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All Journal IJESPG (International Journal of Engineering, Economic, Social Politic and Government) journal Ethics and Law Journal: Business and Notary
Kadek Wiwin Dwi Wismayanti
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Udayana
Computer Science & IT Economics, Econometrics & Finance Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Ethics and Law Journal: Business and Notary

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Collaborative Governance Dalam Memajukan Kebudayaan Bali Melalui Pola Pembangunan Semesta Berencana Menuju Bali Era Baru di Kota Denpasar I Ketut Wahyu Wijaya; Kadek Wiwin Dwi Wismayanti; Komang Adi Sastra Wijaya
Ethics and Law Journal: Business and Notary Vol. 1 No. 2 (2023)
Publisher : CV. Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/eljbn.v1i2.29

Abstract

ABSTRACT The strengthening and promotion of Balinese Culture in the City of Denpasar is manifested in the form of policies to achieve the goals set through the Regional Development Vision of Bali Nangun Sat Kerthi Loka Bali which is realized by creating a collaborative governance. The collaboration that took place to achieve this goal was carried out by several collaborators, namely from the government sector (Denpasar City Culture Office, Denpasar City Tourism Office, and Denpasar City Traditional Village Council); private sector (Naluri Manca); and community owners of MSMEs in Denpasar City. By carrying out good collaboration management, the objectives of the related collaboration above are expected to be able to create strengthening and promotion of culture in the city of Denpasar itself. This study aims to find out how the implementation of collaborative governance in advancing Balinese culture in the city of Denpasar. This research uses descriptive qualitative method with data collection techniques in the form of observation, interviews, and documentation. The results of this study indicate that collaborative governance that is running in advancing Balinese culture in the city of Denpasar is still not maximal in fulfilling the indicators or criteria for the success of a collaboration. This can be seen from the eight indicators used, only four indicators are able to be fulfilled by the ongoing collaboration, where this collaboration has not been able to meet the indicators of network structure, governance, trust among the participants, and access to resources.
Analisis Pengaruh Kualitas Pelayanan Publik Terhadap Kepuasan Masyarakat (Studi tentang Layanan Perizinan Online Pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Badung) Anak Agung Sagung Putri Nidyasari; Kadek Wiwin Dwi Wismayanti; Ni Putu Anik Prabawati
Ethics and Law Journal: Business and Notary Vol. 1 No. 2 (2023)
Publisher : CV. Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/eljbn.v1i2.47

Abstract

Community satisfaction is the result of community opinions and assessments of the performance of services provided by public service providers. Public satisfaction reflects the government's success in providing effective and efficient public services. The factor that can influence the level of public satisfaction is the quality of public services. This research aims to analyze the influence of the quality of LAPERON public services in DPMPTSP Badung Regency on the satisfaction of people using LAPERON. This research was conducted on LAPERON users with a sample size of 370 respondents. Data collection in this research was carried out using the questionnaire method. The data analysis techniques used in this research are Simple Linear Regression Test, Simple Correlation Test, Determination Test, and T Test. The results of this research correlation test get a score of 0.855, so it can be said that variables X and Y have a very strong correlation. Then the results of the coefficient of determination, namely by squaring the correlation results, produce an R-Square of 0.731, which means that the quality of public services has an influence on public satisfaction of 73.1%. So it can be concluded that H0 is rejected and H1 is accepted. There is a positive and significant influence between the quality of LAPERON public services in DPMPTSP Badung Regency on the satisfaction of the LAPERON user community. The advice for LAPERON in DPMPTSP Badung Regency is to continue to pay attention to the quality of public services so that they remain positive, which can increase public trust and satisfaction with LAPERON.
Implementasi Program Layanan Aspirasi dan Pengaduan Masyarakat (SIDUMAS) Dalam Pengaduan Masyarakat di Dinas Komunikasi dan Informatika Kabupaten Badung Arista Widyaningtyas; Ni Putu Anik Prabawati; Kadek Wiwin Dwi Wismayanti
Ethics and Law Journal: Business and Notary Vol. 1 No. 3 (2023)
Publisher : CV. Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/eljbn.v1i3.55

Abstract

The aim of this research is to find out how the Community Aspiration and Complaints Service (SIDUMAS) program is implemented in public complaints at the Badung Regency Communication and Information Service. This research uses a qualitative research method with a descriptive approach that collects data through observation, interviews and documentation. This research uses public policy theory with indicators of program implementation by Charles O. Jones with three (3) types of indicators, namely, organization, interpretation or understanding, and application or application. For the three indicators of program implementation, the results showed that all of these indicators were running, but there were several indicators that were not running optimally, namely organizational indicators and application or implementation. Abstrak Tujuan penelitian ini untuk mengetahui bagaimana implementasi program Layanan Aspirasi dan Pengaduan Masyarakat (SIDUMAS) dalam pengaduan masyarakat di Dinas Komunikasi dan Informatika Kabupaten Badung. Penelitian ini menggunakan metode penelitian kualitatif dengan pendekatan deskriptif yang mengumpulkan data melalui observasi, wawancara serta dokumentasi. Penelitian ini menggunakan teori kebijakan publik dengan indikator implementasi program oleh Charles O. Jones dengan tiga (3) jenis indikator yaitu, organisasi, interpretasi atau pemahaman, serta aplikasi atau penerapan. Dengan menggunakan ketiga indikator implementasi program tersebut, didapatkan hasil yang menjelaskan bahwa seluruh indikator tersebut telah berjalan, namun terdapat beberapa indikator yang belum berjalan secara optimal yaitu indicator organisasi dan aplikasi atau penerapan. Kata Kunci: Implementasi Program, Layanan Aspirasi dan Pengaduan Masyarakat (SIDUMAS), Dinas Komunikasi dan Informatika.
Penerapan Digital Government Melalui Website Taring Dukcapil di Dinas Kependudukan dan Pencatatan Sipil Kota Denpasar Ketut Ryan Adi Nugraha; Komang Adi Sastra Wijaya; Kadek Wiwin Dwi Wismayanti
Ethics and Law Journal: Business and Notary Vol. 1 No. 3 (2023)
Publisher : CV. Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/eljbn.v1i3.56

Abstract

The Online Registration Website for Population and Civil Registration Administration (Taring Dukcapil) is service innovation introduced by the Population and Civil Registration Office of Denpasar City. This website was established as an effort to provide online civil administration service during the large-scale social restrictions and continued to be used post-pandemic. The method used in this research is qualitative with descriptive approach. The data for this research was gathered through observations, interviews, and documentations. This research utilized the dimensions of digital government proposed by Lee, which consist of data, technology, service, people, and governance. The result of this research shows that the implementation of the Taring Dukcapil website as a platform for delivering online civil administration services has been working. However, there are still some aspects that are not optimal. Therefore, measures are required to enhance these five dimensions so that the implementation of digital government through the website can run more optimally.
Kinerja Badan Pendapatan Daerah Kabupaten Badung Pasca Restrukturisasi Organisasi Periode Tahun 2017 Ni Putu Nari Rania; Ni Putu Anik Prabawati; Kadek Wiwin Dwi Wismayanti
Ethics and Law Journal: Business and Notary Vol. 1 No. 3 (2023)
Publisher : CV. Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/eljbn.v1i3.57

Abstract

The purpose of this study was to determine how the performance of the Badung Regency Regional Revenue Agency after the organizational restructuring carried out in 2017. This research uses a qualitative research method with a descriptive approach that collects data through observation, interviews, and documentation methods. This study uses the performance theory by Iwan Novarian (2020) with 4 (four) types of indicators, namely input, process, output, and outcome. Using these four performance indicators, the results explain that all indicators have been running, but there are still some indicators that are not fully optimized. This shortcoming requires strengthening for each indicator. Abstrak Tujuan penelitian ini untuk mengetahui bagaimana kinerja Badan Pendapatan Daerah Kabupaten Badung pasca restrukturisasi organisasi yang dilaksanakan pada tahun 2017. Penelitian ini menggunakan metode penelitian kualitatif dengan pendekatan deskriptif yang pengumpulan data melalui metode observasi, wawancara, dan dokumentasi. Penelitian ini menggunakan teori kinerja oleh Iwan Novarian (2020) dengan empat (4) jenis indikator, yakni indikator masukan, indikator proses, indikator keluaran, dan indikator hasil. Dengan menggunakan keempat indikator kinerja tersebut, didapatkan hasil yang menjelaskan bahwa seluruh indikator telah berjalan, namun masih terdapat beberapa indikator yang belum sepenuhnya optimal. Adanya kekurangan tersebut memerlukan penguatan bagi setiap indikator. Kata Kunci: Restrukturisasi Organisasi, Kinerja, Badan Pendapatan Daerah, dan Pendapatan Asli Daerah (PAD).
Analisis Prosedur Pelayanan Klaim Santunan Kematian di Kabupaten Jembrana I Gede Sara Pradita; I Ketut Winaya; Kadek Wiwin Dwi Wismayanti
Ethics and Law Journal: Business and Notary Vol. 1 No. 3 (2023)
Publisher : CV. Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/eljbn.v1i3.65

Abstract

This research aims, namely to analyze the application of death benefit claim service procedures, and analyze the obstacles of the Jembrana Regency Government in the application of death benefit claim service procedures. In this study the authors used a type of qualitative research with descriptive methods. The analysis in this study uses the theory of public service management. The findings of the research conducted show that the death benefit claim procedure in Jembrana Regency has been realized quite well, but there are several problems such as the death benefit program has not been able to provide maximum service to the community as service recipients, unclear completion time when submitting applications to service completion including complaints, the competence of service officers who are not in accordance with the required knowledge or field of work and behavior and the existence of work delays that cause delays in the process of registering death benefit claims. Keywords: Claim procedures, Service Management, Death Benefits ABSTRAK Riset ini bertujuan, yaitu guna menganalisis penerapan prosedur pelayanan klaim santunan kematian, serta menganalisis hambatan dari Pemerintah Kabupaten Jembrana pada penerapan prosedur pelayanan klaim santunan kematian. Pada penelitian ini penulis menggunakan jenis penelitian kualitatif dengan metode deskriptif. Analisis pada penelitian ini menggunakan teori manajemen pelayanan publik. Hasil temuan penelitian yang dilakukan menunjukan bahwa prosedur klaim santunan kematian di Kabupaten Jembrana sudah terealisasikan dengan cukup baik namun terdapat beberapa permasalahan seperti program santunan kematian belum mampu memberikan pelayanan yang maksimal kepada masyarakat sebagai penerima pelayanan, waktu penyelesaian yang kurang jelas saat pengajuan permohonan sampai dengan penyelesaian pelayanan termasuk pengaduan, kompetensi petugas pelayanan yang tidak sesuai dengan pengetahuan atau bidang pekerjaan dan perilaku yang dibutuhkan serta adanya penundaan pekerjaan yang menyebabkan adanya keterlambatan dalam proses pendaftaran klaim santunan kematian. Kata Kunci : Prosedur klaim, Manajemen Pelayanan, Santunan Kematian
Implementasi Kebijakan Program Kartu Identitas Anak (KIA) di Kota Denpasar Ni Luh Putu Janu Riana; Kadek Wiwin Dwi Wismayanti; Komang Adi Sastra Wijaya
Ethics and Law Journal: Business and Notary Vol. 1 No. 3 (2023)
Publisher : CV. Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/eljbn.v1i3.79

Abstract

Implementation is a process or an outcome in which the success of a policy implementation can be measured and seen from the process and achievement of the final goal (output) whether or not the objectives to be achieved are achieved. The purpose of this research is: To find out the implementation of the Child Identity Card program policy at the Denpasar City Population and Civil Registry Service. This research includes qualitative research. informants in this study were the Head of the Population and Civil Registration Service in Denpasar City and the people who were currently at the Office of the Population and Civil Registration Office in Denpasar City, namely 1 person from Denpasar City who registered their child on a Child Identity Card and 1 person from the Community who had not registered their child in the Child's Identity Card. The data analysis technique used in this study was descriptive qualitative text analysis. The results of the analysis show that the implementation of the MCH policy by the Department of Population and Civil Registration of the City of Denpasar is in accordance with the provisions/procedures that have been set. In terms of communication, the results of observations made by researchers found that communication was carried out in two ways, namely, in the form of direct and indirect socialization carried out by the Denpasar City Population and Civil Registration Service which was good. Abstrak Implementasi adalah suatu proses atau suatu hasil dimana keberhasilan suatu implementasi kebijakan dapat diukur dan dilihat dari proses serta pencapaian tujuan akhir (output) adalah tercapai atau tidaknya tujuan – tujuan yang ingin dicapai. tujuan penelitian ini adalah : Untuk mengetahui implementasi kebijakan program Kartu Indentitas Anak di Dinas Kependudukan dan Catatan Sipil Kota Denpasar. Penelitian ini termasuk penelitian kualitatif. informan dalam penelitian ini adalah Kepala Dinas Kependudukan Dan Pencatatan Sipil di Kota Denpasar dan masyarakat yang sedang berada di Kantor Dinas Kependudukan dan Pencatatan Sipil di Kota Denpasar yaitu 1 orang masyarakat Kota Denpasar yang mendaftarkan anaknya dalam Kartu Identitas Anak dan 1 orang Masyarakat yang belum mendaftarkan anaknya dalam Kartu Identitas Anak.. Teknik analisis data yang dipergunakan dalam penelitian ini adalah teksik analisis deskriptif kualitatif . Hasil analisis menunjukan jika Implementasi kebijakan KIA oleh Dinas Kependudukan dan Pencatatan Sipil Kota Denpasar telah sesuai dengan ketentuan/prosedur yang telah ditetapkan. Dari segi Komunikasi, hasil observasi yang dilakukan peneliti ditemukan bahwa dalam komunikasi dilakukan dua cara yaitu, dalam bentuk sosialisasi langsung dan tidak langsung yang dilakukan oleh Dinas Kependudukan dan Pencatatan Sipil Kota Denpasar sudah baik. Kata Kunci : Implementasi, KIA, Kebijakan Publik
Kualitas Pelayanan Perpanjangan SIM dalam Aplikasi Digital Korlantas Polri Melalui Fitur Layanan SIM Nasional Presisi (SINAR) di Kepolisian Resor Kota Denpasar Nabila Irdha Az-Zahra; I Putu Dharmanu Yudartha; Kadek Wiwin Dwi Wismayanti
Ethics and Law Journal: Business and Notary Vol. 2 No. 1 (2024)
Publisher : CV. Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/eljbn.138

Abstract

Digital government transformation in bureaucracy can improve interaction between government and society, simplifying two-way communication so as to increase public efficiency. The Precision National SIM Service (SINAR) is a technological breakthrough in the industrial revolution 4.0 amidst the Covid-19 pandemic. This service is national, so that all SIM Administration Units (SATPAS) in Indonesia can implement this innovation. This research uses a qualitative approach. Using Primary and Secondary data sources. This research used a purposive sampling technique. The Driving License Administration Organizing Unit (SATPAS) plays a role in providing services to the community in terms of driving license services. The indicators contained in the theory of Public Service Quality proposed by Fitzsimmons in Zaenal Mukarom & Muhibidin (2015), namely: (1) physical evidence (tangible) (2) reliability (3) response (responsiveness) (4) guarantee (assurance) and (5) empathy (empathy) Based on the results of research regarding the quality of SIM extension services in the National Police Traffic Corps Digital application through the National Precision SIM (SINAR) service feature at the Denpasar Police Station, it is not fully running optimally, so it requires improvements in terms of service applications . Abstrak Transformasi digital government dalam birokrasi dapat meningkatkan interaksi antar pemerintah dan masyarakat, menyederhanakan komunikasi dua arah sehingga agar dapat meningkatkan efisiensi publik. Layanan SIM Nasional Presisi (SINAR) merupakan terobosan teknologi revolusi industry 4.0 ditengah pandemic Covid-19. Layanan ini bersifat nasional, sehingga seluruh Satuan Penyelenggara Administrasi SIM (SATPAS) yang ada di Indonesia dapat menerapkan inovasi iniPenelitian ini menggunakan pendekatan kualititatif. Menggunakan sumber data Primer dan Sekunder. Dalam penelitian ini menggunakan teknik purposive sampling. Satuan Penyelenggara Administrasi Surat Izin Mengemudi (SATPAS) berperan dalam pelaksanaan pemberian pelayanan kepada masyarakat dalam hal pelayanan SIM. Adapun indikator yang terdapat dalam teori Kualitas Pelayanan Publik yang dikemukakan oleh Fitzsimmons dalam Zaenal Mukarom & Muhibidin (2015), yaitu: (1) bukti fisik (tangible) (2) kehandalan (reliability) (3) tanggapan (responsiveness) (4) jaminan (assurance) serta (5) empati (empathy)Berdasarkan dari hasil penelitian terkait kualitas pelayanan perpanjangan SIM dalam aplikasi Digital Korlantas Polri melalui fitur layanan SIM Nasional Presisi (SINAR) di Polresta Denpasar belum sepenuhnya berjalan dengan optimal, sehingga membutuhkan peningkatan dari segi aplikasi layanan. Kata Kunci: Digital Government, SATPAS, SIM Nasional Presisi, Kualitas Pelayanan
Efektivitas Program Sukra Mesari dalam Pelayanan Sertifikasi Tanah di Kantor Pertanahan Kabupaten Gianyar Ni Made Isabel Victoria Syalom B; I Putu Dharmanu Yudharta; Kadek Wiwin Dwi Wismayanti
Ethics and Law Journal: Business and Notary Vol. 2 No. 1 (2024)
Publisher : CV. Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/eljbn.139

Abstract

Tanah merupakan sumber daya alam yang memegang peran sentral dalam kehidupan manusia. Dalam kehidupan masyarakat, tanah digunakan sebagai tempat tinggal, tempat beraktivitas maupun sebagai sumber kehidupan. Hal ini menunjukan bahwa tanah merupakan salah satu unsur yang penting dalam keberlangsungan hidup manusia. Kehidupan masyarakat, pertumbuhan ekonomi, dan perkembangan infrastruktur sangat tergantung pada tanah. Manusia memiliki hak untuk memiliki tanah, dan hak-hak tersebut tercantum dalam Undang-Undang Nomor 5 Tahun 1960 tentang Peraturan Dasar Pokok-Pokok Agraria. Pasal 16 ayat (1) dari undang-undang tersebut dengan jelas menyebutkan berbagai hak atas tanah yang dapat dimiliki, antara lain hak milik atas tanah sebagai hak guna bangunan, hak pakai, hak sewa, hak membuka tanah, hak memungut hasil hutan. Untuk memperoleh hak atas tanah, setiap individu memiliki kesempatan untuk mengajukan permohonan dan mendaftarkan tanah yang mereka ingin miliki di Badan Pertanahan sesuai dengan persyaratan yang tercantum dalam Undang - Undang. Dengan demikian, Undang-Undang Agraria menjadi dasar hukum yang kuat bagi warga negara untuk memiliki atau mengatur kepemilikan hak atas tanah mereka sesuai dengan hak-hak yang diatur dalam undang-undang tersebut.
Analisis Kinerja Biro Pemerintahan dan Kesejahteraan Rakyat Sekretariat Daerah Provinsi Bali Pasca Kebijakan Pengalihan Jabatan Struktural Menjadi Jabatan Fungsional Ni Putu Shita Listya Dewi; Kadek Wiwin Dwi Wismayanti; Ni Wayan Supriliyani
Ethics and Law Journal: Business and Notary Vol. 2 No. 1 (2024)
Publisher : CV. Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/eljbn.145

Abstract

This study analyzes the performance of the Work Team in the Bureau of Government and People's Welfare of the Bali Provincial Secretariat after the implementation of the policy of transferring structural positions to functional positions. An evaluative approach is used to evaluate the efficiency, effectiveness, fairness, and responsiveness of the Work Team in providing public services. The results showed that in some aspects, such as team formation, task coordination, and responsiveness to service users, the performance of the Work Team still needed improvement. Nonetheless, some supporting factors such as clear regulations on the duties and functions of the Work Team have helped in improving performance. Constraining factors include employees' unpreparedness to take competency tests or training and the lack of changes in the work system post-bureaucratic simplification. Recommendations include accelerating the employee competency test process and optimizing the functions of the Working Team to improve the quality of public services. Abstrak: Studi ini menganalisis kinerja Tim Kerja di Biro Pemerintahan dan Kesejahteraan Rakyat Setda Provinsi Bali setelah implementasi kebijakan pengalihan jabatan struktural menjadi jabatan fungsional. Pendekatan evaluatif digunakan untuk mengevaluasi efisiensi, efektivitas, keadilan, dan daya tanggap Tim Kerja dalam memberikan layanan publik. Hasil penelitian menunjukkan bahwa dalam beberapa aspek, seperti pembentukan tim, koordinasi tugas, dan responsif terhadap pengguna layanan, kinerja Tim Kerja masih membutuhkan penyempurnaan. Meskipun demikian, beberapa faktor pendukung seperti peraturan yang jelas tentang tugas dan fungsi Tim Kerja telah membantu dalam meningkatkan kinerja. Faktor penghambat termasuk ketidaksiapan pegawai dalam mengikuti uji kompetensi atau diklat dan kurangnya perubahan dalam sistem kerja pasca-penyederhanaan birokrasi. Rekomendasi termasuk mempercepat proses uji kompetensi pegawai dan optimalisasi fungsi Tim Kerja untuk meningkatkan kualitas pelayanan publik. Kata Kunci: Tim Kerja, kinerja, penyederhanaan birokrasi, layanan publik, efisiensi, efektivitas, keadilan, daya tanggap.
Co-Authors Anak Agung Sagung Putri Nidyasari Arista Widyaningtyas I Gede Sara Pradita I Ketut Wahyu Wijaya I Ketut Winaya I Putu Dharmanu Yudartha I Putu Dharmanu Yudharta Ketut Ryan Adi Nugraha Komang Adi Sastra Wijaya Nabila Irdha Az-Zahra Ni Luh Putu Janu Riana Ni Made Isabel Victoria Syalom B Ni Made Pupuh Akasa Sari Ni Putu Anik Prabawati Ni Putu Nari Rania Ni Putu Shita Listya Dewi Ni Wayan Supriliyan Ni Wayan Supriliyani Nizla Maulidia Putu Nomy Yasintha Renata Christian Adiguna