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All Journal JPM17: Jurnal Pengabdian Masyarakat Jurnal IPTEK INTEGER: Journal of Information Technology Network Engineering Research Operation [NERO] Prosiding Seminar Nasional Sains dan Teknologi Terapan KERNEL: Jurnal Riset Inovasi Bidang Informatika dan Pendidikan Informatika Prosiding Seminar Nasional Teknik Elektro, Sistem Informasi, dan Teknik Informatika (SNESTIK) Journal Of Artificial Intelligence And Software Engineering Jurnal Teknologi Pendidikan
Budanis Dwi Meilani
Institut Teknologi Adhi Tama Surabaya
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Mechanical Engineering Social Sciences Other

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Journal : Journal Of Artificial Intelligence And Software Engineering

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Evaluating LMS Usability by Integrating Nielsen and Budd Principles Maulidati, Zuli; Meilani, Budanis Dwi; Sodik, Anwar
Journal of Artificial Intelligence and Software Engineering Vol 5, No 3 (2025): September
Publisher : Politeknik Negeri Lhokseumawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30811/jaise.v5i3.7401

Abstract

ABSTRACTLearning Management Systems (LMS) are integral to modern education, supporting course delivery, student engagement, and administrative functions. Usability challenges often divert users’ focus from learning content to navigating system complexities. Heuristic evaluation (HE) has revealed persistent design and usability issues in LMS interfaces, such as poor error prevention and inadequate documentation. To address the usability issues in the LMS, this study aims to evaluate the usability of the classroom ITATS using a dual-framework approach: Jakob Nielsen’s Heuristics and Andy Budd’s Heuristics. This combined approach aims to identify interface flaws and enhance usability. Nielsen’s heuristics address universal usability principles, while Budd’s guidelines emphasize modern web design elements like responsiveness and visual hierarchy. The study is evaluated by novice evaluators who are the end users of LMS. Involving novice evaluators in this study reveals a fresh perspective which cannot be shown by the experts. The study revealed about 158 issues found by 23 novice evaluators. Those were found according to Nielsen’s and Budd’s HE within the average of severity rating about 2.52 and 2.51, respectively. Nielsen’s heuristics highlight core principles such as feedback, visibility, and error prevention, while Budd’s heuristics emphasize simplicity, consistency, and user enjoyment.
Co-Authors Adimas Wisnu Wardana Ahmad Efendi Johansah Ailik, Maslu’ Aji, Bimantoro Bayu Amalia Anjani Arifianti Amat Adib Andy Rachman Anisa, Azzah Dian Rachma Anwar Sodik, Anwar Arywidyatama, Novantio Asadulloh, Muhammad bagas kurnia farisyi Chrisstyadi, Indra Wahyu Damayanti, Elok Dedy Nur Setiawan Fikri Nuryansyah Grafi Maulana Hafidz, Fahri Hermawan, Putra Hadi Herninda Febrianti Hidayat, Septian Arief Isa Albanna Isa Albanna Judi, La Ode Juniawan, Andino Kharis Karta Wijaya Khadafi, Shah La Ode Judi Maslu’ Ailik Maulana, Grafi Maulidati, Zuli Mohammad Rizky Aditya Muhamad Nasir Muhamad Nasir, Muhamad Muhammad Asadulloh Muhammad Syahrul Munir Nofi Susanti Pakarbudi, Adib Permatasari, Janie Pribadi, Fandi Tiandanoe Purnomo, Ang Anthony Putri, Anggi Yhurinda Perdana Rachman Arief Resa Uttungga Ruli Utami, Ruli Samsul Arifin Sandra Wahyudiana Septian Arief Hidayat Setiawan, Dedy Nur Shah Khadafi Sulistyowati Sulistyowati Sulistyowati Sulistyowati Sunni, Queen Carolyne Susanti, Nofi Vivi Theresia Indriani Wahmuda, Faza Wahyudiana, Sandra Wijaya, Karta