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All Journal JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING Juriti Prima (Jurnal Ilmiah Teknik Industri Prima) Jurnal Sistem Teknik Industri INCODING: Journal of Informatics and Computer Science Engineering Jurnal Ilmiah Teknik Mesin & Industri (JITMI)
yuana delvika, yuana
universitas medan area
Agriculture, Biological Sciences & Forestry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Mechanical Engineering Public Health

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Analisis Kepuasan Nasabah pada Kualitas Pelayanan dengan Metode Fuzzy Service Quality dan Quality Function Deployment di PT Bank Mandiri Ginting, Yeni Yuswita; Siregar, Ninny; Delvika, Yuana
Jurnal Ilmiah Teknik Mesin & Industri (JITMI) Vol 1, No 1 (2022): Jurnal Ilmiah Teknik Mesin & Industri (JITMI), May
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jitmi.v1i1.1220

Abstract

Service quality is the most important factor for the bank so that the Bank can keep surviving and developing. Every day the number of customers development is increasing so that the service quality and customer satisfaction must be prioritized. The way to improve service quality is trying to find out customers' desires, where the Fuzzy Servqual (Service Quality) and QFD (Quality Function Deployment) methods were used in improving the quality of bank services. The purpose of this research was to design a service improvement proposal at Bank Mandiri KCP Medan Citra Garden by using Fuzzy Servqual and QFD. In this study, a survey was conducted by distributing questionnaires to 100 respondents from Bank Mandiri KCP Medan Citra Garden based on data processing performed using the Fuzzy Servqual method, for designing improvement proposals using the Quality Function Deployment (QFD) method. The level of customer satisfaction at Bank Mandiri KCP Medan Citra Garden was lower than the importance level of affected factors in customer satisfaction at Bank Mandiri KCP Medan Citra Garden which needed to be more improved was the Tangible dimension (Physical Evidence) shown in the comfort and security of the location and parking lot provided with a score of -13.17. Furthermore, that had to be maintained on the Tangible dimension (Physical Evidence) was shown in the bank officers' appearances who were always neat and wore masks and gloves with a score of 4.496 at Bank Mandiri KCP Medan Citra Garden. Thus, it was recommended to Bank Mandiri KCP Medan Citra Garden to further improve service performance on all services.
Analisis Pengendalian Mutu Minyak Sawit Dengan Metode SQC Pada PKS PT. Perkebunan Nusantara IV Adolina Sitinjak, Riva Suyanto; Banjarnahor, Marali; Delvika, Yuana
Jurnal Ilmiah Teknik Mesin & Industri (JITMI) Vol 1, No 2 (2022): Jurnal Ilmiah Teknik Mesin & Industri (JITMI), November
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jitmi.v1i2.1464

Abstract

PT. Perkebunan Nusantara IV Adolina North Sumatra is a company engaged in the processing of palm oil. The product produced is Crude Palm Oil (CPO). Quality control is the use of techniques and activities to achieve maintain and improve the quality of a product or service.  While Statistic Quality Control is a statistical technique used widely to ensure that processes meet standards. This study aimed to analyze the quality control of palm oil if it meets the standard, and then do quality improvement so as not to vary too far from the standards that have been determined because the better quality is far from the limit control, the result obtained is better for the company to gain trust about the quality of CPO, an analysis was carried out by managing inspection data of seven quality parameters using control chart analysis tool and cause-effect diagrams. From the results of the research conducted, it was found that 3 parameters greatly affect the quality of palm oil, namely ALB content, moisture content, and dirt content. The cause of high ALB levels. Moisture content, and dirt content are due to improper maturity, storage duration, and not doing good sorting. In addition, the engine performance is unstable due to the age of the engine that has been operating for a long time.
Analisis Kepuasan Nasabah pada Kualitas Pelayanan dengan Metode Fuzzy Service Quality dan Quality Function Deployment Ginting, Yeni Yuswita; Siregar, Ninny; Delvika, Yuana
Jurnal Ilmiah Teknik Mesin & Industri (JITMI) Vol 1, No 2 (2022): Jurnal Ilmiah Teknik Mesin & Industri (JITMI), November
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jitmi.v1i2.1465

Abstract

Service quality is the most important factor for the bank so that the Bank can keep surviving and developing.. The way to improve service quality is trying to find out customers' desires, where the Fuzzy Servqual (Service Quality) and QFD (Quality Function Deployment) methods were used in improving the quality of bank services. The purpose of this research was to design a service improvement proposal at Bank Mandiri KCP Medan Citra Garden by using Fuzzy Servqual and QFD. In this study, a survey was conducted by distributing questionnaires to 100 respondents from Bank Mandiri KCP Medan Citra Garden based on data processing performed using the Fuzzy Servqual method, for designing improvement proposals using the Quality Function Deployment (QFD) method. The level of customer satisfaction at Bank Mandiri KCP Medan Citra Garden was lower than the importance level of affected factors in customer satisfaction at Bank Mandiri KCP Medan Citra Garden which needed to be more improved was the Tangible dimension (Physical Evidence) shown in the comfort and security of the location and parking lot provided with a score of -13.17. Furthermore, that had to be maintained on the Tangible dimension (Physical Evidence) was shown in the bank officers' appearances who were always neat and wore masks and gloves with a score of 4.496 at Bank Mandiri KCP Medan Citra Garden. Thus, it was recommended to Bank Mandiri KCP Medan Citra Garden to further improve service performance on all services.
Perancangan Budaya Kerja 5S (Seiri, Seiton, Seiso, Seiketsu, Shitsuke) di PT. Andalas Citra Elektrindo Pangaribuan, Rafiq Kurnia; Delvika, Yuana; Sutrisno, Sutrisno
INCODING: Journal of Informatics and Computer Science Engineering Vol 4, No 1 (2024): INCODING APRIL
Publisher : Mahesa Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/incoding.v4i1.645

Abstract

The 5S work culture is a work method created by Japan that implements the regulation and structuring of the work environment. One of the objectives of this study is to find out the design of 5S (Seiri, Seiton, Seisou, Seiketsu, and Shitsuke) in PT. Andalas Citra Elektrindo to observe the problems of working conditions so as to increase work efficiency and comfort. This study uses a descriptive research approach. The object of the research is on the production floor of PT. Andalas Citra Elektrindo which has not implemented 5S. The data collection technique was carried out using observation/observation techniques. Data obtained from direct observation on the production floor. The instrument used is to use a checklist instrument. The results of this research are the design of 5S work culture and the layout of the responsibility map of each department using Microsoft Visio 2016 software and the creation of 5S procedure forms.
Co-Authors Alrahman, Yufri Ginting, Yeni Yuswita heru wiranata daulay, heru wiranata Hutagalung, Sandro Andika kamil mustafa, kamil marali banjarnahor, marali Muda, Riskilan Munthe, Sirmas Nawirah, Luthfiah ninny siregar, ninny Pangaribuan, Rafiq Kurnia Sitinjak, Riva Suyanto Sutrisno, Sutrisno