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All Journal Journal for Quality in Public Health Medic Nutricia : Jurnal Ilmu Kesehatan Journal of Global Research in Public Health Journal of Hospital Management and Services Strada Jurnal Ilmiah Kesehatan (SJIK)
Wening Palupi Dewi
Institut Ilmu Kesehatan STRADA Indonesia
Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Neuroscience Nursing Public Health Veterinary

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Determinants of Satisfaction of Inpatients in Hospitals Wening Palupi Dewi; Yuly Peristiowati; Nurwijayanti; Ratna Wardani; Indasah
Journal for Quality in Public Health Vol. 5 No. 2 (2022): May
Publisher : Master of Public Health Program Institut Ilmu Kesehatan STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jqph.v5i2.332

Abstract

Patient satisfaction can have an impact on the development of the health system, increasing the fulfillment of service needs, continuity of service, and will ultimately provide better health outcomes. Patient satisfaction investigation is a method of assessing the quality of care from the patient's perspective. This study aims to determine the determinants of patient satisfaction in hospital.This research is a literature review research. The research subjects were hospitalized patients. The databases used are: Google scholar, PubMed, and ScienceDirect. The keywords used included: age OR gender OR education OR profession OR residence OR insurance OR “type hospital” OR “quality of care” OR “length of stay” OR “facilities hospital” OR “hospital environment” AND “patient satisfaction” OR “inpatient satisfaction” AND “observational design”. The research used is from 2016 to 2021. Data analysis uses PRISMA flow diagrams. Results: The number of articles is 10 journals, the journals reached are national and international journals. The international journals covered are China (2 journals), Kazakhstan, Ethiopia (2 journals), and America, while the locations of journals conducted in Indonesia include Surakarta (2 journals), Papua, and Yogyakarta. There are 22 variables examined with 14 variables related positively and significantly. These variables are age, gender, education, occupation, quality of health services, doctor's work period, insurance ownership, urban location, length of stay, hospital accreditation status, perception of facilities, number of annual operations, nurse/bed ratio.determinants of inpatient satisfaction in hospitals, namely age, gender, education, occupation, quality of health services, doctor's work period, insurance ownership, urban location, length of stay, hospital accreditation status, perception of facilities, number of annual operations, nurse ratio /bed.
DESIGNING THE DOCHOME APPLICATION TO SUPPORT EXCELLENT SERVICE AT THE KANJURUHAN HOSPITAL NERVE POLYTECHNIC, MALANG REGENCY Ainul Mutrofin; Wening Palupi Dewi
Journal of Hospital Management and Services Vol. 7 No. 2 (2025): November
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jhms.v7i2.118

Abstract

Telehealth is the use of electronic information and telecommunications technology to treat patient health by medical personnel and doctors. Designing the DocHome application to support and improve excellent service at the Kanjuruhan Regional Hospital, Malang Regency. The method in this research is descriptive qualitative. In determining informants, researchers used a purposive sampling technique that met the inclusion and exclusion criteria with 4 informants. Data collection techniques use interview and observation techniques. The data analysis carried out was data reduction, data presentation and drawing conclusions. The data validity test in this research is Data Triangulation. Neurology clinic services are almost the same as the clinic services at the Kanjuruhan District Hospital, Malang Regency. What is mandatory in the neurology clinic is that patients are required to measure the patient's blood pressure, because the most important thing needed by a neurologist is the patient's blood pressure. Based on the research results, it was concluded that the use of technology could especially be applied in the Kanjuruhan Regional Hospital's neurology clinic.
Co-Authors Agustin Widyowati Ainul Mutrofin Amarin Yudhana Ardi Bastian Ardi Bastian Arina Chusnatayaini Finda Sri Wahyuni Indasah Intan Pratita Intan Pratita Lutfiana Ulfa Novita Ana Anggraini Nurwijayanti Panca Radono Prisca Awanda Reni Nurhidayah Ria Anka Sari Salsabila, Unik Hanifah Sekardini Rachma Widyaastoeti Tri Wulandari, Tri Wulandari Wahyu Purnomo Wahyu Purnomo Wahyu Purnomo Jati Yatimah Yuly Peristiowati