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All Journal Teknika Explore: Jurnal Sistem Informasi dan Telematika (Telekomunikasi, Multimedia dan Informatika) Jurnal Informatika Proceeding International Conference on Information Technology and Business Jurnal Penelitian Pendidikan IPA (JPPIPA) JITK (Jurnal Ilmu Pengetahuan dan Komputer) International Journal of New Media Technology Jurnal Teknologi Komputer dan Sistem Informasi Aisyah Journal of Informatics and Electrical Engineering Jurnal Abdi Insani Vivabio : Jurnal Pengabdian Multidisiplin Media Jurnal Informatika Jurnal Abdimas Bina Bangsa Jurnal Pengabdian Masyarakat Madani Journal of Technology and Informatics (JoTI) Nautical: Jurnal Ilmiah Multidisiplin Indonesia Jurnal Publika Pengabdian Masyarakat IJISCS (International Journal of Information System and Computer Science) JTKSI (Jurnal Teknologi Komputer dan Sistem Informasi) Jurnal Komputasi
Joko Triloka
Institut Informatika Dan Bisnis Darmajaya
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Performance Measurement of the Info BMKG Application Using the Information Technology Infrastructure Library (ITIL) V.4 Framework Budi Susilo; Joko Triloka
Journal of Technology and Informatics (JoTI) Vol. 8 No. 1 (2026): Vol. 8 N. 1 (2026)
Publisher : Universitas Dinamika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37802/joti.v8i1.1175

Abstract

The Meteorology, Climatology, and Geophysics Agency (BMKG) provides information to the public through the Info BMKG mobile application. This app delivers data on earthquakes, early warnings, weather, climate, and other meteorological topics. Observations, interviews, and user reviews from the Google Play Store highlight several issues. These include an unstructured display, inaccurate location information, and delays in earthquake notifications. To address these, the application’s performance was evaluated using the ITIL V4 management practices. The assessment collected questionnaire data from internal users, stakeholders, and the public. Analysis showed an average maturity level of 4.56, with the largest gap (0.76) in service desk management. Recommendations for improvement were provided for each management activity. These aim to ensure best practices in the application. With these findings, the Info BMKG app is seen as applying continuous improvement practices based on ITIL V4, supporting IT integration, and enhancing organizational quality, efficiency, and adaptability.
Co-Authors Adi Ahmad Fauzi Agung Pambudi Agung Wibowo Agustinus Eko Setiawan Anandha Sartika Putri Aviv Fitria Yulia Aziz, RZ. Abdul Badri, Rico Elhando Bintoro, Panji Budi Susilo Cahyani Pratisti Danang Kurniawan Dwi Yana Ayu Andini Dwi Yana Ayu Andini Handoyo Widi Nugroho Hartono Hartono Hary Sabita Igit Sabda Ilman Indrayani, Ratna Septy Jesi Fitriana Kurnia Fadila Kurnia Fadila KURNIA FADILA Kurnia Muludi M. Galih Ramaputra M.Galih Ramaputra Muhammad Purwahid Muhammad Saputra Muhaqiqin Mulyono, Andi Nisar Zaidal Panji Bintoro Ridho Sholehurrohman Ridho Sholehurrohman Rionaldi Ali Robin Hoky Sri Lestari Tahta Herdian Andika Wartariyus Yosua Erick Yuni Puspita Sari Zulkifli Zulkifli Zulkifli Zulkifli