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ANALISIS MANAJEMEN PIUTANG PASIEN DENGAN PENJAMIN ASURANSI GUNA MENCAPAI TARGET PELUNASAN PIUTANG DI PERSADA HOSPITAL MALANG Wening Palupi Dewi; Sekardini Rachma Widyaastoeti
Medic Nutricia : Jurnal Ilmu Kesehatan Vol. 8 No. 4 (2024): Medic Nutricia : Jurnal Ilmu Kesehatan
Publisher : Cahaya Ilmu Bangsa Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5455/nutricia.v8i4.6168

Abstract

Latar Belakang: Piutang rumah sakit adalah permasalahan signifikan yang berdampak langsung pada pelayanan kesehatan masyarakat. Hal ini dapat mengurangi kualitas layanan kesehatan, menghambat investasi dalam pengembangan fasilitas dan sumber daya manusia, serta meningkatkan risiko kegagalan pembayaran dan kerugian finansial bagi rumah sakit. Oleh karena itu, manajemen piutang yang efektif dan efisien sangat penting bagi Persada Hospital untuk mencapai target pelunasan piutang asuransi.Tujuan: Mengkaji dan menganalisis manajemen piutang pasien dengan penjamin asuransi di Perasada Hospital Malang, serta memberikan rekomendasi untuk meningkatkan kinerja keuangan. Metode: Metode yang digunakan dalam penelitian ini adalah deskriptif kualitatif dengan melakukan triangulasi sumber dan metode, meliputi pengamatan langsung dan wawancara mendalam. Hasil: Berbagai faktor yang mempengaruhi jumlah piutang pasien dengan penjamin asuransi yakni kebijakan asuransi kompleks, proses administrasi rumah sakit yang lambat, dan keterlambatan pembayaran dari perusahaan asuransi. Terkait pengukuran pembayaran di tinjau dari jumlah hari dari pengajuan klaim hingga pembayaran, persentase klaim yang dibayar tepat waktu, dan jumlah klaim yang tertunda atau ditolak penting untuk mengevaluasi kinerja proses penagihan. Serta strategi yang digunakan adalah penggunaan sistem teknologi informasi, pelatihan staf, dan peningkatan komunikasi dengan perusahaan asuransi dapat membantu rumah sakit meningkatkan kinerja penagihan. Kata Kunci : Manjemen, Piutang, Asuransi.
The Effectiveness of the Online Cadre Refresh Program on Capacity Building for Cadres in Toddler Posyandu Management During the Covid-19 Pandemic Ardi Bastian; Reni Nurhidayah; Intan Pratita; Wening Palupi Dewi; Wahyu Purnomo
Journal of Global Research in Public Health Vol. 8 No. 1 (2023): June
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jgrph.v8i1.443

Abstract

One of the health services affected by the COVID-19 pandemic is the toddler posyandu, because that the implementation of toddler growth and development screening was non-optimal. The management of the Toddler Posyandu during the Covid-19 pandemic has its challenges to comply with the established health protocols. There is a need for education and training programs that can improve the ability of cadres to manage toddler posyandu during the COVID-19 pandemic. This study aims to look effectiveness of the cadre refresh program in increasing the ability of cadres to manage the toddler Posyandu during the Covid-19 pandemic. The research design was quasi-experimental with one group pretest posttest approach. The population in this study was 140 toddler cadre Puskesmas Baron Nganjuk with total sampling and using T-test data analysis. The ability of cadres to manage the toddler Posyandu showed an average score of 13.25 before the intervention and 14,75 after program. The result of data analysis indicates there is an effect of online refreshment program on capacity building toddler cadres with ρ-value = 0,000. It is indicate that the cadre refresh program has an impact on increasing the ability of toddler cadres. It was concluded that the cadre refresh program has an impact on increasing the ability of toddler cadres. Re-education will provide a learning experience again so cadres will recall the material they have learned and can broaden their understanding of the material presented by paying attention to updated knowledge and experience that they have experienced.
Visit Analysis Of Degenerative Hypertensive And Diabetic Millitus Patients Reviewed From The Level Of Anxiety During The Pandemic At The Sukorejo Health Center In Blitar City In 2022 Panca Radono; Yatimah; Wening Palupi Dewi
Journal of Hospital Management and Services Vol. 4 No. 2 (2022): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v4i2.44

Abstract

Degenerative diseases are chronic diseases that affect a lot of a person's quality of life and productivity, and regular examinations are needed to increase the success of degenerative disease management. The covid-19 pandemic has affected the anxiety level of degenerative patients (hypertension and diabetes mellitus) to visit regularly so that the level of patient visits has decreased. The purpose of this study was to analyze the visits of degenerative patients with hypertension and diabetes millitus in terms of anxiety levels during the covid-19 pandemic. The type of research used is quantitative with a cross-sectional research design, the population and sample of this study are 600 respondents with the simple random sampling technique so that 60 respondents are obtained. This data collection tool uses questionnaires. Data analysis using the chi square test with a α rate of 5% (0.05).the results of the study were obtained (p = 0.000 > 0.05) or ho received which means that there is no relationship between visits by degenerative hypertension and diabetes mellitus patients in terms of the level of patient anxiety during the covid-19 pandemic at the sukorejo health center, blitar city in 2022.it was concluded that there was no relationship between patient anxiety levels during the covid-19 pandemic and decreased visits by degenerative patients with hypertension and diabetes mellitus. It is recommended to further improve the kie or counseling for patients with degenerative diseases (hypertension and diabetes mellitus) to conduct regular examinations.
Factor Analysis Of The Implementation Of The Occupational Safety And Health Management System At The Lirboyo General Hospital, Kediri City Lutfiana Ulfa; Novita Ana Anggraini; Wening Palupi Dewi
Journal of Hospital Management and Services Vol. 5 No. 1 (2023): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v5i1.48

Abstract

The hospital is a workplace that has a risk of danger. Based on the Government Regulation of the Republic of Indonesia Number 50 of 2012 concerning the Implementation of the Occupational Safety and Health Management System (SMK3) states that SMK3 is part of the overall company management system in order to control risks related to work activities in order to create a safe, efficient and productive workplace. The Occupational Safety and Health Management System (SMK3) is part of the overall management system in order to control risks related to work activities in order to create a safe, efficient and productive workplace. The study aims to determine the factors implementing the Occupational Safety and Health Management System at the Liboyo General Hospital, Kediri City. The study aims to determine the factors implementing the Occupational Safety and Health Management System at the Liboyo General Hospital, Kediri City. The research method used is quantitative with a cross-sectional study design. The research data used primary data which was taken directly by filling out questionnaires for employees at Lirboyo General Hospital, Kediri City from August 2021 to October 2021. The sampling technique used simple random sampling with a population of 167 and a sample of 118. This study used Ordinal Regression analysis. . In this study, the results showed that there was an influence of the human resource quality factor variable on the implementation of SMK3 with a value of 0.003 and there was an influence of the law enforcement factor variable on the implementation of SMK3 with a value of 0.000. While the K3 monitoring factor variable has no influence on the implementation of SMK3 with a value of 0.486. Through the R Square table, it is known that the implementation factor of SMK3 at Lirboyo General Hospital, Kediri City, has an influence of 25.2%.
The Influence Of Discipline On Professionalism Of Health Personnel At Aura Shifa Hospital Kediri Ria Anka Sari; Agustin Widyowati; Amarin Yudhana; Wening Palupi Dewi
Journal of Hospital Management and Services Vol. 5 No. 2 (2023): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v5i2.57

Abstract

Professionalism of health workers is an important concept in achieving status as a profession, however professionalism is only taught as a theory and concept so it looks abstract and difficult to apply to clinical practice. Success in developing a professional identity as a continuous transition process from education to becoming a professional health worker is influenced by many factors, one of which is discipline. The aim of this research is to analyze the influence of discipline on the professionalism of health workers at Aura Shifa Hospital Kediri. The design of this research is quantitative observational research with a cross sectional approach carried out at Aura Shifa Hospital Kediri. The total population was 197 respondents and the sample was 132 respondents taken using the Stratified Random Sampling technique. The findings showed that the majority of respondents had sufficient discipline, 74 respondents (56.1%). Almost all respondents had sufficient professionalism category, 101 respondents (76.5%). Based on the results of the Linear Regression analysis, it shows that the p-value is 0.000 < 0.05, so H1 is accepted so it is concluded which means that partially there is an influence of discipline on the professionalism of health workers at Aura Shifa Hospital Kediri with an influence size of 54.3%. Therefore, instilling an attitude of discipline and professionalism at Aura Syifa Hospital can continue to be a trusted place for health services and make a positive contribution to patients.
Analysis Of Accuracy In Determining Diagnosis Coding And Completeness Of Claim Files For Pending Claims Bpjs Kesehatan Inpatient Services Uobk Simpang Lima Gumul Rsud Kediri District Finda Sri Wahyuni; Amarin Yudhana; Wening Palupi Dewi
Journal of Hospital Management and Services Vol. 6 No. 1 (2024): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i1.60

Abstract

Background. BPJS claims are the submission of all BPJS patient care costs by the Hospital to BPJS Health, carried out collectively and billed to BPJS Health every month through a verification process. Inaccuracy in determining diagnostic coding and incomplete claims files are the main problems in pending BPJS Health claims, which can cause losses for hospitals. The aim of the research is to analyze the accuracy in determining diagnostic coding and completeness of claim files for pending BPJS health claims for UOBK inpatient services at Simpang Lima Gumul (SLG) Hospital, Kediri Regency. Research methods. Analytical descriptive quantitative research, using observation data collection of 261 respondents using the Simple Random Sampling Technique method and analyzed using a Logistic Regression test. Research result. The majority had accuracy in diagnostic coding of 223 data (85.4%), the majority had completeness in the BPJS Health Claim File of 242 data (92.7%) and the majority had data that was not pending at 205 (78%). This is also supported by a significance value of p value ≤ 0.001, which means there is a significant influence between accuracy and completeness on pending BPJS Health claims. Conclusion. When the documents are incorrect and incomplete, BPJS Health claims will definitely be pending, so all officers need to be careful in anticipating pending claims.
Analysis Of Apm (Anjungan Pendaftaran Mandiri) System Services On Outpatient Patient Satisfaction At Gambiran Hospital, Kediri City Prisca Awanda; Ardi Bastian; Amarin Yudhana; Wening Palupi Dewi; Wahyu Purnomo Jati
Journal of Hospital Management and Services Vol. 6 No. 2 (2024): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i2.100

Abstract

APM is a hospital innovation to improve service quality so as to increase patient satisfaction, which allows general patients who have been registered and whose requirements have been verified to be correct to register and receive a SEP (Participant Eligibility Letter) without having to go through the registration counter so that the registration process can be done in a short time. The purpose of the study was to analyze the effect of APM system services on outpatient satisfaction at Gambiran Hospital, Kediri City. This study used a quantitative observational design with a cross-sectional approach conducted in outpatient care at Gambiran Hospital, Kediri City. The population in this study were 1000 outpatients at Gambiran Hospital, Kediri City. The sample of this study was 286 people taken using a purposive sampling technique with the criteria of family/patient users of APM. The independent variable is the APM system service, while the dependent variable is outpatient satisfaction. Data collection used a questionnaire and analyzed using a person correlation test. The results of the Pearson correlation analysis test with p value = 0.000 and a correlation of 0.443, which means that there is a significant and positive relationship and sufficient strength of the relationship between the self-registration kiosk system service and the quality of outpatient patients at Gambiran Hospital, Kediri City. To improve patient satisfaction, adequate, innovative and up-to-date facilities are needed, supported by good human resources.
Analysis Of Patient Receivables Management With Insurance Providers To Achive Receivables Settlement Targets At Persada Hospital Malang palupi dewi, wening
Journal of Hospital Management and Services Vol. 6 No. 2 (2024): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v6i2.102

Abstract

Background: Hospital receivables represent a significant issue impacting public healthcare services directly. They can diminish the quality of healthcare provision, hinder investments in facility development and human resources, and increase the risks of payment failures and financial losses for hospitals. Therefore, effective and efficient receivables management is crucial for Persada Hospital to achieve its insurance receivables settlement targets. Method: The research employs a qualitative descriptive method with source triangulation and methods including direct observations and in-depth interviews. Result: Various factors influencing patient receivables with insurance providers include complex insurance policies, slow hospital administrative processes, and delayed payments from insurance companies. Regarding payment measurement, factors such as the number of days from claim submission to payment, percentage of claims paid on time, and number of claims delayed or denied are crucial for evaluating billing process performance. Strategies such as implementing information technology systems, staff training, and enhancing communication with insurance companies can help improve billing performance at hospitals. Conclusion: To continually develop more efficient and transparent billing systems and procedures, standardizing insurance claim procedures, utilizing information technology systems, and enhancing communication and coordination with insurance companies are strategic steps that can enhance the effectiveness and efficiency of patient receivables management.
THE EFFECTIVENESS OF THE ONLINE REGISTRATION SYSTEM ON THE WAITING TIME FOR OUTPATIENT SERVICES OF AL ITTIHAD HOSPITAL IN BLITAR REGENCY: English Tri Wulandari, Tri Wulandari; Wening Palupi Dewi
Journal of Hospital Management and Services Vol. 7 No. 1 (2025): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v7i1.108

Abstract

The hospital provides healthcare services including outpatient, inpatient, and emergency services, as well as patient medical records. An agreement-based registration system is now increasingly important to improve efficiency and reduce costs. Online enrollment helps patients avoid long queues, in contrast to the time-consuming manual system. Long wait times affect the image, quality, and satisfaction of hospital services. This study assesses the effectiveness of the online registration system on the waiting time for outpatient registration at Al Ittihad Hospital. This study used an experimental design with two post-test-only groups, measuring the effectiveness of the online registration system on outpatient waiting time at Al Ittihad Hospital, Blitar Regency. The population was the entire outpatient, with samples calculated using the Slovin formula and purposive sampling methods. The independent variable is the online enrollment system, and the dependent variable is the patient's wait time. Data were collected by questionnaire and analyzed using SPSS, including validity, reliability, normality, coefficient of determination, and t-test. This study showed that the online registration system significantly reduced the outpatient waiting time at Al Ittihad Hospital, with a tally of 5,281 greater than ttable 1,656 and alpha 0.000 < 0.05. The T-test indicates that patients who use online systems have a shorter waiting time than conventional methods. These results support the zero (Ho) hypothesis that online registration systems affect wait times.
Analysis of the Role of Parents on Children's Physical Growth of 4-5 Years at Dharma Wanita Tosaren II Kediri City Wening Palupi Dewi; Arina Chusnatayaini
STRADA : Jurnal Ilmiah Kesehatan Vol. 14 No. 1 (2025): May
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/sjik.v14i1.1247

Abstract

Physical growth in children is influenced by various factors such as heredity (ethnicity, race, sex), nutrition, culture, environment, socioeconomic status, climate, physical activity, health, hormones, and particularly the role of parents in fulfilling nutritional needs. This study aimed to examine the influence of parental roles on the physical growth of children aged 4–5 years at Kindergarten Dharma Wanita Tosaren II, Kediri. Using a correlational analytic design with a cross-sectional approach, the study involved 70 parents selected through total sampling. Data on the independent variable (parental role) and dependent variable (physical growth indicators) were collected via questionnaires and observation sheets, and analyzed using the Spearman correlation test.