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All Journal Media Mahardhika Arthavidya Jurnal Ilmiah Ekonomi MABIS: Manajemen dan Bisnis DedikasiMU: Journal of Community Service JURNAL BARUNA HORIZON Prosiding Konferensi Nasional PKM-CSR Jurnal Mahasiswa Manajemen dan Akuntansi Seminar Nasional Teknologi dan Multidisiplin Ilmu
Edo Galih Permadi
Universitas Wijaya Putra
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences

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PENERAPAN MANAGING CHANGE PADA PERGANTIAN PEMIMPIN DI PT BFI FINANCE, TBK– CABANG SURABAYA 2 Permadi, Edo Galih
Arthavidya Jurnal Ilmiah Ekonomi Vol 23 No 2 (2021): Oktober
Publisher : Fakultas Ekonomi Universitas Wisnuwardhana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37303/a.v23i2.202

Abstract

Abstract:In organizations and companies, changes often occur with the aim of improving business processes within the organization. When changes occur within the organization, it is not uncommon for resistanceto occur from the organization's employees. These changes can be in the form of a change of leaders in the company. This happened at PT BFI Finance Tbk second Surabaya branch when there was a change of Branch Manager. Effective change management is needed to facilitate the changes. Activities that can be carried out to produce effective change management are Motivating Change and Managing the Transition. This study aims to determine the application of Motivating Change and Managing the Transition and its impact on the change of leaders at PT BFI Finance Tbk second Surabaya branch. This research is a qualitative descriptive study using observations and interviews (in-depth interviews) to collect research data. Based on the research results, the application of Motivating Change and Managing the Transition in the change of leaders at PT BFI Finance Tbk Surabaya branch 2 assist the change efforts made by the new Branch Manager so as to reduce employees’resistance. Keywords: BFI Finance, managing change, Motivating Change, Managing the Transition, change of leadership
PENGARUH SOCIAL COMPARISON TERHADAP ENVY DAN NIAT MENGUNJUNGI DESTINASI WISATA DI INSTAGRAM Edo Galih Permadi; Waras Waras
Media Mahardhika Vol. 22 No. 1 (2023): September 2023
Publisher : STIE Mahardhika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/mahardika.v22i1.797

Abstract

Social media has become a place to share experiences when visiting tourist destinations. This research focuses on a phenomenon that is often experienced by Instagram social media users, namely comparing themselves with friends who uploaded interesting travel experiences and feeling envious. The data used in this study are 100 Instagram users who meet the criteria. Data collection was carried out by distributing questionnaires online. The results of the study shows that Instagram users who are involved in social comparisons, especially upward social comparisons, can feel envy, which creates an intention to visit tourist destinations uploaded by friends. Upward social comparison also directly influences the intention to visit tourist destinations. The theoretical implications of this study explains the mechanism in the relationship between social comparison, envy and the intention to visit tourist destinations. This research also explains the managerial implications that are useful in developing marketing strategies on social media.
PPM USAHA MIKRO MAKANAN WONTON KOTA BARU DRIYOREJO GRESIK Permadi, Edo Galih; Waras, Waras; Muzakki, Muzakki
Prosiding Konferensi Nasional Pengabdian Kepada Masyarakat dan Corporate Social Responsibility (PKM-CSR) Vol 7 (2024): PKMCSR2024: Kolaborasi Hexahelix dalam Optimalisasi Potensi Pariwisata di Indonesia: A
Publisher : Asosiasi Sinergi Pengabdi dan Pemberdaya Indonesia (ASPPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37695/pkmcsr.v7i0.2426

Abstract

Partners are Wonton food UMKM entrepreneurs who have problems in production, marketing, and finance. Problems in production include inadequate production equipment such as small and easily problematic meat grinders, limited coolers for storing food, and insufficient product variety because there are only 2 flavors. Problems in marketing include the lack of marketing tools such as not having a banner showing the product and brand, not having a brand logo as a business identity, and marketing that is only limited to neighbors and acquaintances. Problems in finance include partners making financial reports manually and simply. The objectives of the PKM activities carried out in general are: 1) increasing the number of partner production; 2) increasing partner product variants; 3) increasing partner product sales; 4) improving partner business financial management. The method of implementing PKM is through grants of meat grinders, coolers, and banners, as well as training. The results of community service show the enthusiasm of partners to undergo the program and improve their business performance. Through the active participation of partners, partner's business problems can be overcome. The impact of this PKM are 1) increasing partner production, 2) increasing partner skills in doing business, 3) increasing partner business performance. Keywords: Wonton, UMKM, Food, PKM
Ambidextrous leadership as a catalyst for employee innovation: Its impact on the competitive advantage Muzakki, Muzakki; Herryanto, Asep; Permadi, Edo Galih
Jurnal Baruna Horizon Vol 7 No 2 (2024): JURNAL BARUNA HORIZON
Publisher : Sekolah TInggi Ilmu Administrasi dan Manajemen Kepelabuhan (STIAMAK) Barunawati Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52310/jbhorizon.v7i2.162

Abstract

The aim of this study is to explore the relationship between ambidextrous leadership and employee innovation, as well as its impact on competitive advantage. The respondents participating in this research included 147 individuals comprising employees and branch leaders of the Small and Medium Enterprises Bank of East Java. The collected data were analyzed using SEM PLS version 3.0. The findings of this study indicate that ambidextrous leadership has a significant effect on employee innovation and competitive advantage. Furthermore, employee innovation also exerts a significant influence on competitive advantage. This research enriches the literature on ambidextrous leadership by emphasizing the importance of this leadership style in fostering employee innovation and enhancing competitive advantage. It reinforces the assumption that leaders who can balance exploration and exploitation are likely to achieve better outcomes.
ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN DI PUSKESMAS KEDUNGDORO Yuni Rachmawati; Achmad Daengs GS; Edo Galih Permadi
Jurnal Mahasiswa Manajemen dan Akuntansi Vol. 1 No. 1 (2022): April : Jurnal Mahasiswa Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (979.849 KB) | DOI: 10.30640/jumma45.v1i1.160

Abstract

Patient satisfaction is the result of the patient's assessment of health services by comparing what is expected with what he receives. Consumer demands for the quality of puskesmas services require a change in customer-oriented services by prioritizing service quality. This is to increase patient satisfaction with health services. The purpose of this study was to determine the effect of service quality on patient satisfaction at the Kedungdoro Health Center. This study is a quantitative study with a cross-sectional study design and survey method. The study population was all patients in November as many as 500 patients. The research sample was obtained using the Lwanga & Lemeshow formula as many as 180 patients and taken by the accidental sampling method. The research data were collected using a questionnaire and the data were analyzed using Multiple Linear Regression.The results showed that the results of the t-test of service quality variables in the formof physical evidence, reliability, responsiveness, assurance and empathy partially have a significant positive effect on the patient satisfaction variable. In addition, the F test showed that all service quality variables simultaneously or simultaneously had a significant effect on patient satisfaction. Variables of service quality that need to be evaluated for follow-up to increase patient satisfaction are elements of physical evidence and empathy..
PENGEMBANGAN UMKM MAKANAN WONTON DI KOTA BARU DRIYOREJO Permadi, Edo Galih; Waras, Waras; Muzakki, Muzakki; Aristyanto, Erwan
DedikasiMU : Journal of Community Service Vol 7 No 1 (2025): Maret
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/dedikasimu.v7i1.8984

Abstract

The partner in this community service program is Wonton UMKM entrepreneur. The problems faced by the partner are inadequate production equipments, lack of product variety, lack of marketing tools and strategies, and lack of systematic financial records. To overcome these problems, researchers used several methods, such as providing food grinding tool (chopper), freezer, and banner that show products and brand logo, providing training in the use of social media and e-commerce as marketing media, designing business brand logo, training in making systematic financial record using Microsoft Excel, and providing training and assistance to partner in running a business based on management theories. As the results, the partner can increase their production capacity, increase sales, and make systematic financial records.
UNDERSTANDING THE KEY TO CUSTOMER LOYALTY: THE IMPACT OF SERVICE QUALITY, PRODUCT DIVERSITY, AND CUSTOMER SATISFACTION Permadi, Edo Galih; ., Muzakki .; Murti, Agung Bayu; ., Waras .; ., Sujani .
Jurnal Baruna Horizon Vol 8 No 1 (2025): JURNAL BARUNA HORIZON
Publisher : Sekolah TInggi Ilmu Administrasi dan Manajemen Kepelabuhan (STIAMAK) Barunawati Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52310/jbhorizon.v8i1.245

Abstract

Abstrak Dalam era kompetisi bisnis yang semakin ketat, mempertahankan pelanggan menjadi lebih penting daripada sekadar menarik pelanggan baru. Penelitian ini menawarkan kebaruan dengan menguji secara simultan pengaruh kualitas layanan, keragaman produk, dan kepuasan pelanggan terhadap loyalitas pelanggan dalam satu model terpadu, yang sebelumnya jarang diteliti bersama. Penelitian ini mengeksplorasi faktor-faktor yang mempengaruhi loyalitas pelanggan, dengan fokus pada kualitas layanan, keragaman produk, dan kepuasan pelanggan. Menggunakan pendekatan kuantitatif dan metode analisis Partial Least Square (PLS), penelitian ini menguji dampak langsung dari ketiga variabel terhadap loyalitas pelanggan. Hasil penelitian menunjukkan bahwa kepuasan pelanggan memiliki pengaruh paling signifikan terhadap loyalitas pelanggan dengan nilai koefisien 0,415, nilai t-statistics sebesar 6,337, dan p-value 0,000. Keragaman produk juga menunjukkan pengaruh positif yang signifikan (koefisien = 0,269; t-statistics = 3,870; p-value = 0,000), menegaskan pentingnya variasi produk dalam mempertahankan pelanggan. Kualitas layanan turut berkontribusi positif terhadap loyalitas pelanggan meskipun dengan pengaruh yang lebih kecil (koefisien = 0,208; t-statistics = 3,386; p-value = 0,001). Temuan ini menekankan bahwa peningkatan kepuasan pelanggan merupakan strategi utama dalam memperkuat loyalitas, diikuti oleh diversifikasi produk dan perbaikan layanan secara berkelanjutan. Abstract In an era of increasingly intense business competition, retaining existing customers has become more critical than merely acquiring new ones. This study offers a novel contribution by simultaneously examining the effects of service quality, product diversity, and customer satisfaction on customer loyalty within a unified analytical model a relationship that has been rarely investigated collectively in prior research. The study explores the key factors influencing customer loyalty, specifically focusing on service quality, product diversity, and customer satisfaction. Employing a quantitative approach and Partial Least Squares (PLS) analysis, the research assesses the direct impact of these three variables on customer loyalty. The results indicate that customer satisfaction exerts the most substantial influence on customer loyalty, with a path coefficient of 0.415, a t-statistic of 6.337, and a p-value of 0.000. Product diversity also demonstrates a statistically significant positive effect (coefficient = 0.269; t-statistic = 3.870; p-value = 0.000), underscoring the importance of offering a wide range of products to sustain customer retention. Meanwhile, service quality contributes positively to customer loyalty, albeit with a comparatively smaller effect (coefficient = 0.208; t-statistic = 3.386; p-value = 0.001). These findings highlight that enhancing customer satisfaction should be prioritized as the core strategy to strengthen loyalty, followed by expanding product variety and continuously improving service quality.
Moral judgment as a pivotal modulator in entrepreneurial cognition frameworks Rizal, Ach. Syaiful; Ali Alnajar, Ali Elazumi; Permadi, Edo Galih
Manajemen dan Bisnis Vol 23, No 2 (2024): September 2024
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/mabis.v23i2.837

Abstract

This study aims to reconstruct the adoption of the theory of planned behaviour for predicting entrepreneurial intentions by examining moral judgement as an intervening variable. This study is significant in the present times since there is flawed reasoning when analysing entrepreneurial intentions. Most people believe that entrepreneurial intention is a manifestation of social aspects or favourable or unfavourable evaluation of the behaviour of interest. As such, they formulate that those aspects directly affect entrepreneurial intentions. Within the current study, our analyses do not provide strong empirical evidence for such claims. It is documented that moral judgment becomes a mediator for the use of social aspects to predict entrepreneurial intentions. Then, this study also found that moral judgment is the best and closest predictor of entrepreneurial intentions. Therefore, our study proposes different directions to understand and predict entrepreneurial intentions.
Faktor Kunci Loyalitas: Analisis Kualitas Layanan, Produk Beragam, dan Kepuasan Pelanggan Permadi, Edo Galih; Muzakki, Muzakki; Murti, Agung Bayu; Waras , Waras
Seminar Nasional Teknologi dan Multidisiplin Ilmu (SEMNASTEKMU) Vol. 4 No. 1 (2024): SEMNASTEKMU
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/rdnp2005

Abstract

This study examines the factors that influence customer loyalty, focusing on service quality, product variety, and customer satisfaction. Through quantitative analysis, this study identifies the direct influence of each variable on customer loyalty. The results show that customer satisfaction has the most significant impact, where higher levels of satisfaction consistently increase loyalty. Product variety also contributes substantially, indicating the importance of offering a wide range of product choices to retain customers. Service quality has a positive impact on loyalty, although with a smaller effect compared to satisfaction and product variety. These findings emphasize the importance of improving service quality, expanding product variety, and prioritizing customer satisfaction as key strategies to drive sustainable customer loyalty. These strategies can be the basis for building long-term relationships between companies and customers.
The Role Of Ambidextrous Leadership In Driving Employee Innovation and Competitive Advantage In East Java's UMKM Banks Muzakki, Muzakki; Herryanto, Asep; Permadi, Edo Galih
Seminar Nasional Teknologi dan Multidisiplin Ilmu (SEMNASTEKMU) Vol. 4 No. 1 (2024): SEMNASTEKMU
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/69002y78

Abstract

The purpose of this study is to explore the relationship between ambidextrous leadership and employee innovation and its impact on competitive adventage. Respondents who participated in this study were 147 respondents who came from employees and branch managers of Bank UMKM East Java. The data collected were processed using SEM PLS version 3.0. The results of this study indicate that ambidextrous leadership has a significant effect on employee innovation. Ambidextrous leadership also has a significant effect on competitive adventage. Employee innovation also has a significant effect on competitive adventage. This study enriches the literature on ambidextrous leadership by emphasizing the importance of this leadership style in encouraging employee innovation and increasing competitive advantage. This strengthens the assumption that leaders who are able to balance exploration and exploitation can provide better results.
Co-Authors ., Muzakki . ., Sujani . ., Waras . Agung Bayu Murti Ali Alnajar, Ali Elazumi Aristyanto, Erwan GS , Achmad Daengs Herryanto, Asep Muzakki Muzakki, Muzakki Rizal, Ach. Syaiful Waras , Waras Waras Kamdi Yuni Rachmawati