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KINERJA PERGURUAN TINGGI DALAM PERSPEKTIF KINERJA LAYANAN, STRATEGI PEMANFATAAN TEKNOLOGI DAN KOMPETENSI SUMBERDAYA MANUSIA Petiana Indriati; Muhammad Fakhrudin Salim Salim; Mombang Sihite; Zulkifli
JIMP : Jurnal Ilmiah Manajemen Pancasila Vol 3 No 1 (2023): Maret
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/jimp.v3i1.4088

Abstract

Abstrak Tantangan global dan digitalisasi menjadi fokus perguruan tinggi menuju internasionalisasi. Menjawab tantangan tersebut dibutuhkan sistem tata kelola yang baik dalam upaya mencapai efektif itas dan efisiensi pencapaian visi dan misi perguruan tinggi. Penelitian ini bertujuan menganalisis kinerja perguruan tinggi dalam persepktif kinerja layanan, strategi pemanfaatan teknologi informasi, dan kompetensi sumberdaya manusia. Teknik analisis dilakukan dengan mixed method. Pengujian kuatitatif dilakukan dengan sampel para pengelola program studi. Analisis kualitatif dilakukan berdasarkan hasil diskusi dengan para partisipan yang terdiri dari dari beberapa pimpinan perguruan tinggi dengan akreditasi unggul dan memiliki information technology awareness yang tinggi, pengelola admistrasi akademik dan human resource pada obyek penelitian. Hasil penelitian menunjukkan bahwa strategi pemanfaatan teknologi informasi dan kinerja layanan berpengaruh positif terhadap kinerja perguruan tinggi. Peningkatan kompetensi sumberdaya manusia berpengaruh terhadap meningkatnya kinerja layanan, serta berpengaruh terhadap kinerja perguruan tinggi, namun strategi pemanfaatan teknologi informasi tidak berpengaruh terhadap kinerja layanan. Abstract Global challenges and digitalization are the focus of higher education towards internationalization. Responding to these challenges requires a good governance system in an effort to achieve effectiveness and efficiency in achieving the vision and mission of higher education. This study aims to analyze the performance of universities in terms of service performance, information technology utilization strategies, and human resource competencies. The analysis technique was carried out using a mixed method. Qualitative testing was carried out with a sample of study program managers. Qualitative analysis was carried out based on the results of discussions with participants consisting of several university leaders with superior accreditation and having high information technology awareness, academic administration managers and human resources on the object of research. The results showed that the strategy of using information technology and service performance had a positive effect on university performance. Increasing the competence of human resources has an effect on increasing service performance, but has an effect on the performance of higher education institutions. The strategy of using information technology has no effect on service performance. Keywords: higher education performance, service performance, technology utilization strategy, human resource competency
Pelatihan Pembukuan Usaha Bagi UMKM Kuliner Kebun Manggis Jakarta Lailah Fujianti; Petiana Indriati; Roy Prakoso; Agnes Mitra Bangun; Nabilah Khairany
SULUH: Jurnal Abdimas Vol 5 No 2 (2024): SULUH: Jurnal Abdimas Februari
Publisher : FEB-UP Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/suluh.v5i2.5527

Abstract

Abstrak Pengabdian ini bertujuan untuk meningkatkan kemampuan keahlian pembukuan bagi pelaku UMKM kuliner yang berlokasi Kelurahan Kebon Manggis Jakarta. Metode pelaksanaan pengabdian meliputi pembentukan tim pengabdian, identifikasi masalah atau kebutuhan masyarakat, penyusunan rencana pengabdian, kolaborasi pemerintah setempat, pelaksanaan kegiatan pengabdian, evaluasi hasil dari kegiatan pengabdian dan publikasi dan penyebarluasan. Pelaksanaan pengabdian dilaksanakan pada tanggal 19 Juli 2023 bertempat kantor pos yandu dengan alamatnya Jl. Kesatrian X RT 016 RW 003, Kelurahan Kebon Manggis, Kecamatan Matraman, Jakarta Timur 13150. Pengabdian ini diikuti 19 pelaku UMKM Kuliner Kebon Manggis. Dari evaluasi di ketahui tujuan pengabdian tercapai dengan adanya peningkatan keahlian mengenai pembukuan meningkat yang semula sebelum pelatihan rata-rata nilai 40 menjadi 60 setelah pelatihan. Kata Kunci : UMKM, Kuliner, Pembukuan, Kebon Manggis, Jakarta Abstract This service aims to enhance accounting skills for culinary MSMEs (Micro, Small, and Medium Enterprises) located in the Kebon Manggis neighborhood of Jakarta. The execution method of this service includes forming a service team, identifying community problems or needs, devising a service plan, collaborating with the local government, carrying out service activities, evaluating the results of the service activities, and publishing and disseminating the findings. The service was conducted on July 19, 2023, at the post office located at Jl. Kesatrian X RT 016 RW 003, Kebon Manggis Village, Matraman District, East Jakarta 13150. Nineteen culinary MSMEs from Kebon Manggis participated in this service. Through the evaluation, it was determined that the service's objectives were achieved, as there was an improvement in accounting skills. Prior to the training, the average score was 40, but after the training, it increased to 60. Keywords : MSMEs, Culinary, Bookkeeping, Kebon Manggis, Jakarta
Optimasi Potensi Lokal Melalui Pemanfaatan Tanaman Sekitar Laili Savitri Noor; Herlan; Rika Kaniati; Rubiul Yatim; Petiana Indriati; Poppy Francisca Waraswati
SULUH: Jurnal Abdimas Vol 6 No 2 (2025): SULUH: Jurnal Abdimas Februari
Publisher : FEB-UP Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/suluh.v6i2.7298

Abstract

Bisnis hijau dan berkelanjutan adalah aktivitas ekonomi dan bisnis yang mengedepankan keseimbangan antara aspek ekonomi, sosial dan lingkungan. Bisnis hijau salah satunya berupaya untuk memanfaatkan tanaman sekitar sebagai bahan baku yang dikreasikan menjadi produk fashion inovatif yang bernilai ekonomis, dengan tidak merusak alam sekitar. Kegiatan ini dilakukan dengan memberikan pembekalan kepada Siswa Kelas 12 SMA Yaspen Tugu Ibu - Depok berupa pelatihan membuat produk ECOPRINT dengan mengoptimasi potensi lokal melalui pemanfaatan tanaman sekitar. . Permasalahan peserta pelatihan yang dihadapi adalah 1) Belum semua memahami pengertian Wirausaha Hijau, 2) Belum semua memahami jenis produk yang berbasis wairausaha hijau, 3) Belum muncul ide bisnis berbasis ekonomi wirausaha hijau. Solusi yang diberikan adalah 1) memberikan semangat dan motivasi bagi para siswa berupa mindset kewirausahaan Hijau. 2) Membuka paradigma berpikir para siswa dengan mindset kewirausahaan Hijau untuk berpikir kreatif dan inovatif melalui pemanfaatan tanaman sekitar sebagai bahan baku untuk membuat ecoprint sehingga bernilai ekonomis. Target yang diharapkan adalah pola pikir berkembang dan memeroleh ide bisnis dari tanaman sekitar yang dapat dijadikan bahan baku tanpa biaya yang akan membuka peluang bisnis. Luaran yang harapkan kegiatan ini dapat dijadikan model pelatihan berkelanjutan dalam menjaga lingkungan dengan sekaligus menciptakan produk inovatif ramah lingkungan
The Mechanism of Word of Mouth in the Transformation of Strategic Capabilities Into Competitive Advantages of Excellent Private Universities the Role of Word of Mouth as a Conversion Mechanism in the Digital Age (Parsimonious Model) Petiana Indriati; Sri Widyastuti; Zulkifli Zulkifli
Eduvest - Journal of Universal Studies Vol. 6 No. 2 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i2.52936

Abstract

The changing competitive landscape of private higher education institutions (PTS) indicates that institutional excellence is no longer solely determined by internal performance, but rather by how that performance translates into credible public perception. This study aims to examine the role of Word of Mouth (WoM) as a conversion mechanism that transforms strategic capabilities—student experience (X1), digital strategy (X2), and industry partnerships (X3)—into competitive advantage (Y1) at Unggul-accredited PTS in the Greater Jakarta area. The research approach employs an explanatory quantitative method with Structural Equation Modeling analysis based on Partial Least Squares (SEM-PLS). Data were obtained from 252 respondents consisting of active students and alumni. The results show that student experience and digital strategy have no direct effect on competitive advantage, while industry partnerships have a significant positive effect. However, all strategic capabilities are proven to have a significant effect on Word of Mouth, and Word of Mouth has a strong effect on competitive advantage. Mediation tests confirm that WoM functions as the main transmission mechanism, with a full mediation pattern for student experience and digital strategy, and partial mediation for industry partnerships. This finding confirms that strengthening internal capabilities needs to be accompanied by a social-digital advocacy activation strategy to produce a competitive advantage that is recognized by the public.
MENDORONG KEWIRAUSAHAAN GEN Z DENGAN MENGOPTIMALKAN SOSIAL MEDIA M. Nuruddin Subhan; Bintang Andhyka; Petiana Indriati; Adi Nugroho; Chaerani Nisa; Murti Widyaningsih; Riska Yustisiana; Kurnia Herniansyah; Shan Nemuel Andres; Nathanel Ephraim
Jurnal Pengabdian Pendidikan Masyarakat (JPPM) Vol 5 No 1 (2024): Jurnal Pengabdian Pendidikan Masyarakat (JPPM) Vol 5 No 1 (2024)
Publisher : LPPM UNIVERSITAS MUHAMMADIYAH MUARA BUNGO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52060/jppm.v5i1.1865

Abstract

Cultivating an entrepreneurial mindset from a young age might inspire youths to pursue entrepreneurship. Introducing the entrepreneurial spirit is crucial for high school students. You are expected to have a business plan ready to be implemented when you become an undergraduate student. Faculty of Economics and Business at Pancasila University (FEB UP) mandates its academics to engage in community service as part of their responsibilities. One type of service involves fostering an entrepreneurial mindset through social interaction. FEB UP lecturers conduct entrepreneurship outreach lectures to help high school students understand entrepreneurship. The seminar activities indicate a strong interest in the entrepreneurial profession.
Peran mediasi kapabilitas ambidextrous pada hubungan learning agility dan kinerja bisnis UMK di Indonesia Petiana Indriati
Jurnal STEI Ekonomi Vol. 34 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36406/jemi.v34i2.245

Abstract

This study examines the relationship between learning agility and business performance in 221 MSMEs in Jakarta, considering the mediating role of ambidextrous capability. Using covariance-based structural equation modeling (CB-SEM) through JAMOVI, the results indicate that learning agility significantly influences the development of ambidextrous capability, which in turn positively impacts business performance. The findings reveal that most of the influence of learning agility on business performance occurs indirectly through ambidextrous capability, emphasizing the importance of a balance between exploration and exploitation activities. Practically, this study recommends the development of an organizational learning system that fosters adaptability, the establishment of a structure that balances innovation and efficiency, and the creation of a conducive organizational culture. The study's findings provide practical contributions to MSMEs, enhancing their competitiveness in a dynamic business environment.
Student Experience And Digital Engagement As Drivers Of Private Higher Education Reputation: A Systematic Literature Review 2005–2025 Petiana Indriati; Sri Widyastuti; Zulkifli Zulkifli
Journal Research of Social Science, Economics, and Management Vol. 5 No. 3 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i3.1106

Abstract

Fierce competition among private universities demands that institutions cultivate reputations rooted in student experience and a robust digital presence. Empirical evidence on the interplay between student experience, digital engagement, e-service quality, electronic word-of-mouth (e-WOM), brand image, and institutional reputation remains fragmented and often contradictory. This study synthesises the 2005–2025 literature through a Systematic Literature Review guided by PRISMA 2020. Searches in Scopus, Web of Science, ProQuest, Google Scholar, and Garuda yielded 125 records; after deduplication, screening, and JBI appraisal, ten mixed-methods studies (quality score ? 70 %) were analysed. Thematic synthesis reveals three dominant patterns: (1) student experience—especially academic interaction and support services—consistently enhances brand image and reputation; (2) rich digital interactivity sparks positive e-WOM that strengthens institutional perceptions; and (3) e-service quality shapes reputation indirectly via student satisfaction. The research landscape is limited by a predominance of cross-sectional designs and a scarcity of studies in emerging-economy contexts, signalling the need for longitudinal and integrative investigations, including tests of industry collaboration as a new dynamic capability. Findings provide university leaders with actionable guidance: implement a student-experience dashboard, adopt a “3E” digital-content strategy (Educate–Engage–Empower), and set clear e-service benchmarks to fortify reputation and sustain competitive advantage.
Toward a conceptual framework of tax sustainability reporting in SMEs and e-commerce: A systematic literature review and future research agenda Indah Masri; Nelyumna; Petiana Indriati; Syafira Nurhaliza; Muhammad Syarif
Jurnal STEI Ekonomi Vol. 35 No. 2 (2026)
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36406/jemi.v35i2.497

Abstract

This study aims to develop a conceptual framework of tax sustainability reporting (TSR) for small and medium enterprises (SMEs) and e-commerce by synthesizing literature on sustainability reporting, taxation, digital transformation, and organizational management.  A systematic literature review (SLR) was conducted using the PRISMA protocol and the Theory, Context, Characteristics, and Methodology (TCCM) framework to identify key themes, theoretical foundations, research gaps, and future research directions.  TSR is identified as a multidimensional organizational capability influenced by organizational culture, technological capability, e-commerce adoption, governance, institutional pressures, and stakeholder expectations. Beyond compliance, TSR can enhance transparency, accountability, and sustainable value creation.  This study proposes an integrated framework linking TSR with sustainability accounting, taxation, ESG, digital transformation, and SME management. The framework integrates Stakeholder Theory, Legitimacy Theory, Institutional Theory, and the Resource-Based View and provides a research agenda for future theoretical and empirical studies.