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All Journal JURNAL TEKNOLOGI DAN OPEN SOURCE Abimanyu: Journal of Community Engagement Journal of Digital Business and Innovation Management
Anita Safitri
Universitas Negeri Surabaya
Arts Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Library & Information Science Social Sciences

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From Usability to Strategy: Enhancing Higher Education Website Quality through a Data-Driven Evaluation Using WebQual 4.0 and Importance-Performance Analysis Anita Safitri; Nunik Dwi Kusumawati; Aprillia Nilasari
JURNAL TEKNOLOGI DAN OPEN SOURCE Vol. 7 No. 2 (2024): Jurnal Teknologi dan Open Source, December 2024
Publisher : Universitas Islam Kuantan Singingi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/jtos.v7i2.3858

Abstract

In the era of digital transformation, academic websites play a crucial role in facilitating communication, supporting academic functions, and promoting institutional transparency. This study assesses the quality of a faculty website at a public university in Surabaya, East Java, Indonesia, from the users’ perspective. Utilizing the WebQual 4.0 framework, the research evaluates three key dimensions—usability, information quality, and interaction quality—to determine how effectively the website supports academic activities. To better prioritize areas for improvement, the study incorporates Importance-Performance Analysis (IPA), which helps identify website attributes that are both important to users and currently underperforming. The findings provide an overview of users' perceptions of website effectiveness, highlight aspects that require strategic focus, and offer direction for future enhancements. This research adds to the body of knowledge on digital service quality in higher education by presenting a combined methodological approach that emphasizes user experience. The results offer practical recommendations for university administrators, web developers, and IT teams in optimizing academic websites to better support teaching, learning, and accreditation processes. The study underscores the significance of user-centered design in improving digital services and institutional performance within the higher education context.
Redesign of Residential Catalogue Websites with a Personal Extreme Programming Approach to Improve User Experience Satisfaction (Case Study: PT CBS Land Indonesia) Putri Faza Aulia; Anita Safitri
Journal of Digital Business and Innovation Management Vol. 4 No. 2 (2025): December 2025
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jdbim.v4i2.70290

Abstract

The property business always attracts the attention of many people, encouraging business people to compete to improve their business. One way is to use technology as an effective promotional tool to develop a business. This research involves the creation of a catalog-based website promotion system that assists PT. CBS Land Indonesia in promoting its business. The existence of this promotion system can ease the company's efforts in promoting properties to potential customers in an integrated manner. This system uses the CodeIgniter framework and employs the Personal Extreme Programming (PXP) method for website development, while website testing is conducted using black box testing and website testing is done using blackbox testing with the aim of knowing user satisfaction which is measured by increasing using SUS indicators. During Blackbox testing, the functionality of the housing catalog website is evaluated to ensure it meets user expectations. Meanwhile, the measurement of user satisfaction improvement is conducted by providing a questionnaire with SUS indicators to website users before the redesign is carried out. The result of this research is a catalog website design with various new features that PT. CBS Land Indonesia can use to reach a broader market. In conclusion, this research develops a catalog-based website promotion system for PT. CBS Land Indonesia, aimed at facilitating property promotion to potential customers. This system is built using the CodeIgniter framework and the Personal Extreme Programming (PXP) method, and a questionnaire with the System Usability Scale (SUS) indicator is used to measure the extent to which user experience satisfaction has increased.
Implementation of CV Sentosa Abadi Steel Website Redesign Based on Double Diamond and SDLC Prototyping Model Marcello Hamasias Dwi Greatajoy Purnomo; Anita Safitri
Journal of Digital Business and Innovation Management Vol. 4 No. 2 (2025): December 2025
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jdbim.v4i2.70796

Abstract

This research aims to redesign the CV Sentosa Abadi Steel website to improve the quality of appearance, ease of access to information, and user satisfaction. The approach used in the design process is the Double Diamond framework which consists of four stages: Discover, Define, Develop, and Deliver. In addition, the website development process is carried out using the Software Development Life Cycle (SDLC) Prototyping model, which is iterative and involves direct feedback from internal company parties. The Discover stage is done through observation of the old website, and interviews with the CEO and marketing staff. The Define stage is used to formulate system requirements. At the Develop stage, researchers created wireframes and mockups that were adjusted based on the validation results. The Deliver stage is the process of finalizing the design that is ready to be implemented. Implementation is done through the WordPress platform with the help of plugins such as Elementor, Blocksy, and WPForms. Evaluation was carried out using the usability testing method based on five indicators from Nielsen, namely Learnability, Efficiency, Memorability, Error, and Satisfaction, which were measured through questionnaires to five regular customers of CV SAS. The test results show an average score of 3.68 on a scale of 4, which is categorized as Very Good, so it can be concluded that the website has fulfilled the usability aspects and is ready to be used as a medium for company information and promotion.
Website Development Using SDLC Prototyping With Study Case CV. RR Jaya Transindo to Support Brand Trust in Road Freight Transport Services Shafarani Putri Raissa; Anita Safitri; Nauli Khalila Sherafina
Journal of Digital Business and Innovation Management Vol. 5 No. 1 (2026): June 2026
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jdbim.v5i1.77693

Abstract

Newly established B2B road freight transport companies in Indonesia face a critical credibility gap due to the absence of digital presence, limiting their ability to build initial brand trust with potential clients in an increasingly competitive market projected to reach USD 72.25 billion by 2030. This study aims to develop a website for CV. RR Jaya Transindo, a newly established B2B road freight transport company based in Mojokerto, East Java, and to assess user’s perceptions of brand trust based on their interaction with the developed website. A Research and Development (R&D) approach was adopted, applying the SDLC Prototyping model by Pressman and Maxim (2020) through five iterative phases: communication, quick plan, modeling quick design, construction of prototype, and deployment, delivery, and feedback. The website was developed using WordPress CMS with UML-based system modeling. Black-box testing across 31 test cases yielded a cumulative effectiveness score of 100%, confirming full functional conformity. Brand trust was evaluated through a quantitative survey adapted from Mal and Davies (2023) administered to 50 potential B2B clients across East, Central, and West Java. Results produced an overall mean score of 4.44, categorized as very high brand trust, indicating that the website effectively establishes a strong initial trust impression. This study demonstrates that iterative, user-feedback-driven development through SDLC Prototyping produces technically reliable systems capable of supporting initial brand trust formation in B2B road freight transport services.
Pengembangan Motivasi Karyawan sebagai Upaya Mendorong Adaptabilitas di Era Digital pada UMKM Audika Briantari Zaen; Achmad Fitro; Nanang Hoesen Hidroes Abbrori; Anita Safitri; Riska Dhenabayu
Abimanyu : Jornal of Community Engagement Vol 7 No 2 (2026): August 2026 (In Press)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The development of digital technology requires Micro, Small, and Medium Enterprises (MSMEs) to continuously develop their competencies and adapt to changing conditions. However, members of HIPEMIKA in Mojokerto Regency lacked a structured tool for monitoring self-learning and competency development. This Community Service Program aimed to implement a self-learning tracking sheet as a competency development monitoring tool for MSME members. The program was conducted through training and mentoring involving 34 participants. Before the program, 8 participants (23.5%) had used digital media to record their self-development activities, while 26 participants (76.5%) had not used a structured digital recording tool. After the program, 31 participants (91.2%) were able to use the self-learning tracking sheet, while 3 participants (8.8%) still required further assistance. The tracking sheet provides features for division identification, competency level selection, access to training and certification resources, learning checklists, and progress monitoring. The results showed a 67.7 percentage-point increase in the use of digital media for competency development. The implementation of the self-learning tracking sheet helped make competency development more structured, documented, and measurable
Co-Authors Achmad Fitro Aprillia Nilasari Audika Briantari Zaen Marcello Hamasias Dwi Greatajoy Purnomo Nanang Hoesen Hidroes Abbrori Nauli Khalila Sherafina Nunik Dwi Kusumawati Putri Faza Aulia Riska Dhenabayu Shafarani Putri Raissa