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All Journal Jurnal Pengabdian Magister Pendidikan IPA JISIP: Jurnal Ilmu Sosial dan Pendidikan JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmiah Manajemen Kesatuan Jurnal Ilmiah Akuntansi Kesatuan Nusantara Hasana Journal Jurnal Ekonomi Jurnal Akuntansi dan Keuangan Syariah - ALIANSI JPAP (Jurnal Praktisi Administrasi Pendidikan) Jurnal Kompetitif : Media Informasi Ekonomi Pembangunan, Manajemen dan Akuntansi INJECT Interdisciplinary Journal of Communication
Baehaqi Baehaqi
Fakultas Ekonomi, Universitas Islam Al-Azhar
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Social Sciences

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Journal : JISIP: Jurnal Ilmu Sosial dan Pendidikan

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Pengaruh Kualitas Layanan Akademik Terhadap Loyalitas Mahasiswa Zulfa, Eva; Ramdani, Agus; Baehaqi, Baehaqi
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 4, No 3 (2020): JISIP (Jurnal Ilmu Sosial dan Pendidikan)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jisip.v4i3.1346

Abstract

A good university needs to be balanced with good quality academic services. This study aims to determine the effect of academic service quality (X) on Student Loyalty (Y). This study is an ex-post facto study with 40 student respondents as a sample determined based on purposive sampling technique in determining the sample. The instrument used in this study was a questionnaire with a Likert scale. Linear regression is used to test the hypothesis of the strength of the influence between the independent variables and the dependent variable. The results showed that there was an effect of academic service quality (X) on student loyalty (Y) by 50.0%. These findings indicate that: the quality of academic services (X) has an influence on student loyalty (Y).
Co-Authors Agus Ramdani Ahmad Suhendri Baehaqi Baehaqi Baehaqi Fahruddin Fahruddin Joni Rokhmat Lalu Muhaimi M Amin, M M. Amin Mansur Hakim Mochammad Imron Awalludin Muhammad Mujahid Dakwah Nyoman Sridana rodhi, mohammad najib Ulfah, Baiq Rizka Milania Wildan Wildan