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All Journal Jurnal Mitra Pendidikan Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan JURNAL GOVERNANSI Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah JOPPAS: Journal of Public Policy and Administration Silampari
Agus Suarman Sudarsa
Universitas Djuanda
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Mathematics Social Sciences

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IMPLEMENTASI KEBIJAKAN INTENSIF ROLEPLAY CUSTOMER SERVICE DAN PENGARUHNYA TERHADAP KUALITAS PELAYANAN NASABAH DI KANTOR PT. BANK TABUNGAN NEGARA (Persero) Tbk, CABANG BOGOR Deni Haryanto; Husein Maruapey; Agus Suarman Sudarsa
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 4 No. 4 (2021): FairValue : Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (298.874 KB) | DOI: 10.32670/fairvalue.v4i4.812

Abstract

This study aims to determine how the implementation of the roleplay policyaffects the quality of customer service at the PT. State Savings Bank BogorBranch. This study uses a quantitative descriptive analysis approach, which isa method that functions to describe or provide an overview of the object understudy through data or samples that have been collected as they are, without analyzing and making generally accepted conclusions. The population in thisstudy was taken from 10 employees and 30 customers, while the researchsample was purposive sampling technique with a total of 40 respondents takenfrom the total sample population. The final result of this study concludes thatfrom the results of data analysis that has been collected through filling outquestionnaires by 40 respondents, the calculation of the data obtained is asfollows: The policy implementation variable shows a tcount value of 0.432which is greater than ttable in accordance with the ttable data in thecalculation data table reliability test in making and determining decisions,with the average value (αlpha = 0.05) as ttable. This value which is counted ina positive value indicates that the policy implementation variable has a directinfluence on service performance. Thus, if the implementation of the policy isimproved it will improve the quality of service at BTN
MANAJEMEN PEMBINAAN GURU DALAM MENINGKATKAN MUTU PROSES PEMBELAJARAN (Studi Kasus pada SMAN 3 dan SMAN 13 Kabupaten Tangerang) Agus Suarman Sudarsa
e- Jurnal Mitra Pendidikan Vol 3 No 7 (2019): Jurnal Mitra Pendidikan Edisi Juli
Publisher : Kresna Bina Insan Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (236.144 KB)

Abstract

Manajemen pembinaan guru memberikan implikasi rendahnya kualitas dalam meningkatkan mutu proses pembelajaran. Manajemen pembinaan guru dalam meningkatkan mutu proses pembelajaran di SMA Negeri 3 dan SMA Negeri 13 Kabupaten Tangerang. Kebijakan, strategi, perencanaan, pelaksanaan dan evaluasi pembinaan guru serta perencanaan, pelaksanaan dan evaluasi standar proses. Pendekatan yang digunakan dalam penelitian ini bersifat kualitatif dengan metode deskriptif. Data diperoleh dari hasil wawancara, observasi dan studi dokumen. Analisis data menggunakan teknik analisis data kasus individu (individual cases) dan analisis data lintas kasus (cross-cases analysis). Berdasarkan hasil temuan manajemen pembinaan guru memiliki kesamaan dan berjalan dengan baik. Kebijakan pembinaan guru berasal dari kesadaran kepala sekolah mengenai pentingnya peranan guru dalam menentukan mutu proses pembelajaran. Strategi kepala sekolah dalam peningkatan kompetensi kepribadian dan sosial guru dilakukan secara internal di sekolah dengan cara memotivasi, penghargaan bagi guru berprestasi, pengawasan atau supervisi terhadap kinerja guru.
Evaluasi Kepemimpinan Presiden Joko Widodo Menjelang Akhir Masa Jabatan Iwan Sumiarsa; Hidayat Hidayat; Siti Nur Azijah; Yusup Supendi; Muhammad Husein Maruapey; Agus Suarman Sudarsa
Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Vol 5, No 2 (2023): Birokrasi dan Pemerintahan di Daerah 11
Publisher : Jurusan Administrasi Publik FISIP UIN SGD Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jbpd.v5i2.27007

Abstract

In 2024 Joko Widodo will end his tenure as President with a series of polemics at the end of his tenure. He was considered not neutral in the presidential election contest because he openly stated that he would not be neutral for the sake of the nation and state. His statement immediately received responses from various groups because he considered that what Jokowi was doing was a step to secure various projects that are still experiencing problems, such as the National Capital project which is still hampered by development investment and the Jakarta-Bandung Fast Railroad project which is experiencing swelling. cost. President Jokowi's policies must certainly receive an evaluation so that in the future what has not been done by Jokowi can be followed up by the next President, especially employment and poverty problems which until now have not been optimally resolved. This research was conducted to assess President Jokowi's performance by analyzing various sources so that it can be found what Jokowi has achieved and what he has not done. Using a descriptive methodology, the author will describe the results of the author's analysis and observations from various sources of electronic media and journals that discuss President Jokowi's performance, for further comments
Model Kepemimpinan Nasional Dan Pemerataan Pembangunan Di Indonesia Model Of National Leadership And Equity Development In Indonesia Muhammad Husein Maruapey; Agus Suarman Sudarsa; Windi Wijayanti; Wahyudin Wahyudin; Muhammad Jejen Jakaria
JOPPAS: Journal of Public Policy and Administration Silampari Vol 5 No 1 (2023): JOPPAS: Journal of Public Policy and Administration Silampari
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/joppas.v5i1.6821

Abstract

Seorang pemimpin sangat berperan besar dalam menentukan berhasil atau tidaknya suatu organisasi mencapai tujuan yang telah ditetapkan. Hal ini ditentukan oleh gaya kepemimpinan yang dijalankan dalam organisasi tersebut. Bagi suatu negara, kepemimpinan seorang pemimpinan akan menentukan dalam mencapai tujuan negara yang juga erat kaitannya dengan pembangunan nasional. Persoalan pembangunan merupakan isu makro yang terus menjadi fokus pemerintah. Berbagai kebijakan pun dikeluarkan pemerintah dalam rangka meningkatkan pembangunan nasional. Namun, pembangunan dalam arti luas ini yang tidak hanya sebatas pembangunan infrastruktur secara fisik, masih menjadi pekerjaan rumah bagi pemerintah. Tujuan dari penelitian ini adalah menganalisis jenis-jenis model kepemimpinan, mengetahui permasalahan pembangunan di Indonesia dan merumuskan model kepemimpinan dalam mewujudkan pemerataan pembangunan di Indonesia.Penelitian ini menggunakan pendekatan deskriptif kualitatif. Teknik pengumpulan data yang digunakan dalam penelitian ini sesuai dengan tujuan penelitian ini yaitu studi literatur. Kepemimpinan transformasional dapat merupakan model yang dapat dimiliki oleh seorang pemimpin nasional. Tercapai atau tidaknya pemerataan pembangunan di Indonesia akan ditentukan oleh seorang pemimpin nasional yang memiliki jiwa kepemimpinan nasional. Pemimpin nasional harus dapat memahami secara mendasar dan memetakan apa yang menjadi permasalahan pembangunan dan model pembangunan yang sedang berkembang, sehingga kebijakan yang dikeluarkan dapat tepat sasaran dan pemerataan pembangunan dapat diwujudkan. Kata kunci: kepemimpinan, kepemimpinan nasional, pemerataan pembangunan
IMPLEMENTASI KEBIJAKAN PERATURAN BUPATI NOMOR 79 TAHUN 2018 TENTANG PENGELOLAAN BADAN USAHA MILIK DESA Aisy, Dalia Syareatul; Purnamasari, Irma; Apriliani, Afmi; Seran, Gotfridus Goris; Pratidina, Ginung; Maruapey, Muhammad Husein; Sudarsa, Agus Suarman; Mulyono, Imam Edy
Jurnal Governansi Vol 10 No 2 (2024): Jurnal Governansi Volume 10 Nomor 2, Oktober 2024
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v10i2.15367

Abstract

The implementation of the Village Owned Enterprises (BUMDes) policy is the process of implementing and implementing the rules and guidelines that have been set by the government to establish and manage businesses at the village level. This research aims to find out how the Implementation of the Bogor Regent Regulation Policy Number 79 of 2018 in the Management of Village Owned Enterprises (BUMDes), to find out what obstacles are faced in the management of Village-Owned Enterprises (BUMDes), to find out what efforts are made to achieve the policy in Cigombong district, Bogor Regency. This study uses a quantitative method with a descriptive approach with data collection techniques using observations that become the main and secondary data, interviews, questionnaires equipped with documentation data and literature studies as secondary data. The analysis technique used Likert scale measurements and used the Weight Mean Score (WMS) formula. The results of the study received an average score of 3.68 which is included in the good category. This is observed according to aspects such as communication, resources, disposition, and bureaucratic structure that have been well realized, but improvements are needed in several aspects of communication and resources to maximize policy implementation. As a result, the efforts made include training for managers, the need to strengthen communication between the village government and the community, increase and improve human resources and improve the bureaucratic structure that supports BUMDes operations.
Co-Authors Aisy, Dalia Syareatul Apriliani, Afmi Deni Haryanto Ginung Pratidina Gotfridus Goris Seran Hidayat Hidayat Iwan Sumiarsa Muhammad Husein Maruapey Muhammad Jejen Jakaria Mulyono, Imam Edy Purnamasari, Irma Siti Nur Azijah Wahyudin Wahyudin Windi Wijayanti Yusup Supendi