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All Journal Seminar Nasional Aplikasi Teknologi Informasi (SNATI) JRSI (Jurnal Rekayasa Sistem dan Industri) Syntax Literate: Jurnal Ilmiah Indonesia SEIKO : Journal of Management & Business JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Journal of Information Systems and Informatics Jurnal Teknologi Dan Sistem Informasi Bisnis JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Cakrawala Repositori Imwi Jurnal Teknik Informatika (JUTIF) JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) TIERS Information Technology Journal eProceedings of Engineering
Taufik Nur Adi
Universitas Telkom
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Jurnal Teknik Informatika (JUTIF)

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Ambidextrous AI Governance Model for Advancing State-Owned Bank in Indonesia Digital Transformation Through COBIT 2019 Traditional and DevOps Ramdani, Rama Putra; Mulyana, Rahmat; Adi, Taufik Nur
Jurnal Teknik Informatika (Jutif) Vol. 6 No. 4 (2025): JUTIF Volume 6, Number 4, Agustus 2025
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2025.6.4.4835

Abstract

Integrating artificial intelligence into the banking sector accelerates digital transformation, but it also presents governance challenges, particularly in striking a balance between innovation and regulatory compliance, risk management, and operational control. This research proposes an ambidextrous AI governance model by combining two distinct yet complementary mechanisms from COBIT 2019: the structured, control-oriented Traditional framework and the agile, adaptive DevOps Focus Area. This dual approach enables organizations to pursue innovation and maintain governance stability simultaneously. The study investigates BankCo’s, a state-owned bank in Indonesia that is undergoing a systemic digital transformation and applies the Design Science Research (DSR) methodology with a case study approach. Collecting data through five semi-structured interviews with key IT Governance, Risk, and Compliance stakeholders and triangulated with internal policy documents, annual reports, and audit trails. The analysis identified two prioritized Governance and Management Objectives (GMOs), MEA03 (Managed Compliance with External Requirements) and APO12 (Managed Risk), based on design factors, regulatory alignment (POJK No. 11/2022 and SOE Minister Regulation No. PER-2/MBU/03/2023), and agile governance needs. A maturity gap analysis revealed areas for improvement across people, process, and technology dimensions, with the proposed model raising governance capability from 3.55 to 3.95. The proposed model applies multidimensional prioritization through Resource-Risk-Value (RRV) analysis. This study presents a practical and auditable approach to ethical AI governance that strikes a balance between innovation and accountability. The model supports digital transformation in banks and contributes to information systems governance by linking the ethical use of AI with agile yet compliant practices in regulated environments.
Co-Authors Abrar, Inas Ijlal Adha, Nizur Alifia Indra Damarani Alifia Indra Damarani Alifia Indra Damarani, Alifia Indra Aradhana, Muhammad Arvin Arfin Al Hafizh Arnie Nur Ramadhani Audini, Nurul Dhani Rahutami Purwastuti Ekky Novriza Alam Eva Novianti Faishal M. Al Anshary Faishal Mufied Al Anshary Fakhurroja, Hanif Faqih Putra Kusumawijaya Fathimah Muthi Luthfiyah Fathimah Muthi Luthfiyah Fathimah Muthi Luthfiyah, Fathimah Muthi Fauza Annisa Fitasari Wiharni Fitasari Wiharni Fitasari Wiharni, Fitasari Ganang Afif Rijazim Ganang Afif Rijazim Ganang Afif Rijazim, Ganang Afif Ghoziyah Haitan Rachman Hosiana Ariska Silalahi Husnur Ridha Syafni Hutagaol, Michelle Elbyna Febiyanti Insan Harish Inzani, Febrilia Putri Irfan Darmawan Joses Adelwin Sitepu Keanshihab Is`ad Hakim Kusuma, Alvin Pranata Lailatuth Thohiroh, Elvira Lanang Bagus Prabowo Luthfi, Muhammad Habib Made Febriyana Dyastama Putra Mahdy Arief Martha Okrina Maulana Assidqi Mia Meilani Muhammad Akbar Satria Muhammad Hanif Zahran Mukti, Iqbal Yulizar Nia Ambarsari Praditya, Mubeth Prafajar Suksessanno Muttaqin Putri, Nasywah Nabilah Rachmadita Andreswari Rahmat Mulyana Ramdani, Rama Putra Rika Rihana Ilmar Rizki Dwi Kurnia Dewi Rizki Dwi Kurnia Dewi, Rizki Dwi Kurnia Seto Sumargo Soni Fajar Surya Darmawan Soni Fajar Surya Gumilang Triyadi Yanuar Tsamara Arifah Prawati Warih Puspitasari Yualinda, Sherla Yualinda, Sherli Yuli Adam Prasetyo