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Kinerja Perusahaan Umum Daerah Air Minum dalam Memberikan Pelayanan di Kecamatan Alak Kota Kupang Inri Maria Tanesib; Yohanes Tuan; Norani Asnawi
Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora Vol. 4 No. 1 (2025): Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurrish.v4i1.4872

Abstract

The existence of the Regional Public Company (PERUMDA) of Kupang City aims to distribute water to residents in the surrounding areas. This study aims to evaluate the performance of PERUMDA in providing clean water services in Alak District, Kupang City. This research employs a combination of juridical and empirical approaches. The study was conducted at the PERUMDA Kupang City office and in the Alak District area of Kupang City during January 2025. The population in this study includes all PERUMDA employees and drinking water customers in Alak District, Kupang City. The sample was obtained using purposive sampling techniques, consisting of the head of the customer relations division (1 person), PERUMDA employees (10 people), and community members who use PERUMDA services (50 people), resulting in a total sample of 61 respondents. Data were collected through document review and in-depth interviews guided by an interview protocol. Based on the interview results, it was found that clean water services provided by PERUMDA were still suboptimal. Although PERUMDA Kupang City already has Standard Operating Procedures (SOPs), the implementation in the field still faces various obstacles, such as unequal distribution of clean water, limited infrastructure, occasional poor water quality, ineffective complaint handling systems, and outstanding payment arrears. PERUMDA Kupang City needs to expand its clean water distribution network, improve water quality, strengthen the customer complaint system, and conduct education and outreach to the community regarding the importance of efficient water use and the obligations of the community as service users.
Implementasi Kewenangan Pemerintah Daerah Kabupaten Alor Dalam Upaya Perlindungan Mangrove Di Kecamatan Teluk Mutiara Berdasarkan Peraturan Bupati Alor Nomor 4 Tahun 2013 Maara, Etvin Petrus; Asnawi, Norani; Tuan, Yohanes
Artemis Law Journal Vol 2 No 2 (2025): Artemis Law Journal Vol.2, No.2, May 2025
Publisher : Law Faculty, Nusa Cendana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/alj.v2i2.21490

Abstract

government authority in mangrove protection efforts in Teluk Mutiara District, Alor Regency is needed because of the surrounding community's destruction of mangroves. This study uses an empirical method. The data collection techniques used are through interviews and literature studies. The purpose of this study was to determine the implementation of the authority of the Alor Regency Government in mangrove protection efforts. In efforts to protect mangrove forests, it consists of the authority of guidance and supervision, first guidance, guidance is carried out by conducting socialization about mangrove forests to the surrounding community and also students around the mangrove, monitoring or evaluation, planting mangroves and also conducting conservation training for young men and women to provide an understanding of the importance of conservation. Second Supervision, Supervision carried out by the government is still carried out by forming a supervisory team called PPNS (Civil Investigator Employees) whose duties include monitoring and evaluation, the government also forms POKMASWAS to assist the Government in terms of supervision, the factors that influence the authority of the Alor Regency government in mangrove protection efforts consist of internal factors and external factors. Internal factors consist of ASN authority, budget and resources, while external factors consist of land, community resources and also lack of community empowerment.
Pelaksanaan Wewenang Ombudsman Republik Indonesia Perwakilan Nusa Tenggara Timur dalam Pengawasan Pelayanan Publik Untuk Mewujudkan Pelayanan Publik yang Prima Nastiti Waruwu, Gemi; Tuba Helan, Yohanes G.; Asnawi, Norani
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 3 No. 08 (2023): COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v3i08.1109

Abstract

Rendahnya kepatuhan pada standar pelayanan sangat berpengaruh besar bagaimana penyelenggaraan pelayanan publik itu baik atau buruk. Hal tersebut dapat dinilai efektivitasnya, efesiensinya dan sudah memenuhi harapan masyarakat atau belum baik dari sisi objektivitasnya maupun akuntabilitasnya. Penelitian ini merupakan penelitian yuridis empiris, yang menganalisis permasalahan dengan cara memadukan bahan-bahan hukum (data sekunder) dan data primer yang diperoleh dari lapangan. Data penelitian yang digunakan adalah kualitatif, disajikan secara deskriptif dengan menguraikan dan menjelaskan keadaan subjek dan objek yang erat dengan penelitian ini. Penelitian ini dilakukan di Kantor Ombudsman Republik Indonesia Perwakilan Nusa Tenggara Timur. Hasil penelitian menunjukan bahwa (1) Pelaksanaan wewenang Ombudsman RI Perwakilan Nusa Tenggara Timur dalam pengawasan pelayanan publik terbagi menjadi 3 (tiga) pengawasan yang dilakukan yakni: a. pengawasan preventif dan b. pengawasan represif (2) Faktor-faktorn yang mempengaruhi pelaksanaan pengawasan terdiri dari faktor pendukung dan faktor penghambat
Pelayanan Dinas Kependudukan dan Pencatatan Sipil terhadap Kepemilikan Kartu Tanda Penduduk, Kartu Keluarga dan Akta Kelahiran bagi Warga Masyarakat Kabupaten Timor Tengah Utara Maria Silvana Efi; Yohanes G. Tuba Helan; Norani Asnawi
Jurnal Hukum dan Sosial Politik Vol. 2 No. 2 (2024): Mei: Jurnal Hukum dan Sosial Politik
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jhsp-widyakarya.v2i2.2949

Abstract

The purpose of this research is to analyze the services of the population and civil registration offices towards ownership of identity cards, family cards and birth certificates for citizens of North Central Timor District. This research method is empirical juridical legal research, which is field research that examines the applicable legal provisions and the reality that occurs in the community. The aspects to be researched in this research are conducted through interviews, observation and documentation. The results showed that the service of DISDUKCAPIL TTU Regency was good enough, so that there was an increase in residents who wanted to take care of population documents, by looking at indicators of the five dimensions of public services, namely Tangible (Physical Evidence), Reliability, Responsiveness, Assurance, Empathy. Factors that hinder, namely: public awareness, distance, power outages resulting in disrupted networks, damage to tools/machines. Efforts of DISDUKCAPIL TTU Regency; conducting socialization related to the importance of ownership of population documents, conducting online ball pick-up activities, providing special services to people with disabilities, coordinating with parties related to public services to be able to get services from DISDUKCAPIL.
Pengelolaan Retribusi Lahan Parkir Sebagai Upaya Peningkatan Pendapatan Asli Daerah di Kota Kupang Yufri Mbooh; Umbu Lily Pekuwali; Norani Asnawi
Jurnal Hukum dan Sosial Politik Vol. 2 No. 3 (2024): Agustus: Jurnal Hukum dan Sosial Politik
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jhsp-widyakarya.v2i3.3536

Abstract

This researcher aims to understand the management of parking fees in increasing the regional income of the city of Kupang and the efforts made by the regional government of the city of Kuapang in optimizing the receipt of parking fees. This type of research is empirical research, using a qualitative approach method, where the researcher describes data from the results of observations and research that has been carried out in Kupang City. The data collection techniques used are interviews and observations, then descriptive analysis is carried out. Parking lot management to increase local revenue is carried out through planning, organizing, activating/implementing and supervising or controlling activities. Efforts to increase local revenue through parking fees by establishing regulations and policies relating to parking fees, enforcing regulations, increasing supervision, educating the public, and evaluating the management of parking fees. Suggestions for the government to pay more attention to regional levies, especially Kupang City regional parking levies, in making regulations, enforcing regulations and increasing awareness of parking fees and providing education to the community as well as periodic evaluations for parking managers and officers so that they are obedient in carrying out their duties in accordance with applicable regulations. with a full sense of responsibility, and for the community to comply with regulations regarding regional levies, especially Kupang City regional parking levies to increase local revenue.
WEWENANG KEPALA DESA DALAM PENYEDIAAN FASILITAS UMUM DI DESA LAKEKUN KECAMATAN KOBALIMA KABUPATEN MALAKA Asarius Nusi; Norani Asnawi; Hermanwati Dai
IKRA-ITH ABDIMAS Vol. 10 No. 2 (2026): IKRAITH-ABDIMAS Vol 10 No 2 Juli 2026
Publisher : Universitas Persada Indonesia YAI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penyediaan fasilitas umum merupakan salah satu wujud tanggung jawab utama pemerintahdesa dalam mengimplementasikan desentralisasi demi mewujudkan kesejahteraan masyarakat.Namun, kondisi faktual di Desa Lakekun menujukkan adanya keterbatasan sarana pelayanandasar, seperti akses jalan tani yang belum diaspal, penyediaan lahan pasar, serta ketergantunganpada program air bersih pusat, yang menghambat percepatan kemajuan desa. Penelitian inibertujuan untuk mengetahui dan memberi izin kepada Kepala Desa dalam pelaksanaanpenyediaan fasilitas umum di Desa Lakekun faktor serta faktor yang mempengaruhipelaksanaan izin tersebut. Metode penelitian yang digunakan dalam penulisan hukum iniadalah jenis penelitian empiris. Aspek penelitian difokuskan pada kemampuan finansial,sumber daya desa, serta kompetensi aparatur desa dalam melaksanakan pembangunan. Dataprimer dikumpulkan langsung di lapangan melalui teknik wawancara kepada 17 orangresponden yang ditarik menggunakan teknik sampel jenuh, yang terdiri dari Kepala Desa,aparat desa, Badan Permusyawaratan Desa (BPD), dan masyarakat setempat. Selain itu,pengumpulan data juga ditunjang melalui studi dokumenter terhadap regulasi dan literaturterkait, yang kemudian dianalisis secara deskriptif kualitatif. Hasil penelitian menunjukkanbahwa implementasi kewenangan formal Kepala Desa Lakekun dalam penyediaan fasilitasumum secara regulatif sudah berjalan dengan sangat baik (98%). Kepala Desa diakui memilikilegitimasi hukum sesuai amanat Undang-Undang Nomor 3 Tahun 2024 tentang Desa danPermendagri Nomor 20 Tahun 2018 dalam perencanaan pembangunan, menetapkan kebijakanmelalui forum musyawarah desa, serta memegang kekuasaan penuh pengelolaan keuangandesa. Meski begitu, pelaksanaan fungsi teknis di lapangan masih terhambat oleh empat faktorutama, yaitu: 1) Faktor Finansial berupa keterbatasan anggaran akibat kebijakan pemotongandana pusat yang memicu minimnya insentif nakes Pustu serta ketiadaan kendaraan operasionaldesa; 2) Faktor Partisipasi Masyarakat dan Transparansi SDM yang dinilai kurang optimalakibat lemahnya koordinasi dua arah pada tahap perencanaan awal, sehingga memicu rusaknyalahan yang menyebabkan bangunan pasar desa mangkrak dan beralihnya fungsi; 3) FaktorGeografis dan kondisi alam seperti jalan medan yang rusak, deker yang patah, dan ancamanluapan Kali Serin yang menuntut biaya rekonstruksi tinggi; serta 4) Tingkat Kepemimpinankolaboratif lintas sektor yang belum berjalan secara penuh (100%) mengingat sisa masa jabatanKepala Desa yang masih berlangsung.Kata Kunci: Wewenang Kepala Desa, Fasilitas Umum, Pemerintahan Desa,Pembangunan Partisipatif.
Penerapan Upah Minimum dan Jaminan Sosial Bagi Pekerja di Kota Kupang Yuliana Ketrin Nalo; Norani Asnawi; Vergilius Septyanto Lamabelawa
Student Research Journal Vol. 4 No. 2 (2026): Student Research Journal
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/srj-yappi.v4i2.2557

Abstract

This study aims to examine the implementation of minimum wages and social security for workers in Kupang City, as well as the factors influencing their implementation. This study is important given that minimum wages and social security are fundamental rights of workers that must be fulfilled to ensure the well-being and protection of the workforce. The research method used in this study is a legal-empirical approach utilizing primary and secondary data obtained through interviews, literature reviews, legislation, expert legal opinions, as well as books and journals related to the research. This approach was used to obtain an overview of the actual conditions regarding the implementation of workers’ rights in Kupang City. The research results indicate that the implementation of the minimum wage and social security for workers in Kupang City has not been fully realized. The implementation of the minimum wage is influenced by labor productivity, inflation rates, economic conditions, social conditions, and government policies. Meanwhile, the implementation of employment social security still faces obstacles in the form of low legal awareness among workers and employers, limited government oversight, and suboptimal compliance by companies in fulfilling workers’ rights.
Pelaksanaan Alternatif Penyelesaian Sengketa Tanah Ulayat di Desa Kuanheun Kecamatan Kupang Barat Kabupaten Kupang Hadit Nehemia Lanus; Norani Asnawi; Rizal Simon Thene
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 2 (2026): Mei-Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i2.11125

Abstract

Tanah ulayat merupakan bagian penting dalam kehidupan masyarakat hukum adat karena tidak hanya memiliki nilai ekonomis, tetapi juga mengandung nilai sosial, budaya, dan historis yang diwariskan secara turun-temurun. Dalam praktiknya, tanah ulayat sering menjadi objek sengketa akibat adanya perbedaan klaim kepemilikan, batas wilayah, serta pemahaman yang berbeda mengenai aturan adat yang berlaku. Penelitian ini bertujuan untuk mengetahui dan menganalisis pelaksanaan alternatif penyelesaian sengketa tanah ulayat dalam Kasus Nomor 140/009/DKH/VII/2025 di Desa Kuanheun, Kecamatan Kupang Barat, Kabupaten Kupang, serta mengetahui faktor-faktor yang menjadi hambatan dalam proses penyelesaiannya. Penelitian ini menggunakan metode penelitian empiris dengan pendekatan kualitatif. Data diperoleh melalui observasi, wawancara, dan dokumentasi terhadap pihak-pihak yang terlibat, yaitu pemerintah desa, lembaga adat, kepala suku, Badan Permusyawaratan Desa (BPD), dan masyarakat adat. Hasil penelitian menunjukkan bahwa penyelesaian sengketa tanah ulayat di Desa Kuanheun dilakukan melalui mekanisme alternatif penyelesaian sengketa (APS) dengan mengutamakan musyawarah dan mufakat. Tahapan penyelesaian meliputi penerimaan laporan, pemanggilan para pihak, mediasi, serta rapat penyelesaian yang melibatkan pemerintah desa dan lembaga adat. Penerapan APS bertujuan menjaga hubungan kekeluargaan, mempertahankan nilai adat, serta menciptakan penyelesaian yang dapat diterima bersama tanpa melalui proses peradilan. Namun, pelaksanaannya masih menghadapi hambatan berupa perbedaan pemahaman mengenai hak atas tanah ulayat, keterbatasan bukti kepemilikan tertulis, serta perbedaan pandangan antar pihak yang bersengketa. Oleh karena itu, diperlukan penguatan peran lembaga adat dan pemerintah desa dalam memberikan pemahaman hukum serta menjaga keberlanjutan penyelesaian sengketa berbasis kearifan lokal.