Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : Nusantara Science and Technology Proceedings

Flight Attendant Training Program Evaluation Based on Kirkpatrick Model Chandra Sagul Haratua Gultom; R. Madha Komala; Maruf Akbar
Nusantara Science and Technology Proceedings 1st ICEMAC 2020: International Conference on Economics, Management, and Accounting
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2021.1033

Abstract

Training assessment is a necessary endeavor if businesses want to assume that the training they offer has a beneficial effect on employee success and the organization as a whole. This study was conducted to elicit knowledge about flight attendants in the program creation phase at the Angkasa Training Center in Jakarta. This study attempts to analyze program execution beginning with the response, learning, behavior, and performance, which includes assessing the program's effectiveness, implementing the program, and assessing the program's effects. Interview tools and Focus Group Discussion (FGD) techniques were used to collect data. Inter-views with flight attendant students, training participants' supervisors, and fellow trainees, specifically flight attendant students, were performed. The following are the findings of this study: 1). The level of appraisal of student reactions to the organizing committee and resource persons is very strong. You need just to focus on the planning of materials at the start of the session. 2) Evaluation of learning, specifically the ability of students' behaviors, abilities, and skills to have a significant assessment, 3). The behavioral assessment, namely the implementation of the evaluation, is conducted after the subjects return to their respective work environments. There was a substantial difference in behavior improvement during the pre-and post-training periods. Changes in behavior such as attendance discipline, dress code, driving, peer motivation, effective coordination, accuracy, and pace at which everyday activities are completed 4) Evaluation of the effect, specifically, there is a rise in the work of training graduates. Alumni will teach, mentor, and extend the experience learned through training to their colleagues, allowing for the development of more effective training approaches.
Flight Attendant Training Program Evaluation Based on Kirkpatrick Model Chandra Sagul Haratua Gultom; R. Komala; Maruf Akbar
Nusantara Science and Technology Proceedings 1st ICEMAC 2020: International Conference on Economics, Management, and Accounting
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2021.1040

Abstract

Training evaluation is an activity that must be carried out so that companies can believe that the training they provide can have a positive impact on improving employee performance and the company as a whole. One of them is the Flight Attendant training program at the Angkasa Training Center (ATC). The specific purpose of this research is to evaluate program implementation starting from the reaction, learning, behavior, and results which include: evaluation of program effectiveness, evaluation of program implementation, and evaluation of the impact of the program itself. Data were obtained through interview instruments, and Focus Group Discussion (FGD) through qualitative descriptive techniques. Interviews were conducted with flight attendant students, training participants' bosses, and fellow trainees, namely flight attendant students. The results of this study indicate that 1). Reaction evaluation, namely the results of reactions from students to the organizing committee and resource persons is very high. Only need to pay attention to the preparation of materials at the beginning of the training, 2). Learning evaluation, namely the ability of the competence of attitudes, knowledge, and skills of students to have a very significant assessment, 3). Behavioral evaluation, namely the implementation of the evaluation is carried out after the participants return to their respective workplaces. There was a significant increase in a behavior change from before training and after training. Behavioral changes such as attendance discipline, dress code, walking, motivating peers, good communication, and accuracy and speed in completing daily tasks, 4). Impact evaluation, namely there is an increase in the work of training alumni. Alumni can educate and guide and apply the knowledge gained from training to their peers, able to develop better training methods