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All Journal ARISTO Politik Indonesia: Indonesian Political Science Review Gorontalo Journal of Government and Political Studies Humaniora Moderat Jurnal Ilmiah Dinamika Sosial International Journal of Demos Jurnal Pemerintahan dan Kebijakan (JPK) Journal of Indonesian Rural and Regional Government (JIRReG) Jurnal Audiens
Aulia Nur Kasiwi, Aulia Nur
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Religion Humanities Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Trends and Challenges of Digital Transformation in the Public Sector: Policy Implications for Improving Public Services in Indonesian Fitriani, Fitriani; Nurmandi, Achmad; Lawelai, Herman; Kasiwi, Aulia Nur; Younus, Muhammad
ARISTO Vol 13 No 2 (2025): July
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v13i2.11288

Abstract

This research explores trends, challenges and innovations in digital transformation in the public sector, with a focus on its implications in Indonesia. The objectives of this study are to evaluate operational efficiency improvements in public services generated by digital transformation, identify challenges in the implementation of digital technologies, and provide policy recommendations to ensure the sustainability of technology adoption in the Indonesian public sector. The methodology used included a literature review and data analysis from the Scopus database, which was analyzed using VOSviewer to identify key patterns and trends in digital technology adoption in the public sector. The results show that the success of digital transformation depends not only on the adoption of new technologies, but also requires structural changes and organizational culture. Key challenges include resistance to change, the digital divide between urban and rural areas, and infrastructure limitations. This research provides policy recommendations that can accelerate the adoption of digital technologies in Indonesia, particularly through cross-sector collaboration and infrastructure improvements. The findings are expected to serve as a reference for policymakers and practitioners to strengthen the digitalization of public services in a sustainable manner. This research still has several limitations, such as the absence of field studies that directly test the effectiveness of digital transformation in the public sector, as well as analysis of regulations and human resource readiness that still need to be deepened. In addition, the mapping of digitalization trends in Indonesia is still limited to secondary data. For this reason, future research is recommended to conduct surveys or direct interviews with policy makers, strengthen policy analysis, and compare the implementation of digital transformation in other countries so that the strategies formulated are more appropriate and contextual for Indonesia.
Analysis Of the Relationship Between Big Data and Smart Governance in The Context of Achieving Sustainable Governance Satriatama, Muhammad Tegar; Nurmandi, Achmad; Hardianti, Hardianti; Lawelai, Herman; Kasiwi, Aulia Nur
Journal of Indonesian Rural and Regional Government Vol 9 No 2 (2025): Rural and Regional Government
Publisher : Magister Ilmu Pemerintahan Sekolah Tinggi Pembangunan Masyarakat Desa "APMD" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47431/jirreg.v9i2.674

Abstract

Big Data and Smart Governance are important components in achieving sustainable governance. This article explores the integration of Big Data in public administration and its role in improving government efficiency, transparency, and accountability through data-driven decision-making. While Big Data offers great opportunities, governments face a variety of challenges, including data privacy, security, and technology infrastructure issues. This article identifies these challenges and highlights the potential of Smart Governance in supporting sustainable development by leveraging technology to achieve environmental, economic, and social goals. Through a comprehensive analysis, this study presents policy recommendations to help governments and stakeholders make optimal use of Big Data in supporting more effective and sustainable governance. These findings highlight the long-term benefits of integrating Big Data in public administration to ensure equitable and sustainable development.
Inclusive Communication in Public Service Innovation "Si Nduk KEREN” as Media for Civic Engagement in Pacitan Regency Winarsih, Atik Septi; Kencono, Dewi Sekar; Yecyec, Faye Lorraine M.; Kasiwi, Aulia Nur
Jurnal Audiens Vol. 7 No. 1 (2026): March
Publisher : Universitas Muhammdiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jas.v7i1.742

Abstract

This study aims to examine the quality of population administration services for vulnerable groups, which remains a challenge in realizing inclusive governance. The elderly and individuals with special needs often face access barriers, including mobility, information access, and service access. Proactive, inclusive service innovation is crucial to ensuring the equal fulfillment of administrative rights. This study aims to measure the level of satisfaction of the elderly and individuals with special needs with the implementation of the "Si nDuk KEREN" innovation program in Pacitan Regency and to identify service elements with the highest and lowest scores as a basis for service improvement. The study used a simple mixed-methods approach, combining a quantitative component (measuring nine service elements in accordance with national regulations) and a qualitative component (in-depth field findings to explain the factors underlying the scores). The study distributed the Community Satisfaction Index to 50 respondents. The results show that the elements of requirements and service products received the highest satisfaction scores, indicating procedural clarity and certainty of service outcomes. In contrast, elements of service time, staff competence, and facilities and infrastructure received relatively lower scores, primarily due to resource limitations, geographical challenges, and the need to adjust services for the elderly and individuals with special needs. Despite logistical challenges in data collection and field service delivery, the program significantly increased access to population administration services through home visits and free collective services. These findings confirm that the "Si nDuk KEREN" innovation contributes to strengthening inclusive governance, and that improvements in time efficiency, staff capacity building, and the provision of more vulnerable-friendly facilities are needed.
Institutionalizing Innovation for Accessibility and Vulnerable Rights: A Comparative Study between Semarang and Bantul Regency, Indonesia Winarsih, Atik Septi; Kencono, Dewi Sekar; Mina, Faye Lorraine P.; Kasiwi, Aulia Nur
Jurnal Pemerintahan dan Kebijakan (JPK) Vol. 7 No. 3 (2026): August
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jpk.v7i3.29451

Abstract

The paper examines affirmative action as a policy instrument to enhance access to education and employment for historically marginalized socioeconomic and political groups, particularly minorities and women, in Indonesia. This research employed a qualitative approach based on a literature review, analytical interpretation, and data construction using NVivo software. The findings indicated that the Semarang City and Bantul Regency Governments have implemented a division of responsibilities among agencies to facilitate public services for vulnerable groups, including persons with disabilities. However, the effectiveness of implementation is constrained by low levels of education and limited accessibility to technology. This research contributes to the discourse on digital governance and inclusion, demonstrating that affirmative action in the contemporary era must integrate digital accessibility as a core dimension, thereby expanding traditional frameworks toward a more technology-inclusive model of social equity policy. To address these challenges, the government has introduced various initiatives to improve accessibility and enhance the quality of life for people with disabilities.
Co-Authors Achmad Nurmandi Aisyah, Ica Naisyah Tul Aisyah, Luthfiana Putri Anggreani, Muthiara Dwi Atik Septi Winarsih, Atik Septi Eko Priyo Purnomo Fitriani Fitriani Hardianti Hardianti, Hardianti Helen Dian Fridayani, Helen Dian Herman Lawelai Kencono, Dewi Sekar Lubna Salsabila Mardha Adhi Pratama, Mardha Adhi Mina, Faye Lorraine P. Muhammad Eko Atmojo, Muhammad Eko Pramesti, Dyah Ratna Rahmanto, Fajar Satriatama, Muhammad Tegar Suciadi, Muhammad Yecyec, Faye Lorraine M. Younus, Muhammad Zahra, Abitassha Az