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All Journal Sistemasi: Jurnal Sistem Informasi Jurnal Teknik Komputer AMIK BSI Paradigma JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Jurnal Pilar Nusa Mandiri Informatics for Educators and Professional : Journal of Informatics Information Management For Educators And Professionals (IMBI) Jurnal Teknik Informatika STMIK Antar Bangsa Techno Nusa Mandiri : Journal of Computing and Information Technology J-SAKTI (Jurnal Sains Komputer dan Informatika) J-SAKTI (Jurnal Sains Komputer dan Informatika) Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen)
Erma Delima Sikumbang
Universitas Bina Sarana Informatika
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Energy Engineering Other

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Metode Servqual Dalam Analisa Kepuasan Pengguna Aplikasi Jakone Mobile Merchant Prima, Harry; Ramanda, Kresna; Rusman, Arief; Sukmana, Sulaeman Hadi; Sikumbang, Erma Delima; Azizah, Qudsiah Nur
Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Vol 5, No 4 (2024): Edisi Oktober
Publisher : LPPM STIKOM Tunas Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/kesatria.v5i4.466

Abstract

Jakone Mobile Merchant is a financial service application that allows to make transactions for daily needs at merchants that collaborate with Bank DKI, such as transaction information at merchants and electronic money transfers to Bank DKI savings accounts. One of the keys to success is providing excellent service to customers when using the Jakone Mobile Merchant application. In order to understand the level of satisfaction of application users. This measurement uses the Servqual method with five service quality dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Emphaty. This measurement makes it possible to provide recommendations on the level of user satisfaction. Results based on measuring five dimensions of service quality show that the two dimensions that influence service quality, namely the empathy dimension, have a result of -0.82. This means that this aspect of service needs to receive attention and become a priority for evaluation and assessment. Further improvement of service quality should be carried out by PT Bank DKI as the owner of the Jakone merchant mobile application
Metode Analytical Hierarchy Process Dalam Menentukan Supplier WE Bakery Agustina, Bella; Ramanda, Kresna; Rusman, Arief; Sikumbang, Erma Delima; Sukmana, Sulaeman Hadi
J-SAKTI (Jurnal Sains Komputer dan Informatika) Vol 6, No 1 (2022): EDISI MARET
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/j-sakti.v6i1.426

Abstract

Determining suppliers is important to support company performance, because determining the wrong supplier can cause harm to the company. Then the Analytical Hierarchy Process method is considered appropriate and appropriate for research related to problems in determining or selecting suppliers. By determining the right and optimal supplier using this AHP method, the company can select and evaluate suppliers so that the company can determine the appropriate criteria and alternative suppliers. Then the results are obtained that Arasari is considered the most appropriate to be a supplier with the highest weight gain priority of 0.427 or 42.7%, the second Lavanda Brownies of 0.291 or 29.1% and the third is Durian Orchid of 0.282 or 28.2%. While the results obtained through calculations using expert choice, explained that Arasari remained in first place with a value of 45.9% then Lavanda Brownies with a value of 29.7% and there was only a slight difference with Durian Orchid who obtained a percentage value of 24 4%. So based on these results, it can be seen that there is no difference in the order of global priorities for the total ranking goals obtained between manual data processing with the help of expert choice
Penerapan Algoritma C.45 Untuk Menentukan Tingkat Kepuasan Pelanggan Kartu Telkomsel Prabayar Sikumbang, Erma Delima; Ariani, Fattya; Handayani, Tiwi; Ramanda, Kresna; Sukmana, Sulaeman Hadi; Supriyatna, Adi
J-SAKTI (Jurnal Sains Komputer dan Informatika) Vol 6, No 2 (2022): EDISI SEPTEMBER
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/j-sakti.v6i2.492

Abstract

Telkomsel is an operator mobile phone company that provides services for mobile phone users. The mobile phone Operator creates a small SIM card for the customer by means of having to be inserted into each phone to get access to the service. One of the most used mobile operators and belongs to the largest category in Indonesia is Telkomsel. In This study implemented algorithm method C. 45 in deciding customer satisfaction against the use of prepaid Telkomsel cards. This type of research is to implement data mining concept by involving as many as 100 user data of prepaid Telkomsel card through the dissemination of questionnaires. There is an attribute in each variable that affects customer satisfaction including: price, promotion, product quality and service quality. Based on manual calculation results and with the help of the RapidMiner studio 9.7 software is known to be the root is a variable quality service with the highest gain value of 0.266396957 and results classification accuracy value of 0.9655 so that belongs to the classification category is very good
Metode Simple Additive Weighting (SAW) dalam Pemilihan Media Pembelajaran Bahasa Korea Ramanda, Kresna; Sundari, Wiwin; Rusman, Arief; Sikumbang, Erma Delima; Sukmana, Sulaeman Hadi; Azizah, Qudsiah Nur
J-SAKTI (Jurnal Sains Komputer dan Informatika) Vol 7, No 2 (2023): EDISI SEPTEMBER
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/j-sakti.v7i2.660

Abstract

Almost all Asian countries experience the Korean Wave phenomenon. Asian countries such as Japan, China, Taiwan, Hong Kong, Thailand, Philippines, Singapore, Malaysia, Indonesia and others. With such a phenomenon, it can be observed that if someone likes something from abroad, most people are interested in learning the language. However, it is still difficult for them to find Korean language learning solutions. And one solution is to use appropriate learning media to support learning. The simple additive weight (SAW) method, also known as the weight sum method, will be applied in this study. The SAW method can select the best alternative from several available alternatives because it is ranked after determining the weight of each feature. The results showed that alternative or mobile learning at A2 is the best learning media for Korean and the simple additive weight (SAW) method can determine the best choice of Korean language learning environment. Keywords: Simple Additive Weighting, learning media, Korean language
Sistem Pakar Berbasis Android Untuk Diagnosa Penyakit Mata Pada Manusia Sikumbang, Erma Delima; Illahiya, Elfa; Mustika, Wida Prima
J-SAKTI (Jurnal Sains Komputer dan Informatika) Vol 4, No 2 (2020): EDISI SEPTEMBER
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/j-sakti.v4i2.247

Abstract

The eye is one of the most valuable gifts of the creator. Besides being used for looking, senses of vision are also very influential in various human activities. It takes a healthy eye to avoid being disturb. One of them is an eye disease, and we often forget to treat it well because of less public knowledge to prevent eye diseases. That's why it’s needed an expert system for diagnosing and classify diseases eye of humans, which play a role in replacing and imitate the reasoning process of an expert in solving a problem. And can give the right and fast solution to be able to help an expert to diagnosing diseases stored in the database system. In this research, an expert system was built based on Android Mobile with the use of programming language Android Studio. This application exerts system uses the forward chaining method, aims to trace the symptoms that appear in the form of questions to diagnose the type of disease that can recognize the type of disease after consulting with answering questions displayed, known disease data adjusted the rules made to match the symptoms of eye disease and gave a percentage value and can conclude the type of eye disease suffered by patients to know the value of the approach type of the patient's illness.
Metode Topsis Dalam Sistem Pendukung Keputusan Pemilihan Siswa Berprestasi Sikumbang, Erma Delima; Muhammad, Indra Maulana
J-SAKTI (Jurnal Sains Komputer dan Informatika) Vol 5, No 1 (2021): EDISI MARET
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/j-sakti.v5i1.341

Abstract

Decision making in an educational institution is very important. The principal should take a decision based on calculations and long-term thinking so that decisions determining student achievement to be taken are not mistakes. Still some problems in determining student achievement, in determining student and student who achievement still intuitive, there is no optimal utilization in processing student value by using method TOPSIS, which maan can make easier for teacher to determine student academic achievement Precisely and rapidly, where the topsis method is the best alternative that has the shortest distance from the ideal ideal solution and furthest from the ideal negative solution. From the test results with alternative topsis 66 method with 3 criteria that is normative value, adaptive value, and productive value. Of the 66 alternatives.
Metode Analytic Hierarchy Process Dalam Menentukan Promosi Jabatan Pujiati, Tri Wahyuni; Sikumbang, Erma Delima; Ariani, Fattya; Ramanda, Kresna; Sukmana, Sulaeman Hadi; Azizah, Qudsiah Nur
J-SAKTI (Jurnal Sains Komputer dan Informatika) Vol 7, No 1 (2023): EDISI MARET
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/j-sakti.v7i1.605

Abstract

Promotion plays an important role for every employee in the workplace, because promotion can offer changes in social status, authority, responsibility and increase in income to every employee who is given the opportunity. In the process of promotion to the position of the DKI Jakarta Province Population and Civil Registry Service, criteria are needed in making a decision. Promotion decisions require different considerations of many different factors and suggestions must be made objectively, if the wrong decision is taken during the promotion process, it will have a negative impact on employees and the Agency. The Analytic Hierarchy Process (AHP) method is applied to examine the effect of each criterion in determining promotions to obtain accurate results in determining the best and most appropriate criteria. The results showed that the "Employee educational background" criterion was the most important criterion for promotion. The results of processing survey data using the AHP method and the Expert Choice survey are not much different from one another. The AHP (Analytical Hierarchy Process) method can determine promotion selection.
Model ITPOSMO untuk Evaluasi Keberhasilan Aplikasi Bravo Awaludin, Rizky; Ramanda, Kresna; Puspitasari, Diah; Sikumbang, Erma Delima
Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen Vol 15 No 1 (2025): Maret 2025
Publisher : STMIK Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33020/saintekom.v15i1.754

Abstract

Bravo-PUPR application problems are caused by many factors, inaccurate data, inadequate integration, technical infrastructure and high process complexity. In addition, inconsistencies between organizational values and digital innovation, lack of training, weak coordination, and external support are also obstacles to the success of such e-government. To find the success rate of the Bravo-PUPR application, we used the ITPOSMO model to assess the gaps between the designs realized in the application. Of the 39,308 employees in the population used for the study, only 100 met the criteria to be selected using the Purpose Sampling technique. Quantitative data analysis is used, primarily to test for gaps. As a result, the Other Resource dimension received the lowest GAP score, which was 0.09. In addition, Staffing and Skills dimension received a score of 0.76, Objective and value obtained a score of 1.17, Technology obtained a score of 1.61, Information obtained a score of 1.69, and Management and Structure obtained a score of 1.82. The highest GAP score in the Process dimension is 2.44. This score is obtained based on the calculation of the overall assessment table. The project may have been successful due to its overall rating of 9.58, which ranges from 0 to 14.
Co-Authors Adi Supriyatna Agustina, Bella Anggun Setiadi Arief Rusman Arsyan Syaina Ahmad Awaludin, Rizky Azizah, Qudsiah Nur Deri Saputra, Deri Diah Puspitasari Fattya Ariani Hadi Sukmana, Sulaeman Handayani, Tiwi Illahiya, Elfa Kresna Ramanda Lia Mazia, Lia Mely Mailasari Muhammad Rifai Muhammad, Indra Maulana Prima, Harry Pujiati, Tri Wahyuni Rizqi Agung Permana Sucitra Sahara Sundari, Wiwin Syifa Fauziah Wida Prima Mustika