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ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP KUALITAS PELAYANAN OBAT TANPA RESEP DI APOTEK CAHAYA FARMA Listiani, Putu Ayu Ratih; Gusti Ayu Oviani
Journal Pharmactive Vol. 3 No. 1 (2024): Jurnal Pharmactive April
Publisher : Institut Teknologi dan Kesehatan Bintang Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64036/pharmactive.v3i1.46

Apotek merupakan sarana pelayanan kefarmasian tempat dilakukan praktik kefarmasian dan penyaluran perbekalan obat kepada masyarakat. Kepuasan konsumen dapat mempengaruhi minat untuk kembali ke apotek yang sama. Penelitian ini dilakukan untuk menganalisis tingkat kepuasan konsumen terhadap kualitas pelayanan obat tanpa resep diapotek. Penelitian ini dilakukan di Apotek Cahaya Farma dengan jumlah sampel 60 orang pengambilan sampel dilakukan dengan metode accidental sampling. Instrumen penelitian yang digunakan berupa kuesioner tingkat kepuasan konsumen terhadap kualitas pelayanan kefarmasian. Hasil penelitian dari seluruh dimensi konsumen sangat puas teradap kualitas pelayanan obat tanpa resep di Apotek Cahaya Farma dengan nilai kualitas pelayanan pada dimensi kehandalan sebesar 4,2, pada dimensi daya tanggap sebesar 4,57, pada dimensi jaminan sebesar 4,48, pada dimensi empati sebesar 4,53, dan pada dimensi bukti fisik sebesar 4,54. Sehingga diperoleh nilai rata-rata dari 5 dimensi adalah 90,5 yang masuk dalam katagori sangat puas

PENGARUH CITRA MEREK DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN TOLAK ANGIN KEMASAN SACHET (STUDI KASUS DI APOTEK X DENPASAR SELATAN) Listiani, Putu Ayu Ratih; Gusti Ayu Oviani; Ketut Soma Asih
Journal Pharmactive Vol. 3 No. 2 (2024): Jurnal Pharmactive Oktober
Publisher : Institut Teknologi dan Kesehatan Bintang Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64036/pharmactive.v3i2.54

Tolak Angin is a traditional medicine in liquid form produced by PT Jamu Sido Muncul. Increasing competition for traditional medicines demands efforts to improve brand image and product quality. These two factors determine the decision to purchase Tolak Angin. The purpose of this research was to determine the influence of Brand Image and Product Quality on Purchasing Decisions. The data collection method used in this research was observation with a cross sectional design and using total sampling techniques. The sample in this study consisted of 43 respondents who met the inclusion criteria and did not meet the exclusion criteria. The results of this study show that data on the characteristics of the largest number of respondents aged 26-36 years reached 48.8% (21 respondents), private employee work was 34.9% (15 (respondents), gender was 60.5% (26 respondents), last education reached 60.5% (26 respondents), monthly income > Rp. 2,500,000- Rp. 3,500,000 and > Rp. 3,500,000 was 30.2% (13 respondents), length of visit 2- 3x was 30, 2% (13 respondents), duration of use < 1 year as much as 37.2% (16 respondents). Brand Image influences purchasing decisions giving a Sig value (0.002 < 0.005), Product Quality influences purchasing decisions giving a Sig value (0.002 < 0.005) and Brand Image and Product Quality simultaneously influence purchasing decisions giving a Sig value (0.000 < 0.005). This means that the better the Brand Image and product quality, the higher the consumer's tendency to buy Tolak Angin Sachet Packaging.

ANALISIS PENYIMPANAN VAKSIN DI PUSKESMAS KEDIRI I KABUPATEN TABANAN Listiani, Putu Ayu Ratih; Putu Ika Indah Indraswari; Ziyyan Silfia Haani
Journal Pharmactive Vol. 4 No. 1 (2025): Jurnal Pharmactive April
Publisher : Institut Teknologi dan Kesehatan Bintang Persada

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Vaccines are biological products that stimulate the body's immunity and are very susceptible to damage, so they require special handling to maintain their quality. One of them is that proper storage of vaccines is very important because this can have an impact on its potency. This study aims to evaluate the effectiveness of vaccine storage at the Kediri 1 Tabanan Community Health Center using three main indicators: facilities and infrastructure, condition of the refrigerator, and vaccine storage system. Descriptive observational research with a semi-quantitative study design is the methodology employed. The analysis's findings indicate that the facilities and infrastructure indicators scored 81.81%, placing them in the good category. With a percentage of 87.5%, the refrigerator condition indicator is also in the good range. Aside from that, the indicators of the vaccine storage system performed well, with an 85.71% percentage. In summary, the Kediri 1 Tabanan Community Health Center's overall vaccination storage falls within the "good" category. Despite the fact that there is still room for advancement to achieve complete vaccine storage optimization

FORMULASI SABUN PADAT EKSTRAK BEKATUL BERAS MERAH (Oryza nivara) DENGAN METODE COLD PROCESS SEBAGAI ANTIBAKTERI TERHADAP Staphylococcus aureus Ni Luh Gde Mona Monika; Yunita, Ella; Ratih Listiani, Putu Ayu
Journal Pharmactive Vol. 4 No. 1 (2025): Jurnal Pharmactive April
Publisher : Institut Teknologi dan Kesehatan Bintang Persada

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Red Rice Bran (Oryza nivara) is one of the natural ingredients that contains flavonoids, tannins, alkaloids, and terpenoids that are able to provide antibacterial activity. The purpose of this study is to determine the antibacterial activity of solid soap preparations of 96% ethanol extract of brown rice bran by cold process method against Staphylococcus aureus bacteria. The extraction process is carried out by the maceration extraction method, namely by using 96% ethanol solvent. The antibacterial activity test of the extract was carried out using Staphylococcus aureus test bacteria with variations in the concentration of ethanol extract of brown rice bran which were 1.5%, 2.5%, and 3.5%. The antibacterial activity test of solid soap of brown rice bran extract was carried out using Staphylococcus aureus test bacteria with F0, F1, F2 and F3 formulations. The method used for the antibacterial activity test was diffusion with Kirby-baurer disc paper discs using Mueller Hilton agar media. The results of the antibacterial activity test of solid soap preparations of 96% ethanol extract of brown rice bran by cold process method have antibacterial activity with moderate inhibitory power against Staphylococcus aureus bacteria. The inhibition comes from the soap base, the addition of extracts to the 2%, 2.5%, 3% concentration variations does not provide an increase in inhibition against the growth of Staphylococcus aureus bacteria.

FORMULATION AND EFFICACY TEST OF STICK-HEEL MOISTURIZER MADE FROM 96% ETHANOL EXTRACT OF PAPAYA (Carica papaya L.) LEAVES Marangyana, I Gede Bagus Indra; Listiani, Putu Ayu Ratih
Medical Sains : Jurnal Ilmiah Kefarmasian Vol 10 No 1 (2025)
Publisher : Universitas Muhammadiyah Ahmad Dahlan Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37874/ms.v10i1.1649

Papaya leaves contain phytochemicals including alkaloids, phenols, flavonoids, tannins, saponins, and steroids, which can function as natural moisturizers to maintain healthy heels. Papaya leaves were extracted using the maceration method with 96% ethanol solvent and evaporated on a rotary evaporator to obtain a thick extract. The yield was 10.2%. It was subsequently combined at concentrations of 5 %, 10 %, and 15% to create a moisturizing heel stick preparation. The physical quality of the stick heel moisturizer preparations was assessed using tests for homogeneity, spreadability, adhesion, pH, organoleptic properties, and moisturizing properties. The mixture produces a brownish-green stick, a semi-solid texture, a distinctive odor of papaya leaves, a pH of 6, good homogeneity, good adherence, and qualified spreadability. The moisturizing test results for FI 5%, FII 10%, and FIII 15% had average values of 2.23%, 1.56%, and 1.15%, respectively. The results of SPSS testing also showed various average values that were significant (p<0.05). From the obtained data, FIII was determined to be the most effective moisturizing formula. Keywords: Papaya leaf, stick heel, moisturizer.

SIAM WEED SOAP: INOVASI ECO- FRIENDLY SABUN PADAT TRANSPARAN DARI GULMA DAUN KIRINYUH UNTUK KULIT SEHAT REMAJA BERSAMA KELOMPOK PROYEK KEWIRAUSAHAAN SMA BINTANG PERSADA Putu Ayu Ratih Listiani; I Made Rai Mahardika; Putu Ika Indah Indraswari
Jurnal Pepadu Vol 6 No 4 (2025): Jurnal Pepadu
Publisher : Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/pepadu.v6i4.8135

Daun kirinyuh (Chromolaena odorata) umumnya dianggap sebagai gulma, namun memiliki potensi besar untuk diolah menjadi produk bernilai guna, salah satunya sabun padat transparan. Selain berkhasiat dalam menjaga kesehatan kulit dan mendorong pemanfaatan bahan alami pada produk kosmetik, pengolahan daun kirinyuh juga berpotensi menjadi peluang usaha bagi siswa. Kegiatan pengabdian kepada masyarakat ini dilaksanakan di SMA Bintang Persada dengan tujuan menambah wawasan sekaligus meningkatkan keterampilan wirausaha siswa melalui pembuatan sabun padat transparan berbahan ekstrak daun kirinyuh. Metode kegiatan dilakukan secara bertahap. Tahap pertama adalah pemberian materi mengenai kewirausahaan dan manfaat daun kirinyuh. Selanjutnya, siswa melakukan praktik langsung pembuatan sabun padat transparan, kemudian dilanjutkan dengan evaluasi mutu produk melalui uji organoleptik (warna, aroma, bentuk), pengukuran pH, homogenitas, dan tingkat transparansi. Tahap akhir berupa posttest yang diberikan melalui Google Form untuk mengukur peningkatan pemahaman siswa serta menampung umpan balik terkait pelaksanaan kegiatan. Hasil kegiatan menunjukkan bahwa sabun yang dihasilkan telah memenuhi kriteria mutu sabun padat transparan dengan pH berada pada kisaran yang sesuai. Selain itu, hasil posttest memperlihatkan adanya peningkatan pengetahuan dan keterampilan siswa, baik dalam aspek teknis pembuatan sabun maupun dalam menumbuhkan kesadaran berwirausaha. Dengan demikian, kegiatan ini tidak hanya menghasilkan produk berbasis bahan alami tetapi juga memberikan kontribusi nyata dalam menumbuhkan jiwa kewirausahaan di kalangan siswa SMA.

Pengaruh Edukasi Terhadap Tingkat Pengetahuan Swamedikasi Batuk Pada Remaja Di Smk Bintang Persada Denpasar Listiani, Putu Ayu Ratih; Indraswari, Putu Ika Indah
Jurnal Pengabdian Masyarakat Farmasi : Pharmacare Society Vol 5, No 1 (2026)
Publisher : State University of Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/phar.soc.v5i1.24913

Pelaksanaan swamedikasi harus memenuhi kriteria penggunaan obat yang rasional, seperti ketepatan pemilihan obat, ketepatan dosis obat, tidak adanya efek samping dan interaksi obat. Namun pada praktiknya, swamedikasi dapat menjadi sumber terjadinya kesalahan pada pengobatan (medication error) karena keterbatasan pengetahuan masyarakat tentang obat dan penggunaannya. Kegiatan ini menggunakan metode eksperimental, dengan rancangan kegiatan one group pretest posttest yaitu kegiatan yang menggunakan satu kelompok subjek dan pengukuran dilakukan sebelum dan sesudah pemberian edukasi oleh peneliti. Pada kegiatan ini digunakan instrumen kegiatan yang berupa kuesioner (pretest dan postest). Tujuan dari kegiatan PKM ini untuk mengetahui pengaruh pemberian tentang edukasi swamedikasi batuk terhadap tingkat pengetahuan Siswa-siswi Jurusan Farmasi SMK Bintang Persada Denpasar. Penelitian ini menggunakan Kriteria inklusi, dimana subjek dapat mewakili responden yang memenuhi syarat sebagai sampel. Hasil pada penelitian ini menunjukkan adanya pengaruh edukasi terhadap pengetahuan responden yang dapat diamati dari peningkatan skor responden dari hasil Post Test setelah diberikan edukasi pada seluruh indikator. Hal ini berarti para siswa-siswi sudah cukup tahu mengenai informasi swamedikasi batuk. Namun, setelah pemberian edukasi terjadi peningkatan pada semua responden. Dapat disimpulkan bahwa, Tingkat pengetahuan swamedikasi batuk Siswa-Siswi Kelas XII Farmasi A SMK Bintang Persada Denpasar sebelum diberikan edukasi terdapat 78,6% tingkat pengetahuan tergolong baik dan setelah diberikan edukasi, tingkat pengetahuan Siswa-Siswi Kelas XII Farmasi A SMK Bintang Persada Denpasar mengalami peningkatan, sebanyak 100% tingkat pengetahuan tergolong baik.

The Influence of Product Types and Promotion on Customer Loyalty at Ifarma Pharmacy Kebo Iwa Denpasar Listiani, Putu Ayu Ratih; Oviani, Gusti Ayu; Dewi, Putu Putri Purnama
Jurnal Skala Husada : The Journal of Health Vol 22, No 2 (2025): Jurnal Skala Husada (JSH): The Journal of Health
Publisher : Poltekkes Kemenkes Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33992/jsh:tjoh.v22i2.4285

The increasingly fierce business competition in the pharmaceutical industry requires pharmacies to continuously improve their strategies to retain and attract customers. This study aims to analyze the influence of product types and promotion on customer loyalty at IFarma Pharmacy Kebo Iwa Denpasar. The research method used is quantitative, employing a survey approach with questionnaires distributed to pharmacy customers. The population in this study consisted of IFarma Pharmacy customers who made purchases at IFarma Pharmacy Kebo Iwa during March 2025. Samples were taken using a purposive sampling technique, totaling 222 respondents. The characteristics of the respondents obtained were 55.9% (124 people) female, the majority of respondents were between 20 and 40 years old, totaling 185 people (83.3%), the highest level of education was high school 49.5% (110 people), 196 respondents were employed (88.29%), with the majority earning between IDR 2,000,000 - 5,000,000, totaling 105 people (47.30%), and a frequency of 2-3 visits was reported by 121 people (54.50%). The results showed that the regression coefficient for the promotion variable was 0.224, meaning that a 1% increase in promotion would increase customer loyalty to IFarma Pharmacy Kebo Iwa by 22.4%. The positive value of 0.224 indicates a positive correlation between the variety of products offered and effective promotional strategies, which positively and significantly influence customer loyalty. This confirms the importance of providing diverse products and targeted promotions to enhance customer satisfaction and commitment to repeat purchases. This research is expected to serve as a reference for pharmacy managers in formulating more effective marketing strategies to maintain customer loyalty amid increasingly competitive market conditions.

The Influence of Product Types and Promotion on Customer Loyalty at Ifarma Pharmacy Kebo Iwa Denpasar Listiani, Putu Ayu Ratih; Oviani, Gusti Ayu; Dewi, Putu Putri Purnama
Jurnal Skala Husada : The Journal of Health Vol 22 No 2 (2025): Jurnal Skala Husada (JSH): The Journal of Health
Publisher : Poltekkes Kemenkes Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33992/jsh:tjoh.v22i2.4285

The increasingly fierce business competition in the pharmaceutical industry requires pharmacies to continuously improve their strategies to retain and attract customers. This study aims to analyze the influence of product types and promotion on customer loyalty at IFarma Pharmacy Kebo Iwa Denpasar. The research method used is quantitative, employing a survey approach with questionnaires distributed to pharmacy customers. The population in this study consisted of IFarma Pharmacy customers who made purchases at IFarma Pharmacy Kebo Iwa during March 2025. Samples were taken using a purposive sampling technique, totaling 222 respondents. The characteristics of the respondents obtained were 55.9% (124 people) female, the majority of respondents were between 20 and 40 years old, totaling 185 people (83.3%), the highest level of education was high school 49.5% (110 people), 196 respondents were employed (88.29%), with the majority earning between IDR 2,000,000 - 5,000,000, totaling 105 people (47.30%), and a frequency of 2-3 visits was reported by 121 people (54.50%). The results showed that the regression coefficient for the promotion variable was 0.224, meaning that a 1% increase in promotion would increase customer loyalty to IFarma Pharmacy Kebo Iwa by 22.4%. The positive value of 0.224 indicates a positive correlation between the variety of products offered and effective promotional strategies, which positively and significantly influence customer loyalty. This confirms the importance of providing diverse products and targeted promotions to enhance customer satisfaction and commitment to repeat purchases. This research is expected to serve as a reference for pharmacy managers in formulating more effective marketing strategies to maintain customer loyalty amid increasingly competitive market conditions.

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