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All Journal Hukum Islam Al-Amwal Jurnal Pengabdian Masyarakat Multidisiplin Islamic Business and Finance (IBF) Jurnal Manajemen dan Bisnis Sharing: Journal Of Islamic Economics, Management And Business Nexus Synergy: A Business Perspective Journal of Economic, Management, Business, Accounting Sustainability Journal Of Sustainable Education (JOSE) UKAZ: International Journal of Islamic Studies
Husni Fuaddi
Institut Agama Islam Edi Haryono Madani Riau (IAI EHMRI)
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Journal : Nexus Synergy: A Business Perspective

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The Effect of Service Innovation on Public Satisfaction at the Office of Population and Civil Registration of Pekanbaru City Kurnia, Dedi; Mukson, Mukson; Fuaddi, Husni
Nexus Synergy: A Business Perspective Vol. 1 No. 4 (2024): Nexus Synergy: A Business Perspective
Publisher : First Ciera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61230/nexus.v1i4.86

Abstract

The purpose of this study was to determine the effect of service innovation on public satisfaction at the Population and Civil Registration Office of Pekanbaru City. The sample in this study was the community at the Population and Civil Registration Office of Pekanbaru City totaling 100 people. The data analysis used was validity test, reliability test, normality test, heteroscedasticity test, simple linear regression, determination coefficient test and partial test (t test). Based on the results of the study, it is known that the determination coefficient of the Service Innovation variable as a whole has an influence of 57.5% on Public Satisfaction while the remaining 42.5% is influenced by other factors not studied by the author. The results of the hypothesis test show t count (11,514)> t table (1.984) with sig 0.000 <sig 0.05, so it can be concluded that there is a significant influence on Service Innovation on Public Satisfaction at the Population and Civil Registration Office of Pekanbaru City.
Co-Authors Ade Chandra Al Khusyairi, M. Khoir DIMSAH, AHMAD FAIZAH, LINA Ika Ernita Sari Kurnia, Dedi Mohd. Winario Mukson Mukson Mulyadi, Muhammad Alif Nasfi, Nasfi Norawati, Suarni Prawira, Adi Rafika Amenda RAHMAN, FIRDAUS Rahmat Febriansyah Rohmatul Bari Simbolon, Tahan Theo Syahsudarmi, Siti Yahanan Yahanan Yantama, Akmal Andri Yudi Irwan