Iriane Sosiawaty Ponto
Universitas Pattimura

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Pengaruh Sarana dan Prasarana terhadap Pelayanan kepada Masyarakat di Kantor Kepolisian Sektor (Polsek) Salahutu Kabupaten Maluku Tengah Natasya Arista; Iriane Sosiawaty Ponto; Julia Theresia Patty
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.337

Abstract

This study aims to analyze the influence of facilities and infrastructure on public service delivery at the Salahutu Sector Police Office, Central Maluku Regency. A quantitative approach with a survey method was employed. Data were collected through questionnaires distributed to all personnel of the Salahutu Police Sector as respondents. The research instruments were developed based on indicators of facilities and infrastructure and service quality, and the data were analyzed using simple linear regression. The results indicate that facilities and infrastructure have a significant influence on the quality of public services. Adequate and well-managed facilities support work effectiveness and enhance the professionalism of service delivery within the police institution. These findings highlight the importance of strengthening facilities and infrastructure as a strategic effort to improve police service quality, particularly in areas with diverse geographical and social characteristics.
Pengaruh Pengawasan terhadap Ketertiban Lalu Lintas Angkutan Umum di Kota Ambon Ochy Satya Dinata; Pieter Sammy Soselisa; Iriane Sosiawaty Ponto
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.365

Abstract

This study examines the effect of supervision on public transportation traffic order in Ambon City. Public transportation plays a crucial role in urban mobility, where traffic order is essential to ensure safety and service quality. This research employs a quantitative approach using survey data collected from public transport drivers and relevant stakeholders. Data were analyzed using statistical methods, including a partial t-test and coefficient of determination. The results indicate that supervision has a positive and statistically significant effect on traffic order (t = 3.726; p < 0.001). However, the coefficient of determination shows a very low explanatory power, with an R Square value of 0.001, indicating that supervision explains only 0.1% of the variation in traffic order. This suggests that traffic order is largely influenced by other factors beyond supervision, such as driver awareness, traffic culture, and supporting infrastructure. Despite its limited contribution, supervision remains a significant instrument in encouraging compliance and reducing traffic violations. Strengthening supervisory practices is therefore necessary to support more orderly public transportation management in Ambon City.