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All Journal SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Takuana: Jurnal Pendidikan, Sains, dan Humaniora
Iriane Sosiawaty Ponto
Universitas Pattimura
Arts Humanities Education Social Sciences Other

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Pengaruh Sarana dan Prasarana terhadap Pelayanan kepada Masyarakat di Kantor Kepolisian Sektor (Polsek) Salahutu Kabupaten Maluku Tengah Natasya Arista; Iriane Sosiawaty Ponto; Julia Theresia Patty
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.337

Abstract

This study aims to analyze the influence of facilities and infrastructure on public service delivery at the Salahutu Sector Police Office, Central Maluku Regency. A quantitative approach with a survey method was employed. Data were collected through questionnaires distributed to all personnel of the Salahutu Police Sector as respondents. The research instruments were developed based on indicators of facilities and infrastructure and service quality, and the data were analyzed using simple linear regression. The results indicate that facilities and infrastructure have a significant influence on the quality of public services. Adequate and well-managed facilities support work effectiveness and enhance the professionalism of service delivery within the police institution. These findings highlight the importance of strengthening facilities and infrastructure as a strategic effort to improve police service quality, particularly in areas with diverse geographical and social characteristics.
Pengaruh Pengawasan terhadap Ketertiban Lalu Lintas Angkutan Umum di Kota Ambon Ochy Satya Dinata; Pieter Sammy Soselisa; Iriane Sosiawaty Ponto
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.365

Abstract

This study examines the effect of supervision on public transportation traffic order in Ambon City. Public transportation plays a crucial role in urban mobility, where traffic order is essential to ensure safety and service quality. This research employs a quantitative approach using survey data collected from public transport drivers and relevant stakeholders. Data were analyzed using statistical methods, including a partial t-test and coefficient of determination. The results indicate that supervision has a positive and statistically significant effect on traffic order (t = 3.726; p < 0.001). However, the coefficient of determination shows a very low explanatory power, with an R Square value of 0.001, indicating that supervision explains only 0.1% of the variation in traffic order. This suggests that traffic order is largely influenced by other factors beyond supervision, such as driver awareness, traffic culture, and supporting infrastructure. Despite its limited contribution, supervision remains a significant instrument in encouraging compliance and reducing traffic violations. Strengthening supervisory practices is therefore necessary to support more orderly public transportation management in Ambon City.
BUREAUCRATIC ADAPTABILITY IN DIGITAL PUBLIC SERVICE TRANSFORMATION IN THE BANDA ISLANDS Iriane Sosiawaty Ponto; Jeanly Waisapy; Indah Cahyani
SOSIOEDUKASI Vol 15 No 4 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v15i4.9742

Abstract

Digital transformation in archipelagic regions depends not only on technology availability but also on the ability of public bureaucracy to adjust procedures, resources, service channels, and organizational learning to geographic constraints. This study examines bureaucratic adaptability in digital public service transformation in the Banda Islands, Central Maluku Regency. A qualitative case-study design was used. Empirical evidence consisted of five sets of written open-ended responses coded W01-W05 and supporting research documents. Analysis was organized around four dimensions: responsiveness, flexibility, innovation capacity, and learning ability, under an adaptive-governance lens. The findings identify uneven and unstable internet connectivity, limited human resources, low digital literacy, concerns about data security and privacy, and incomplete system integration as key constraints. Responsiveness requires proactive information and multichannel assistance; flexibility is associated with manual or semi-digital alternatives and, based on one respondent proposal, an offline-first option; innovation capacity is strengthened by interoperability, user-centered design, and contextual solutions rather than by adding applications; and learning ability depends on competency mapping, documentation, evaluation, and knowledge sharing. The study proposes an archipelagic adaptive bureaucracy framework linking island conditions to these four dimensions. The empirical evidence supports the need for continuity-oriented and inclusive service arrangements, while the framework and its expected outcomes require validation with broader informants and administrative performance data
Co-Authors Indah Cahyani Jeanly Waisapy Julia Theresia Patty Natasya Arista Ochy Satya Dinata Soselisa, Pieter S.