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All Journal Jurnal Akuntansi, Manajemen dan Bisnis Digital Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Journal of Indonesian Management
Sulbahri Madjir
Universitas Serelo Lahat
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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The Effect of Service Quality, Work Ethic and Discipline on Community Satisfaction at the Muara Enim Sub-District Office, Muara Enim Regency A. Rakhim; Sulbahri Madjir; Nisma Aprini
Jurnal Akuntansi, Manajemen dan Bisnis Digital Vol 3 No 1 (2024): Januari
Publisher : Fakultas Ekonomi Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jambd.v3i1.5310

Abstract

The author conducted research with the aim of knowing and analyzing the effect of service quality, work ethic and discipline individually and collectively on community satisfaction at the Muara Enim District Office, Muara Enim Regency. The research method used in this study is a quantitative method using questionnaires distributed to respondents. Test the quality of the data by using the validity test, reliability test, normality test. The analysis used is descriptive analysis and inferential analysis using statistical calculations with multiple regression formulas, partial test simultaneous test and the coefficient of determination. The results showed that service quality has a significant effect on community satisfaction at the Muara Enim District Office, Muara Enim Regency. Work ethic has a significant effect on community satisfaction at the Muara Enim District Office, Muara Enim Regency. Discipline has a significant effect on community satisfaction at the Muara Enim District Office, Muara Enim Regency. Quality of service, work ethic and discipline have a significant effect on community satisfaction at the Muara Enim District Office, Muara Enim Regency.
The Effect of Integrity, Quality of Human Resources, Job Attachment, Organizational Characteristics and Work Targets on the Work Effectiveness of UPTD Pasar Tanjung Enim Employees Tri Jaya Saputra; Sulbahri Madjir; Darmin Darmin
Jurnal Akuntansi, Manajemen dan Bisnis Digital Vol 3 No 1 (2024): Januari
Publisher : Fakultas Ekonomi Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jambd.v3i1.5311

Abstract

Research with the aim of knowing and analyzing the influence of integrity, quality of human resources, work engagement, organizational characteristics and work targets partially and simultaneously on the work effectiveness of employees of the Tanjung Enim Market Regional Technical Implementation Unit. The research method used in this study is a quantitative method using questionnaires distributed to respondents. Test the quality of the data by using the validity test, reliability test, normality test. The analysis used is descriptive analysis and inferential analysis using statistical calculations with multiple regression formulas, partial test simultaneous test and the coefficient of determination. Integrity has a significant effect on the effectiveness of the work of the Tanjung Enim Regional Technician Implementation Unit employees. The quality of Human Resources has a significant effect on the effectiveness of the work of the Tanjung Enim Market Regional Technician Implementation Unit employees. Work Engagement has a significant effect on the effectiveness of the work of the Tanjung Enim Market Regional Technician Implementation Unit employees. Organizational characteristics have a significant effect on the effectiveness of the work of the Tanjung Enim Regional Technician Implementation Unit employees. Work targets have a significant effect on the effectiveness of the work of the Tanjung Enim Market Regional Technician Implementation Unit employees. Integrity, Quality of Human Resources, Work Engagement, Organizational Characteristics and Work Targets have a significant effect together on the work effectiveness of employees of the Tanjung Enim Market Regional Technician Implementation Unit.
The influence of organizational characteristics, task division, job satisfaction and employee behavior on the work performance of employees of the regional revenue agency of muara enim district. Nadia Purnama Sari; Sulbahri Madjir; Yusnawati Yusnawati
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Vol. 3 No. 2 (2023): Desember
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emba.v3i2.1526

Abstract

The research method used in this research is a quantitative method using questionnaires distributed to respondents. Test data quality using validity tests, reliability tests, normality tests. The analysis used is descriptive analysis and inferential analysis using statistical calculations with multiple regression formulas, partial simultaneous tests and coefficient of determination. Organizational characteristics have a significant effect on the work performance of Muara Enim Regency Regional Revenue Agency employees. The division of tasks has a significant effect on the work performance of Muara Enim Regency Regional Revenue Agency employees. Job satisfaction has a significant effect on the work performance of Muara Enim Regency Regional Revenue Agency employees. Employee behavior has a significant effect on the work performance of Muara Enim Regency Regional Revenue Agency employees. Organizational Characteristics, Division of Tasks, Job Satisfaction and Employee Behavior together have a significant effect on the work performance of Muara Enim Regency Regional Revenue Agency employees.
The influence of training, work planning and Work discipline on teacher quality At mts. Negeri 1 muara enim Jumianah Jumianah; Sulbahri Madjir; Harun Samsuddin
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Vol. 3 No. 2 (2023): Desember
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emba.v3i2.1527

Abstract

ABSTRAK
Public relations strategy of rsud dr. H. Mohammad rabain in improving the quality of public services In muara enim district Cheny Wulan Sari; Sulbahri Madjir; Harun Samsuddin
Journal of Indonesian Management Vol. 3 No. 4 (2023): Desember
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v3i4.1531

Abstract

The author conducted research at Public Relations Hospital Dr. H. Mohamad Rabain Research with the aim of Knowing and Analyzing the Public Relations Strategy of RSUD Dr. H. Mohamad Rabain in Improving the Quality of Public Services and to Know and Analyze the Challenges and Obstacles of Public Relations of RSUD Dr. H. Mohamad Rabain in Improving the Quality of Public Services. The type of research used by the author in this research is field research using a qualitative approach, namely a research approach that produces descriptive data in the form of written or spoken words from the objects or subjects observed from which conclusions are then drawn. Researchers try to understand the phenomena experienced by research subjects and conduct studies on field studies. Qualitative research is also a form of research that aims to describe existing problems that occur in the research object. Public Relations Strategy of RSUD Dr. H. Mohamad Rabain In Improving the Quality of Public Services, namely: Growing public awareness of the products and services provided. Build public trust in the image of the Hospital or the benefits of the products and services offered. Encouraging enthusiasm for understanding the uses and benefits of a product and services provided. Reducing promotional costs for commercial costs, both in electronic media and print media and so on in order to achieve cost efficiency. Commitment to improving service to consumers, including the costs of resolving complaints and so on in order to achieve customer satisfaction. Continuously communicate through public relations media about activities and work programs related to social care, in order to achieve positive publications in the eyes of the community/public. Building and maintaining the image of the hospital or its products and services, both in terms of quantity and quality of services provided to consumers and working proactively to deal with negative events that may arise in the future.
Co-Authors A. Rakhim Aprini, Nisma Cheny Wulan Sari Darmin Darmin Harun Samsuddin Jumianah Jumianah Nadia Purnama Sari Tri Jaya Saputra Yusnawati Yusnawati