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All Journal Journal of Economic, Business, and Administration JEBA Jurnal Indonesia Sosial Sains
Titin Dunggio
Universitas Bina Mandiri Gorontalo, Indonesia
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Energy Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Social Sciences Other

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Hybrid Library Service Policy Implementation at Bina Mandiri University Gorontalo Harson Towalu; Titin Dunggio
Jurnal Indonesia Sosial Sains Vol. 4 No. 07 (2023): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v4i07.855

Abstract

Bina Mandiri University Library (UBM) Gorontalo has made progress in terms of services both conventionally and digitally. However, not all academic communities are interested in using the system, in the sense that there are still library users who need a conventional or manual service system. Therefore, a Hybrid library service policy is needed that combines the two systems. This study aims to measure the level of community satisfaction as service users for the implementation of the Hybrid Library service policy at UBM Gorontalo. The method used is quantitative descriptive using the General Guideline approach for the Preparation of Community Satisfaction Survey by Permenpan RB 2017. The results showed that the implementation of the Hybrid library service policy at UBM Gorontalo as a whole, the assessment of service elements was on average assessed by respondents with good and very good categories. The dominant service element is the compatibility between the service product and the service aspect; The competence of service personnel is quite adequate and has experience in various libraries; and prompt and precise handling of complaints
THE ROLE OF THE VILLAGE CONSULTATIVE BODY (BPD) IN SUPERVISING VILLAGE DEVELOPMENT: A CASE STUDY OF TOLONDADU I VILLAGE, BOLAANG MONGONDOW REGENCY Moh Hamdi Hulukati; Karlina Napu; Titin Dunggio
Journal of Economic, Business, and Administration (JEBA) Vol. 7 No. 2 (2026): Journal of Economics, Business and Administration (JEBA)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/9y7yyx20

Abstract

The strategic implementation of horizontal checks-and-balances is a key determinant for transparent rural governance, yet it is often restricted by complex micro-level structural realities. This study aims to determine and analyze: (1) how the Village Consultative Body (BPD) operationalizes its sequential supervisory strategies over village administration and infrastructure planning, and (2) the multidimensional barriers that hinder the BPD from optimizing its horizontal check-and-balance function. Executed in Tolondadu I Village, Bolaang Uki District, South Bolaang Mongondow Regency, this study adopted a qualitative descriptive design. Data were collected through field observations, secondary documentation analysis, and semi-structured in-depth interviews using a purposive sampling technique with key informants, including the Village Head, BPD members, and local community representatives. The data were evaluated inductively using the interactive analysis model (data condensation, data display, and conclusion drawing) and validated through source and technical triangulation. The results indicate that: (1) the BPD formalizes its oversight through distinct structural phases (data collection, real-time concurrent monitoring, and post-activity assessment) across key village sectors such as infrastructure development, BUM Desa management, and asset mutations. When compliance errors occur, the BPD executes a four-stage sequential escalation protocol consisting of regulatory monitoring, persuasive warnings, internal clarification meetings, and executive escalation to the Camat and Bupati; (2) the optimization of this supervisory framework collapses into a superficial year-end bureaucratic formality due to a multidimensional bottleneck. This constraint is driven internally by severe capacity deficits linked to varied and low formal educational levels among BPD members, an absolute absence of regional technical guidance (Bimtek) from higher government tiers, and an internal breakdown of active member participation.
Co-Authors Harson Towalu Karlina Napu Moh Hamdi Hulukati