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Pengaruh Tarif Jasa, Lokasi dan Kualitas Jasa terhadap Loyalitas Pelanggan pada Beauty House Shanda Lahat Kasinem Kasinem; Mujari Mujari; Hestin Hestin; Iskandar Malian
Jurnal Bisnis, Manajemen, dan Ekonomi Vol. 4 No. 3 (2023): Jurnal Bisnis, Manajemen dan Ekonomi
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/jbme.v4i3.1346

This study uses causal associative research with a quantitative approach. The sample used in this study was 80 people using a random sampling technique, namely accidental sampling. The results of this study indicate that service rates (X1) have a significant effect on customer loyalty (Y) as evidenced by the t-value of 7.167 > the t-table value of 1.991, so the first hypothesis is proven. The results of the t-test also show that there is a significant influence of location (X2) on customer loyalty (Y) with a t count of 3,908 > t-table value of 1,991, so the second hypothesis is proven. The results of the t-test also show that there is a significant effect of service quality (X3) on customer loyalty (Y) with a t count of 8.881 > t-table value of 1.991, so the third hypothesis is proven. The results of the f test show that service rates (X1), location (X2), and service quality (X3) have a significant effect on customer loyalty (Y) with a calculated f value of 130.309 > f table value of 3.11 so that the fourth hypothesis is proven. The results of the coefficient of determination test can be seen as the value of the coefficient of determination or R Square of 0.772 or equal to 77.2%. This figure means that the Service Rate (X1), Location (X2), and Service Quality (X3) variables have an influential contribution to the Customer Loyalty variable (Y) of 77.2%, while the remaining 22.8% is influenced by other variables. This study did not examine promotion, studio atmosphere, and so on

Disiplin Kerja, Kompensasi, Pendidikan dan Pelatihan Terhadap Kinerja Pegawai Vemi Fytaloka; Kasinem Kasinem; Hayani Hayani; Mujari Mujari
Journal of Management and Bussines (JOMB) Vol 5 No 2 (2023): Journal of Management and Bussines (JOMB)
Publisher : IPM2KPE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/jomb.v5i2.7858

This research aims to determine the influence of work discipline, compensation and education and training partially and simultaneously on customer satisfaction at the Lahat Regency Manpower and Transmigration Service. The research method used is quantitative. The research results show, a) the work discipline variable on employee performance, with partial testing obtained a value of 2.104 > 2.01954 and a significant value of 0.042 < 0.05; b) compensation variable on employee performance, with partial testing obtained a value of 2.374 > 2.01954 and a significant value of 0.022 < 0.05; c) the education and training variable with partial testing obtained a significant value of 3.597 > 2.01954, namely 0.001 < 0.05; d) with simultaneous testing, the value obtained was 21, 432 > 2.83 and the significant value was 0.000 < 0.05. In conclusion, work discipline has a positive and significant effect on employee performance at the Lahat Regency Manpower and Transmigration Service. Compensation has a positive and significant effect on employee performance at the Lahat Regency Manpower and Transmigration Service. Education and training have a positive and significant effect on employee performance at the Lahat Regency Manpower and Transmigration Service. Work discipline, compensation, education and training jointly influence employee performance at the Lahat Regency Manpower and Transmigration Service. Keywords: Work Discipline, Compensation, Performance, Education, Training

The Influence Of Facilities And Work Environment On Employee Performance At The Mulak Sub-District Office A Whole Bunch Of Cabbage Maya Julia; Kasinem Kasinem; M. Pahlan
Jurnal Akuntansi, Manajemen dan Bisnis Digital Vol 5 No 1 (2026): Januari
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jambd.v5i1.9761

This study aims to determine the Influence of Facilities and Work Environment on Employee Performance at the Mulak Seframe Sub-district Office, Lahat Regency either partially or simultaneously. This study is a quantitative associative research using the census method in determining the sample. The sample used in this study amounted to 41 people who were used as research respondents. Based on the results of the study, the regression equation Y = 2.032 + 0.309 X1 + 0.635 X2 + e, means that without the variables Facility (X1) and Work Environment (X2), the Employee Performance (Y) is 2.032. The value of the determination coefficient (R2) is 0.752, meaning that the independent variables have a contribution with the dependent variable of 75.2% and the remaining 24.8% is influenced by other factors that were not studied by the author. Based on the results of SPSS processing version 25.0, the Fcal value was obtained of 57.750 while the Ftable value was 3.245 thus 57.750 > 3.245, then Ho was rejected and Ha was accepted, meaning that the variables of Facility (X1) and Work Environment (X2) together have a significant effect on Employee Performance (Y). The Ttable value is 1.685. By comparing the values of Thcal and Ttabel it can be concluded: the Facility variable (X1) with the value of Thcal > Ttable or 2.096 > 1.685 , then Ho is rejected and Ha is accepted. Work Environment (X2) with a Thcal value of > Ttable or 4.444 > 1.685, then the variables of Facilities (X1) and Work Environment (X2) have a partial effect on Employee Performance (Y) at the Mulak Seframe Sub-district Office, Lahat Regency.

The Influence Of Facilities And Work Environment On Employee Performance At The Mulak Sub-District Of Zfice A Wholebunch Of Cabbage Nadia Eferiani; Kasinem Kasinem; M. Pahlan
Jurnal Akuntansi, Manajemen dan Bisnis Digital Vol 5 No 1 (2026): Januari
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jambd.v5i1.9762

This study aims to determine the Effect of Timely Delivery and Online Tracking System (e-tracking) on Customer Satisfaction (a case study of JNE Express service users in Lahat City) both partially and simultaneously.This study is a quantitative associative research using the calculation of the slovin formula in the determination of the sample. The sample used in this study amounted to 77 respondents. Based on the results of the study, the regression equation Y = 6.629 + 0.475 X1 + 0.362 X2+ e, means that without the variables of Delivery Punctuality (X1) and Online Tracking System (e-tracking) (X2), Customer Satisfaction (Y) is 6.629. The value of the determination coefficient (R2) is 0.771, meaning that the independent variables have a contribution with the dependent variable of 77.1% and the remaining 22.9% is influenced by other factors that were not studied by the author. Based on the results of SPSS processing version 25.0, the Fcal value of 124.886 was obtained while the Ftable value was 3.120 thus 124.886 > 3.120, then Ho was rejected and Ha was accepted, meaning that the variables of Delivery Timeliness (X1) and Online Tracking System (e-tracking) (X2) together have a significant effect on Customer Satisfaction (Y). The Ttable value is 1.665. By comparing the value of Thcal and Ttable, it can be concluded: the variable Delivery Punctuality (X1) with the value of Tcal > Ttable or 4.154 > 1.665, then Ho is rejected and Ha is accepted. The Online Tracking System (e-tracking) (X2) with a Tcal value of > Ttable or 3,251 > 1,665, the variables of Delivery Punctuality (X1) and Online Tracking System (e-tracking) (X2) have a partial effect on Customer Satisfaction (Y) (a case study of JNE Express service users in Kota Lahat)

The Influence of Customer Trust and Customer Satisfaction on Customer Loyalty at PT. Bima Finance Lahat Intan Putri Pratama; Kasinem Kasinem; M. Pahlan
Jurnal Fokus Manajemen Vol 6 No 1 (2026): Februari
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jfm.v6i1.9847

The purpose of this study is to determine the effect of customer trust on customer loyalty at PT. Bima Finance Lahat. To determine the effect of customer satisfaction on customer loyalty at PT. Bima Finance Lahat. To determine the joint effect of customer trust and customer satisfaction on customer loyalty at PT. Bima Finance Lahat. This study is quantitative, using statistical calculations using multiple linear regression, partial tests (t-test), simultaneous tests (f-test), and coefficients of determination. The analysis results show that customer trust has a significant effect on customer loyalty at PT. Bima Finance Lahat. Customer satisfaction has a significant effect on customer loyalty at PT. Bima Finance Lahat. Customer trust and customer satisfaction have a significant joint effect on customer loyalty at PT. Bima Finance Lahat.

The Influence Of Work Discipline And Work Motivation On Employee Performance In The Police Civil Servants (Satpol-Pp) Of Empat Lawang Regency Donny Febrian; M. Pahlan; Kasinem Kasinem
Journal of Management, Economic, and Accounting Vol. 5 No. 1 (2026): January
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmea.v5i1.973

The purpose of this study was to determine the influence of work discipline and work motivation on employee performance in the Civil Service Police Unit (Satpol-PP). The results showed that (1) work discipline has a significant partial effect on performance, as evidenced by the calculated t value > t table (4.370 > 2.042). (2) work motivation has a significant partial effect on performance, as evidenced by the calculated t value > t table (3.558 > 2.042). (3) work discipline and work motivation have a significant simultaneous effect on performance, as evidenced by the calculated f value > f table (24.531 > 4.171), with a significance value lower than the significance level (a) of 0.05 (0.000 < 0.05).

Analysis Of Working Capital On Financial Performance At The Cooperative Of SMP Negeri 1 Kikim Timur, Lahat Regency Herni Sohalia; M. Pahlan; Kasinem Kasinem
Journal of Management, Economic, and Accounting Vol. 5 No. 1 (2026): January
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmea.v5i1.978

The purpose of this study is to determine the effect of working capital on the financial performance of the SMP Negeri 1 Kikim Timur Cooperative, Lahat Regency. This study aims to determine the relationship between working capital and financial performance at the SMP Negeri 1 Kikim Timur Cooperative, Lahat Regency. The liquidity ratio calculation yields a Current Ratio > 1 (greater than one). This indicates that the SMP Negeri 1 Kikim Timur Cooperative, Lahat Regency, has current assets greater than its current liabilities from 2020 to 2024. This indicates a good liquidity position, and the SMP Negeri 1 Kikim Timur Cooperative, Lahat Regency, is able to meet its short-term obligations. The profitability ratio calculation indicates that the gross margin or contribution of the SMP Negeri 1 Kikim Timur Cooperative, Lahat Regency, from 2020 to 2024 is quite good. (Profitability ratio with good criteria generally with a ratio value above 10% - 15% is considered good enough), with this ratio value indicating that the SMP Negeri 1 Kikim Timur Cooperative, Lahat Regency is able to generate good profits from each sale, indicating efficiency in managing production costs and appropriate selling prices. The results of the solvency ratio calculation explain that the debt ratio value owned by the SMP Negeri 1 Kikim Timur Cooperative, Lahat Regency is quite high, where the debt ratio value is <1, where in this case a low solvency ratio (below 1) indicates that the assets owned by the Cooperative are mostly funded by debt. This could be an indication that the SMP Negeri 1 Kikim Timur Cooperative, Lahat Regency has a higher financial risk and may have difficulty paying its debt obligations, especially if there is a decline in financial performance or worsening economic conditions. The activity ratio calculation results indicate that the asset turnover ratio of the SMP Negeri 1 Kikim Timur Cooperative, Lahat Regency, for 2021-2023 was >1. This indicates the low efficiency and capability of the SMP Negeri 1 Kikim Timur Cooperative, Lahat Regency, in generating sales from its assets.

The Effect Of Work Motivation And Work Discipline On Employee Performance At The South Kikim Sub-District Office Esti Kinanti; M. Pahlan; Kasinem Kasinem
Journal of Management, Economic, and Accounting Vol. 5 No. 1 (2026): January
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmea.v5i1.980

This study aims to determine the effect of work motivation and work discipline on employee performance at the Kikim Selatan District Office. The method used is descriptive quantitative. The population in this study consists of all employees at the Kikim Selatan District Office, with a total of 38 respondents taken through a census method, in which the entire population is used as the sample. Data were collected through questionnaires and analyzed using statistical calculations with multiple linear regression, validity test, reliability test, normality test, heteroscedasticity test, multicollinearity test, descriptive statistical test, partial test (t-test), simultaneous test (f-test), and coefficient of determination test. The results show that work motivation does not affect employee performance. Work discipline has a positive and significant effect on employee performance. Work motivation and work discipline together significantly influence employee performance, meaning that increasing work motivation and work discipline can improve employee performance in the Kikim Selatan District Office.

The Influence Of Career Devlopment And Human Resource Planning On The Work Productivity Of Employees At PT Ansaf Inti Resources Negeri Agung Merapi Barat Kabupaten Lahat Erik Estrada; M Pahlan; Kasinem Kasinem
Journal of Management, Economic, and Accounting Vol. 5 No. 1 (2026): January
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmea.v5i1.1133

This study aims to determine how Career Development and Human Resource Planning partially and simultaneously influence Employee Work Productivity at PT Ansaf Inti Resources Negeri Agung Merapi Barat, Lahat Regency. The sample size for this study was 62 respondents. The sampling method used was incidental sampling. This quantitative study employed multiple linear regression analysis, processed using SPSS, resulting in a regression equation . The results of this study indicate a significant effect between Career Development and Employee Work Productivity at PT Ansaf Inti Resources Negeri Agung Merapi Barat, Lahat Regency. The F-test indicates that Career Development and Human Resource Planning simultaneously influence Employee Work Productivity at PT Ansaf Inti Resources Negeri Agung Merapi Barat, Lahat Regency.

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