno; Pascalis Danny Kristi Wibowo
TEMATICS: Technology Management and Informatics Research Journals Vol. 7 No. 2 (2025): TEMATICS: Technology ManagemenT and Informatics Research Journals
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/tematics.v7i2.859

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh rotasi kerja terhadap kinerja pegawai melalui pendekatan studi literatur. Rotasi kerja dipahami sebagai strategi manajemen sumber daya manusia yang bertujuan memperluas wawasan kerja, meningkatkan adaptabilitas, serta mengurangi kejenuhan tugas. Kinerja pegawai dinilai melalui lima indikator utama, yaitu kualitas, kuantitas, tanggung jawab, kerja sama, dan inisiatif. Penelitian ini mengkaji berbagai temuan terdahulu dengan menggunakan teknik analisis tematik terhadap literatur yang relevan dan terbit dalam sepuluh tahun terakhir. Hasil kajian menunjukkan bahwa rotasi kerja memiliki pengaruh yang beragam terhadap kinerja, tergantung pada perencanaan, kesesuaian penempatan, kesiapan pegawai, dan dukungan organisasi. Sebagian besar penelitian menemukan bahwa rotasi berdampak positif terhadap dimensi kerja sama dan inisiatif, sementara sebagian lainnya menunjukkan bahwa tanpa dukungan struktural yang kuat, rotasi dapat menurunkan motivasi dan produktivitas. Dengan demikian, rotasi kerja perlu dilaksanakan sebagai bagian dari strategi pembinaan karier dan penguatan sistem kerja, bukan semata sebagai kebijakan administratif.
Co-Authors Devina Yuka Utami Dinda Ayu Retno Sari Hanifa Maulidia Nurdin Musliman Pascalis Danny Kristi Wibowo Rahmawati Nurul Jannah