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All Journal Jurnal Atma Inovasia E-Prosiding Seminar Nasional Manajemen dan Akuntansi STIE Semarang (SENMAS)
Zakaria Bani Ikhtiyar
Institut Teknologi Statistika dan Bisnis Muhammadiyah Semarang
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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Penggunaan Metode Importance Performance Analysis (IPA) dan Fuzzy ServQual pada Analisis Mutu Layanan Administrasi Lathifatul Aulia; Ratri Wulandari; Zakaria Bani Ikhtiyar
E-Prosiding Seminar Nasional Manajemen dan Akuntansi STIE Semarang (SNMAS) Vol 3 No 1 (2023): STIESEM 2023 (International Webinar & Call for Paper) “Utilization of Technology
Publisher : STIE Semarang

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Abstract

Perlu kita ketahui bersama bahwa setiap aspek pelayanan administrasi dapat diketahui tingkat kepuasaan kinerja salah satunya pelayanan administrasi kependudukan untuk melayani masyarakat. Berdasarkan penelitian ini penulis dapat mengetahui aspek pelayanan yang menjadi prioritas untuk ditingkatkan melalui nilai gap yang diperoleh dalam perhitungan. Gap analysis adalah metode pengukuran untuk mengetahui kesenjangan antara kinerja dari suatu variabel dengan harapan pengguna layanan terhadap variabel tersebut. Penelitian ini, penulis menggunakan Metode fuzzy service quality untuk menganalisa kepuasan pelayanan administrasi kependudukan serta menggunakan Metode Importance Performance Analysis untuk mengukur hubungan antara persepsi pengguna layanan dan prioritas peningkatan kualitas pelayanan administrasi kependudukan. Dalam Metode Importance Performance Analysis terdapat 2 perhitungan dalam menentukan gap analysis yaitu mencari tingkat kesuaian dan diagram kartesius. Hasil dari proses perhitungan menunjukkan bahwa ada indikator-indikator yang harus dilakukan perbaikan atau peningkatan layanan administrasi kependudukan sesuai dengan prioritasnya.
Pengenalan Investasi dan Asuransi sebagai Strategi Penguatan Literasi Keuangan : (Penyuluhan Ibu PKK Dusun Sidawung, Kendal) Lathifatul Aulia; Arista Fitri Diana; Zakaria Bani Ikhtiyar; Wulan Bhakti Pertiwi; Nova Putri Ardelia; Qurota A’yun; Tarita Intan Soraya
Jurnal Atma Inovasia Vol. 6 No. 3 (2026)
Publisher : Lembaga Penelitian dan Pengabdian pada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/jai.v6i3.13719

Abstract

The dynamic development of socio-economic conditions, accompanied by increasing household needs and income uncertainty, requires communities to possess sound and sustainable financial management capabilities. Women, particularly housewives and micro-enterprise actors, play a strategic role in managing household and business finances. However, limited understanding of financial planning, investment, and insurance remains a major challenge that may increase vulnerability to financial risks. One strategic measure to strengthen household economic resilience is the enhancement of financial literacy through targeted and contextual education, especially regarding the introduction of investment and insurance as instruments for financial planning and risk protection. This community service program aims to improve women’s financial literacy through educational activities focusing on the basic principles of investment and insurance, as well as their application in the context of entrepreneurship and household financial management. The target participants are members of the PKK Women’s Group in Sidawung Hamlet, Kali Gading Village, Boja Subdistrict, Kendal Regency. The implementation methods include interactive lectures, simple demonstrations, discussions based on local case studies, and evaluation through pre–post tests. Indicators of program success include improvements in participants’ financial literacy scores, enhanced understanding of investment and insurance concepts, and increased motivation to adopt regular saving habits, maintain business financial records, and consider appropriate simple investment instruments and insurance products. The expected outcomes of this program are improved basic financial literacy knowledge and skills, as well as the development of follow-up action plans by the PKK group related to financial management and risk protection for family-based enterprises.
Co-Authors Arista Fitri Diana Lathifatul Aulia Lathifatul Aulia Nova Putri Ardelia Qurota A’yun Ratri Wulandari Tarita Intan Soraya Wulan Bhakti Pertiwi