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All Journal Muqoddima: Jurnal Pemikiran dan Riset Sosiologi Jurnal Abdimas Imigrasi (JaIM) Jurnal Media Administrasi Jurnal Ilmiah Manajemen Dan Kewirausahaan
Rahmawati Nurul Jannah
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Sosialisasi Pelayanan Prima Dalam Permohonan Paspor Republik Indonesia Di Kantor Imigrasi Kelas I TPI Bengkulu Dinda Ayu Retno Sari; Hanifa Maulidia; Mas Budi Priyatno; Rahmawati Nurul Jannah; Devina Yuka Utami
Muqoddima Jurnal Pemikiran dan Riset Sosiologi Vol 3 No 2 (2022): MUQODDIMA Jurnal Pemikiran dan Riset Sosiologi
Publisher : Laboratorium Sosiologi Universitas Nahdlatul Ulama Indonesia Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47776/10.47776/MJPRS.003.02.02

Abstract

TPI Bengkulu Class I Immigration Office as a public service sector in the field of immigration strives to provide excellent service facilities for every community, especially applicants Republic of Indonesia passport. The services provided by employees are in accordance with standard operating procedures for services, but there are still applicants whose needs have not been met. So that it is still necessary to increase employee competence through socialization of excellent service. The existence of various backgrounds of applicants both in terms of culture, education, customs and others causes complaints from applicants for passports of the Republic of Indonesia to still exist. However, the percentage is relatively small compared to the total number of passport applicants at the Immigration Office Class I TPI Bengkulu. This study aims to determine the process of implementing excellent service socialization for employees at the Immigration Office Class I TPI Bengkulu. The type of research method used is descriptive qualitative, with data collection techniques through observation, interviews and documentation. The results of the study show that the socialization of excellent service at the Immigration Office Class I TPI Bengkulu is secondary socialization according to Berger and Luckman (2019) which has been well implemented at the Immigration Office Class I TPI Bengkulu by using 6 indicators according to Chao (1994), namely performance proficiency), people, politics, language, organizational goals and values, and history (history).
SOCIALIZATION OF IMMIGRATION SERVICES AND IMMIGRATION POLYTECHNIC AT SMA NEGERI 1 SUMBAWA BESAR Rahmawati Nurul Jannah; Devina Yuka utami
Jurnal Abdimas Imigrasi Vol 3 No 1 (2022): Jurnal Abdimas Imigrasi
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/jaim.v3i1.432

Abstract

Immigration services are provided by the Immigration Office under the Immigration Directorate of the Ministry of Law and Human Rights. These services cover all processes related to entry, stay and exit of citizens and foreign nationals in a country. In accordance with Law Number 6 of 2011 concerning Immigration, the class II immigration office of TPI Sumbawa Besar has the following tasks: Granting and Supervision of Visas and Stay Permits, Registration of Foreigners, Granting of Citizenship, Provision of Consular Services, Immigration Law Enforcement, Border Control, International Cooperation while its functions are: Controlling the Movement of People, Security Monitoring, Services and Facilitation, Control of Illegal Immigration, Provision of Information, Law Enforcement, Data Management, Policy Implementation. In this activity the Immigration Office Class II TPI Sumbawa Besar together with lecturers and cadets of the Immigration Polytechnic introduced the Immigration Polytechnic as one of the official schools under the Ministry of Law and Human Rights which focuses on the field of immigration.
Reformasi Kebijakan Keimigrasian di Era Globalisasi: Studi Komparatif Indonesia dan Negara ASEAN Lainnya Agid Lukas Evans Pardede; Aninda Sri Rahayu Mastur; Rahmawati Nurul Jannah
Jurnal Media Administrasi Vol 10 No 1 (2025): April: Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v10i1.2792

Abstract

This study analyzes Indonesia’s immigration policy reforms in response to global and ASEAN migration dynamics. The reforms emphasize a human rights-based approach, digital services like e-Visa and M-Paspor, and bureaucratic modernization. Despite progress, challenges remain in implementation, institutional overlap, and limited protection for vulnerable groups such as refugees and undocumented migrants. Comparisons with other ASEAN countries reveal varied approaches, positioning Indonesia to lead regional migration policy harmonization through its strategic role and commitment to human right.  
Implementasi Good Governance dalam Pengelolaan Pelayanan Keimigrasian di Indonesia Agung Setiawan; Aninda Sri Rahayu Mastur; Rahmawati Nurul Jannah
Jurnal Media Administrasi Vol 10 No 1 (2025): April: Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v10i1.2793

Abstract

This study aims to analyze the reform of Indonesia’s immigration policy in the era of globalization and to compare it with the immigration policies of other ASEAN countries, such as Malaysia, Singapore, and Thailand. The research uses a literature review method by analyzing current regulations, international reports, and academic publications. The findings indicate that Indonesia has made significant reforms through immigration service digitalization, the implementation of e-visas, and a human rights-based approach. However, compared to neighboring countries, Indonesia still faces challenges in inter-agency coordination, undocumented migrant regulation, and refugee protection. The comparative study reveals that ASEAN countries adopt varied approaches, from merit-based systems to migrant regularization programs. This research concludes that Indonesia has great potential to lead the harmonization of migration policies in the ASEAN region, but it requires stronger legal frameworks and more integrated governance.
Analisis Konsep Pelayanan Prima pada Layanan Paspor di Indonesia Muhammad Faza Nugraha; Rahmawati Nurul Jannah; Habbi Firlana
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 4 No. 2 (2025): Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v4i2.4704

Abstract

Passport services are one form of strategic public service in the immigration administration system. This study aims to analyze the implementation of excellent service indicators in passport services in Indonesia, as well as to identify supporting factors, obstacles, and strategies that can be implemented to realize quality public services. This study uses a qualitative approach with a literature study method, reviewing various scientific sources and national policies in the 2015–2025 period. The results of the study indicate that the dimensions of action and ability of officers have been consistently implemented through service digitalization and increasing human resource capacity. However, the dimensions of attitude, attention, accountability, and appearance are not yet optimal in most immigration work units, especially in the 3T region. Supporting factors include HR professionalism, service innovation, and technology adoption, while inhibiting factors include bureaucratic cultural resistance, infrastructure inequality, and low digital literacy of the community. Strategic opportunities lie in accelerating digital transformation through SPBE, strengthening the capacity of the apparatus, community participation in service evaluation, and multi-party collaboration. Thus, realizing excellent passport services requires a transformative approach that integrates technological innovation, strengthening service culture, and governance that is adaptive to public needs.
Co-Authors Agid Lukas Evans Pardede AGUNG SETIAWAN Aninda Sri Rahayu Mastur Devina Yuka Utami Devina Yuka Utami Dinda Ayu Retno Sari Habbi Firlana Hanifa Maulidia Mas Budi Priyatno Muhammad Faza Nugraha